Bharat Sanchar Nigam [BSNL] Complaints & Reviews

respected sir,
Im a airforce personnel posted in j&k.we r not permitted to go out of camp.n my outgoing calls hav been barred since last 17 days.when i contacted customer care,they told that my usage was more than credit limit n my no will be activated after paying the bill for august.i paid the bill on 25th of aug.after that also my outgoing calls hav not been restored.i hav repeatedly called customer care n given complaints,but no action has been taken.im very frustrated n dnt know wat to do.plz help........

We have an BSNL dataone broadband connection and the internet connectivity is very very slow as well very unstable. Telephone no[protected], need some technical guy to come and support and get the rectification done

dear sir,
I am Dr. VYOMESH CHITRAVANMSH advocate from Varanasi. i have complained allready on this site, bvut did not get any result till now.
as i complained that ithere was ilegal deduction from my mail account, i am suffering this problem at [resent time also.
i recharged my above connection no. [protected] on 28 aug 2010 by Rs. 55 recharge coupan no.[protected] 30/06/2011, just after recharged my mobile show the ballance amount , but after 5 mnts it was deducted.
i called to custumer care on 29 aug 2010 about this problem, the customer care support officer told me that his system is showing my ammount and it will credited in my account within 24 hours, but i did not get it at this time also.
noone is online to give the suggestion by BSNL. in complain grivance redressal site BSNL do not provide the email address of their conserning officers.
WHO IS THE BEST NODE TO SOLLVE MY PROBLEM?

I HAVE LOST MY LAST TELEPHONE BILL.SO MAIL ME MY CONSUMER ID AS SOON AS POSSIBLE.MY LANDLINE NUMBER IS-O[protected]

Ref : Telephone No: KMRSU 2532569
Consumer No: 2115010

Dear Sir,
My land phone above referred was not working completely since 7/ 07/2010. Repeated fault booking were done but no response from BSNL.
It is a full negligence from BSNL. Despite my remi nder to the Accounts Officer T.R. 1 , O/O PGMT ,
BSNL , Ernakulam. and the Engineer at Kalamasery Telephone exchange, no action was taken until the last week. Only thing they have done is fault booking No: Q583 dated 8/7/2010 was changed to U 449 dated 13/ 8/2010.And when the Telephine bill came I found that they have levied full bi month rent and ring back tone charge which I've repetedly inssisting upon them to cut off. Another thing to bring into your notice is that ringing tone seems to be ubruptly cutoff .
Kindly go through my complaint and do the needful to instruct the concerned authority for appropriate action as early as possible.
Thanking You,
M. Rudra Warrier
Sreelakam,
Mankuzhi Road,
Edappally Toll,
Edappally /(P.O),
Ernakulam- 682024,
Mobile No: [protected]

Hello Sir,

I am a resident staying at SV Nagar Road No 11, Nagaram. I have applied for shifting of land line and Broadband connection on 16 Aug 2010 and they have disconnected the connection at old address on 17 Aug 2010. They have provided us with 2 Order No's with new telephone number for new place (Nagaram). At present today, 28 Aug 2010, still they haven't provided us with the connection facility for both land line and broadband connections. The Zonal Office members at Nagaram area are so IRRESPONSIBLE AND POOR SERVICE AND POOR INFORMATION PROVIDER including all members (Line man, JTO, AE and others) are not at all bother about the customers concerns and requests. They have lots of pending connections and faults to be rectified and these employees are not at all taking charge of completing the connections. I am very very very disappointed with the Services of BSNL especially at Zonal Office Nagaram Hyderabad. Every time when i called to their office no body used to pick the calls and then we used to visit them in-person to tell our problems.

i have bsnl broadband 500 combo plan, recently bsnl changed its site bsnl.co.in to selfcare.bsnl.co.in for checking the usage.. n i have also registered to this site. bt unable to check usages for the past 3 or 4 months n it only shows current month usage.. n for the current month it shows usages after adding usage of past 3 or 4 months.. so, i m unable to identify current month usage... n becoz of that i m getting very high bills for the broadband without any reason.. i request u to plz resolve this problem as soon as possible..!!

