Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir,

our telephone[protected] is not operative since 1st july and was discontinued even before the last date for bill payment ie 7th july.

we asked for disconnecting the broadband and paid the balance bill for Rs 250 as guided at the vasna telephone exchange on 2nd july evening. the telephone has not been made yet operative and the message is our line has been temporarily disconnected, we here this for the past 4 weeks. earlier the message was contacat accounts officer - we promptly paid the needed amount on 2nd july, and met the accounts officer again on 11th july morning.

the accoutns officer feels helpless saying the department has passed instructions for reconnecting the line but there is no response from the pune office. perhaps a technical snag which surprisingly takes more than 3 weeks and there seems to be nobody to ensure it is rectified in time on a priority basis. the customer complain lines are not operative and ask us to press the same buttons again and again, so much of automation!!! human interaction not allowed. the complain registered on 1500 by some Dashratbhai is not traceable, no response. we are made to run from pillar to post some secretary receiving the phone but not getting back to us not caring to ask for the mobile number from where the complain was made. the contact numbers are no more available on the BSNL bills as i was told people disturb the BSNL staff late evenings and at night - best solution dont print the numbers!!! then where does one contact presuming it is day time? does BSNL expect one to take office leave and visit the BSNL exchange personally again and again to make indian citizens inclusive as the PM keeps on repeating, those above the BPL line are not inclusive because they possess dead landlines and there is no where to go as one does not know which officer is accountable.

in short our line[protected] is not operative since 1st july inspite of paying the needed money on 2nd july, and it seems BSNL is not able to rectify a technical snag for the past 3 weeks or more which sounds strange for a country on high-tech but unaccountable growth path.

hope this complain of a minor/common citizen will be made note of on this consumer forum in public interest and needful influence would be exerted in consumers interest at large not allowing public services to take customers for granted taking there own sweet time while drawing their salaries regularly, days together not rectifying a routine telephone complaint while remain unaccessible at the same time all 198 telephobe complain lines not responding aksing one to press the same buttons again and again which is irritating and insulting too.

hope one can get appropriate compensation from BSNL for an unduly disconnected landline, and voluntarily too, without any consumer litigation involved treating this as part of the citizens charter - without the involvement of Anna Hazare or Baba Ramdev who seem to be fooled by the govt followed by threatening arrests to scuttle public movements, invoking some technicalities in their disfavour.

ARaja/Kapil Sibal need to be however congratulated for achieving teledensity in the country through Bharat Sanchar Nigam, while the consumer is lost in this density when the services are disconnected for weeks together with nobody to go to hopping from pillar to post while the complaint numbers are not printed any more on the telephone bills.

with all due regards and thanks in all anticipation - if could request kindly acknowledge!!!


k sharada shantaram,[protected]
[protected]@yahoo.co.uk

Sir,

would like to draw kind attention in public interest that our landline[protected] is not operative since 1st july and was disconnected even before the last date for bill payment.

we had the internet connection which we opted to disconnect and paid the needed amount of Rs 250/- as guided at the vasna telephone exchange on the 2nd july evening. we were getting messages contact the accounts officer. the telephone nos indicated on an earlier bill on the accounts officer number are no more operative. neither do the complaint lines ending 198 operative. neither the 1500 complain line is accessible, was accessible once where one Shri Dashratbhai noted our complain and also gave a complain registration number but is not accessible anymore for the past 25 days thereafter. the bills do no more print the contact numbers for contact in case of complain or for contact and we were told this printing of numbers has been discontinued in the public interest since people disturb the BSNL staff late evenings and at night to and therefore this is the best solution in a country where the Prime Minister talks of inclusive govt, and where Shri Narendra Modi rightly talks of creating a mini-japan in gujarat.

we are now told on the automation mode that the telephone has been temporarily put out of service, for the past 3 weeks. have loaded numbers from the internet and officials pass the buck asking to contact some other number or falsely note the complain and cleverly do not ask for the number we have telephoned from, at times ask but never get back humanly giving any assurance that the complain is being attended, or what has gone wrong and when it will possibly be rectified.

the Accounts dept/vasna says that three lines in the whole of india of which one is our line has a technical snag and the pune office has been informed but they are not able to rectify for the past four weeks or so. sounds very strange in a high-tech india going the nuclear way.

the long and short of it is our telephone line[protected] is not operative since 1st july inspite of paying the bill immediately on notice, and we are running pillar to post not knowing who exactly to contact, while the accounts office says they have given the clearance for the line and the pune office is working on the problem for the past 3 weeks, such a high-tech problem. may be we have to call experts from america/russia/germany. do no know, whether a common man's telephone line cannot be restarted in bharat/india by bharat sanchar nigam a public services company. while Kapil Sibal/ARaja boast of having acquired teledensity in India. ofcourse 1-3 lines not working is not a great complain indeed while the government is busy handling scams or covering scams and arresting Anna Hazare or Baba Ramdev lest they uprise the general public in disfavour of the incumbant govt.