Sir,
I , K.B. REGHUNATHAN Nair, writing this letter to get your attention and practical help for the internet connection problem with my BSNL Broadband. My phone number is [protected]. I am living at kanjiramattom which is 2- 3 km from the bsnl thodupuzha exchange. I have reported many times the bsnl thodupuzha office that I am not getting bsnl broad band connection during evening and night time. At the same time with same phone wiring, modem and computer, I am able to get net connection during day time up to 5.30 to 6pm without many disconnections. 2 times bsnl officers came home and inspected the line phone, computer etc. The last modifications done by them are 1. Phone line from the post is directly connected to modem through a splitter. Only one phone is connected to the splitter end. 2. The DSL light become stable far better than before (during the day time). Now I am using the testing modem(DNA-A201BEi, in Bridge connection mode) from bsnl since my modem (nokia Siemens type 2) given to bsnl officer for inspection. My neighbors (anoop [protected]) are easily getting the same broad band connection during evening and night. In my case, the modem , line , computer , everything working fine in the morning time and gets internet fast, suddenly fails to connect to internet after around 5.30 pm or 6pm. During this time (after 5.30 or 6.pm and up to late night 1.30am or more) DSL starts blinking and gets stable then internet bulb starts blinking. Within 40 seconds internet bulb and dsl bulb goes off. Again within in 5 seconds same process starts. Even if the modem is not connected to computer, same thing happening during the problem time. I don’t know why bsnl officers are not able to solve my problem. I need to use my internet connection in the evening and night time. Also I have given a written complaint to the Divisional engineer, bsnl thodupuzha on 18.08.2010. Please provide a solution to my problem so that as an end customer I will be able to use internet connection normally since I am paying 750Rs every month for it.

sir
i have broard band connection last few month , my connection is not working properly , if i go for complain in bsnl office than officers say that resisters your complain through toolfree complain number 1500, but when i make a call on this number call is not connected. compurt say that u stay online , after 1/2 hours stay online for waiting call attending by customer care . my call is disconnected from other side , please tell me what i do ,

Sub- Non Surrendering of WLL Phone

Dear Madam/Sir,

It is my obligatory duty to inform you that my dependant father (Ratnakar Maharana) is a consurmer of BSNL, Cuttack (WLL Ph No.[protected] since Dec 2006. Till recently due to frequent network/customer service problems and massive uses of mobiles we plan to deposit/surrender the above mentioned phone to SDO, Banki, Cuttack. But all our efforts failed because of silly excuses by the bsnl staff of Banki telephone exchange. The dealing clerk advised us to talk to SDO/JE. When we approach JE he told us to approach to SDO. We have visited 10 times to meet SDO, but he is always out of station duty (as told by the staff of Banki Ex) and rarely turn up for his obligatory duties. Finally we tried to contact him on phone. Out of 50 calls he once attended one call and told us to do the needful but nothing he did for us. Till date the matter is pending.

I, being a defence serving personnel, get a chance to visit home only once a year. My old and allied father have left the hope for getting a surrender certificate from BSNL. We have already deposited the equipments much before and recently one Mr Arjun (temporary staff) is telling us U have not deposited the equipments.

It is my painful duty to request you to interfere in the matter and do the needful for which I will be ever grateful to you.

Thanking you sir,


Yours' sincerely,

Kartika Ch. Maharana
Date: 29 Aug 2010

My Broandband connection is not working for the last 2 months. I have several times complaint on phone no. 1500 but all in vain. From toll free no. it is being asked to us whether complaint has been attended or not and on replying that complaint has not been attended it is answerd that it will be attened soon.
For information , I had paid one year subscription but what to utter surprise that my broad band connection has not been working for the last 2 month.

It can be very well checked that how much connection has been used on the below no during the last two months

My telephone no. is 2705441.

When the connection will be restored only god knows

Everybody can come to know that the kind of service being provided by BSNL.

I am having broad band connection on my land line no.[protected]. In June 2010 employee of BSNL Sector-K, Lucknow Shri Khare exchange requested me to change plan of broadband to unlimited usage. for which He informed me that there will be 20% rebate as my husband is LIC employee. I have given him certificate letter proving that My Husband is LIC employee. But I am sorry to inform that he had not marked that certificated resulting which a big bill is outstanding. They are not providing me bill also. During personal visit to Mahanager exchange Accounts Officer of Mahanager Exchange told me that Commercial Officer will allow the rebate but for next period.
Please look into the matter

My BSNL PREPAID CARD under VINADISARAL scheme. My amount rs.25 has been deducted from my account for caller tune. But I never requested for them. PLEASE ARRANGE TO GET BACK THE AMOUNT AND PLEASE SUGGEST FOR FUTURE WHAT SHALL I DO to prevent these unncessary things and unnecessary messages.

Kindly suggest.