what would happen if Sonia Gandhi's/Madam's line is not operative. would BSNL have the same approach. may be this would be solved in 30 minutes which too may be a lot of time in that case. why attend a common man promptly! may at most lose one vote which does not matter, and slowly a lot of votes while the Presidential election could have been a success for the moment. hope somebody is listening and does not make lite of this little complain by a little man in vejalpur, gujarat.

with regards and thanks in anticipation, hoping the consumer forum too would not neglect taking this as one more complain in such a vast country with 120 cr people - hope to get a suitable prompt acknowledgment if one deserves. do not if someone could get me some token compensation for all this lack of inefficiency for undelivered services while the bill was paid promptly the next day itself. Are BSNL consumers voters too or only the BPL line people while the MPs/MLAs/Ministers can affortd to talk of inclusive growth staying in large bungalows with all the paraphernalia dishing out verbal promises or participating in tv debates.

thank God have this forum to vent out my thought processes - may be for a simple telephone line inoperative in vejalpur, where Mahatma Gandhi is supposed to have conducted a women's march for water i suppose. ofcourse, i could be a person of no significance here! i hope one could feel proud always in this country!!!

all thanks again in earnest anticipation and acknowledgment of my public grievance,


k sharada shantaram,[protected]
[protected]@yahoo.co.uk

pls send my call history from 1st june 2012 to july 2012 my email address(tk.[protected]@gmail.com)

my mobile no. [protected] (bsnl prepaid)

thanking you sir,


S K Thakur

dear sir ,
i have complaint regarding the bsnl tower situated at vinod nagar in dhanbad ,
jharkhand .it is not working properly since last 20 days. It is very inconvenient as there full network yet we cant make any calls as it shows " NETWORK BUSY"i request you to look into the matter as soon as possible....

the tower out of service every time so i face lot of problems

Dear sir
I am the principal of the college Brajrajnagar College Brajrajnagar.Presently we have broadband connectivity for telephone numbers
[protected], [protected] and [protected]. Despite repeated complaints at the SDO level the service provided to us is extremely
poor.
At present e-Admission work in the college in +2 and +3 stream is going on but to our extreme dissapointment the net connection
is either dead or extremely slow . As a result the timebound examination work is completely stalled.
You are requested to press for urgent redressal of our problem.
S C Choudhury Principal
Brajrajnagar College Brajrajnagar
Mob [protected]

respected sir,
11205518. i use bsnl post paid ,mobile no [protected]. account no is 11205518. my problem is that i had subscribed for 3g network plan of rs 150 for 1gb 3g data plan. i use the govt plan no. this time i was issued a bill of rs. 3899.00 dated 7/7/2012.
my previous bills were around rs 500-700/month.
i was charged in excess of the 3g plan i used over the 1gb data.
sir, i was never notified that i had exceeded one gb data usage and when i had exceeded the limit of one gb ,the internet services were continued and charged for. my plea here is that when i exceeded one GB ,i was not notified + services were continued without intimation+ overcharged for the extra data usage without my knowledge.
i was shocked to see the bill of rupees 3899.
kindly help me out and adjust the bill with bsnl.

Hello Sir,

I got this message from My Mobile Number [protected] ( 3G SIM ) after dialing *123#

The account is inactive. Please refill your account before 28/07/2012. Your balance is Rs. 202.38.

I have recharge my mobile Rs.55/-, Rs.110/- Rs. 150/- but not getting any validity.

I try to recharge Rs.49/- Rs.36/- but my mobile did not get recharge with these amount.

Please help me to get the validity of my mobile No. [protected]

Thanks

B. M. Kujur

My sim is blocked.kindly send me my PUK code as soon as possible.my sim number is[protected]...

I want to lodge a complaint against bsnl hp circle. BSNL provides a post paid mobile service to our organization in the name and style Project Tarang. My mobile no under that scheme was [protected] & my credit limit was 5000/. In the month of may and June I got surprise when I received a sms in which the latter informed me that my bill was outstanding of Rs. 62,000 ppr.The bsnl has neither made any sms when my bill reach near the credit...

From,
Radhakrishna Pai
“Sri Kathyayani”
Door No. 4 -16 /9,
Near Sri Mahalingeshwar Temple,
Surthakal,
Mangalore 575014
Sub: Irregular internet connectivity due to faulty telephone cable [protected]

I, the undersigned would like to inform you that, I am unable use the internet facility since 12th July .Further I had approached BSNL official in turn one of the officer had visited to my residence on 19th July and had thorough check up .According to him there is cable problem. I think the above problem is existing since I had installed telephone connection because I am getting cross connection since from beginning .Considering all the above problem I request to you to arrange your staff and get it attended as soon as possible and waive the intranet charges till the cable problem is solved.
radhakrishna pai


email: [protected]@gmail.com

Dear Sir,
please help in locking the sim no-[protected] issued in the name of my colleagues ( Saral Adhikari) wife-Arundati Adhikari, having residence at 14/11, Kedarnath building, Vijaya Heritage, Kadma immediately as the same which was in her Nokia X201 mobile handset ( IMEI no- [protected]) has been stolen from her son's bag which her son had kept by the side of the basketball court at JRD Tata stadium where he had gone to play. Since the same had a net connection with GPRS enabled and facebook was in open condition, the same has been misused by the person who has stolen it and obscene messages have been sent to all her sons contacts.