MALLESWARAN.G.S.
CELL:[protected]
[protected]@yahoo.co.in

Dear Sir/Madam,
I am a new subscriber to BSNL.I applied for new connection on 30th July in the name of P.Xavier in Kurichi Telephone Exchange,Coimbatore-21,Tamilnadu.
They bring the instrument on 16th august and they verified the line using their instrument. They said the telephone will be activated in two days and they gave the number as [protected].
But till today I didn’t get the connection. I called to the exchange lots of time regarding this. Most of the time they are not picking the call .
I really dissatisfied and have a thought to apply some other network because of this poor service.

Yours,
S.Helan pradeeba
W/o P.Xavier

Dear Sir,

Ref : Tel No.[protected]
Consumer no.41952468
Home plan 250 with 2 mbps speed

This is to bring to your notice that for the past 1 1/2 months there
is a disruption of internet connection and the speed is only 1 mbps.
We would also like to inform you that we never faced this problem
ever before. We are using this internet facility for more than two
years.

we have repeatedly complaint but to no avail. When we call the broad
band toll free no. and they are assisting us suddenly even the
telephone line goes dead when they give the IP address and the sub-
net. This has happened for the past 2 - 3 days.

One more thing the technician says he can visit only from 9.30 a.m
to 5.00 p.m. This is the time when we are in the office. We need
to work on the internet after office hours therefore would request
you to please send your technician at 6.00 p.m. when we return
from office. Please let him call and confirm before visiting us.

Hoping to receive your early attention and action in this regards.

FYI the tel nos and email ids mentioned for complaints are not being
attended to and my mail to email id [protected]@bsnl.co.in had returned
undelivered. No proper point of contact for lodging complaints is given
by BSNL.

Thanking you in anticipation.

Zita D'Souza,
Mob : [protected] / [protected]

dear sir this is Dinesh ranga s/o sh. Satbir singh from barwala (hisar) , my landline no. [protected] is dead for last 1 month . i went to local office many time & registered my complaint but they does't take any action against this . .my family are very sick off this problem .so i request to u please take a suitable action regarding my problem.


thnanks

Dinesh ranga s/o sh.satbir singh
ward no. 6 saini moh. Barwala(hisar)
pin code 125121 , Haryana
mob. [protected]

BSNL has offered a package of Rs. 500/- in which customer can have free call to every BSNL no. within the LOC for validity upto one month. I have made a complain on 24.08.2010 at 5:59 PM that my main balance is keep on dedecting on calling to a particullar bsnl no i.e. [protected] of Orissa, though i have got the package recharge on 21.08.2010. I have severel times requested to the customer care to look after the matter but they are not putting any attentation to this matter though today is 27.08.2010.
They are only responsing that "your proplem has forwarded to the concerned office and it will be rectified soon, YOU HAVE TO WAIT." This is the only answer with them. They are telling that they cant do anything "YOU HAVE TO WAIT" and thats all.
It my request from the conserned people, please do something to solve my problem.

Yours Truely
Chandan Mukherjee
[protected]

I am a staff member of Gov.. Polytechnic Vennikulam, Our problem is the Broad band taken from BSNL is dead/ sleeping stage regularly. If make a complaint to BSNL Exchange, Vennikulam, the connection would 'OK' while they were coming to the premise but after a short while the problem arises. Since it is a Gov. educational institution a broadband connection is very essential connection - for collecting study-materials, Informations and Orders from the Directorate, for employee salary and other employee needs ( done by the SPARK ). Very curse to do the jobs.

Expecting emergent action for the complaint.

The Phone No. Connected : +[protected]

Dear Sir,
I had purchased BSNL EVDO CARD in bangalore for Rs 3500.00 then the tariff of monthly rental was 550.00, but when I gave it to a SDE of IMM branch, bangalore the person there has changed my tariff and number without my consent and I tried contacting all top officials in BSNL including CMD and GM through emails but it is of no use, they dont even respond and I am always told to contact some or the other person without any use, they are very sad ppl in BSNL this has been going on from almost 3 months with excess billing and trouble. They are useless bunch in BSNL kindly put some vigilance squad and set right the customer service, Not only they are useless but also very arrogant with the customers.

with due respect
sir
my landline no is[protected].but the cable is notchanged by bsnl abohar. i reported SDO room no 5 .but no reply.now i decide that i close my connection.Because of the poor coustomer-care service. there is no junction-box. cables are opened . the difficulties incriesed in rainy day.My telephone set is also be changed. BSNL abohar changed my phone with a old repaired set.this is not functioning correct. i want new one.

so sir please solve my problum.