They have already lodged a FIR in the local Bistupur police station about the same . I shall be grateful if the handset vide the IMEI no given above is also locked.

Thanking you in anticipation of a quick response and action.

Yours Sincerely,
Biswanath Roy on behalf of

Arundati Adhikari

Dear Team,

I m Ashish Tripathi user of BSNL MOBILE I face a problem last 4 to 5 days and i m continuously lodging complain in customer care every executive give the same answer sir your service was unsubscribe after 4 hours bust he service was continuously run with my number. detail are mention below when i m lodge complain to customer care

1- Dear customer, Thank you for calling BSNL Wireless call centre, your docket number is G20UE300010 for complaint booked at our Call center on Jul 20 2012 12:43AM. Thank you. BSNL Support

2- Dear customer, Thank you for calling BSNL Wireless call centre, your docket number is G18UE303310 for complaint booked at our Call center on Jul 18 2012 3:40PM. Thank you. BSNL Support

3- Dear customer, Thank you for calling BSNL Wireless call centre, your docket number is G17UE302315 for complaint booked at our Call center on Jul 17 2012 11:53AM. Thank you. BSNL Support

Hi My mother is using a BSNL number [protected] from last 6 years, she have less idea of mobile useag.From last few months more than Rs 500 had been deducted from her account. Every time she will recharge for RS 500,then some or other value added service will get activated in her number and charges will be deducted every week, value added services like Mobile TV, Mobiles Radio , jobs alert etc etc.. She never activate these services as she is quite old to show interest in these services, every time it’s get activated of its own, please look into this matter and resolve it and stop charging money by activating unnecessary services from Old people who don’t have much idea of mobile services, please try to refund money which got deducted from her balance from last 1 years for these mobile TV, Mobile Radio, Mobile Songs services as she never used these services and every week charges had been deducted. You can check how much money had been deducted from BSNL number [protected]. Please refund all those money deducted by unnecessary activation of value added services.Please activate DND for this number so that no such services get activated by its own.

mera bsnl penta tablet ki operating system bar bar currupt ho rahi hai maine ye tablet kharid kar sirf ek hapta(07/07/2012) hua hai our maine ek hapte mai teen baar ise repair ke liye diya tha magar wahi problem aa raha hai

Dear sir,
My prepaid Mobile No. [protected] has been unsolicitedly SUBCRIBED to "WAP Bollywood Subscription Pack " by a Service called BV-ONMOBL, since early June'2012 .
Evey 10 days a messkge comes saying " Subscriber , your WAP Bollywood Subscription Pack will be automatically renewed on .." and gets renewed after 3 days given , at a charges deducted @ Rs 10/10 days . Now I received same message saying it will get renewed on[protected] message recived at 01.06.45am today .
How and why BSNL allows such subscriptions and allaows pre-paid balance gets paid to these services without giving any OPTION to "UNSUBSCRIBE" such unwanted service in their network.
I request BSNL, Orissa to discontinue the above service from my No [protected] and oblige . Now I am staying at Gujarat State and still likes to have this no to continue as it is BSNL, if this wrong subscribed service is removed .
With reggards,
Santhosh Hegde
[protected]/ [protected]

Dear sir/mam,I am using bsnl mobile service
i got a message from +[protected] that
"Rs.10 CHARGED THANK U FOR USING
SJOKE SERVICE.YOUR SERVICE HAVE BEEN
RENEWED" I never subscribed to this
service last month i got d msg from same
num that i subscribed to FLIRT SERVICE &
Rs.10 got deduced from my balance how
can i UNSUBSCRIBE to these services
please help me my mobile no is [protected]

sir,
my modem cannot connect to the server many times.i have connection ed of broadband about 2 week.i have complained in the bsnl office,beawar but they don't carry they are too careless.my land line no is [protected]. and broadband i.d. is mitra_sachin2yahoo.in .net always stop after an half hour .so please help me and solve my problem

i am pavinder singh living in the gurgaon near medicity hospital i have a bsnl number[protected] one lady pooja ([protected]) from bsnl had call on my landliine number she said very 2 abuse word to my wife Anita and when i call on that number she said same abuse words to me also regarding payment of the bsnl bill plz register my complaint contact me on [protected]

I applied for landline connection on 7th July 2012 and my phone has not yet been connected and when i visited my nearest sub-divisional office for inquiry, they told me that the lineman is on leave due to his marriage and the main line is also disconnected because of on going road construction in my area but there is no road construction work being carried out and moreover they said that they have no any replacement for the line man. Because of these lame reasons BSNL has been losing customers and market share to other service providers. Am very much disappointed with the services. Kindly look into the matter as soon as possible. My service id is[protected], my customer id is [protected] and order no. is [protected].

Abhishek Jain
Phn no. [protected]/[protected]