[Resolved]  BSNL mobile service — Deduction of balance from prepaid account

Address:North 24 Parganas, West Bengal

Recently I am watching some fraud activity from BSNL. Without any sms they have started a service (Value Pack) on my mobile no-[protected] from 09.04.2012. Since then at least Rs 5/- has been deduct every day. When I realized I did a docket (CD1437732 dated 14.04.2012) on BSNL customer care for stopping this service as early as possible. No action been taken till today after 4 or 5 time knock. The executives are Kishore Ghosh, Shampa Patra, Prosenjit Biswas,Sudip Biswas. All of this says that the complain we forward with urgent tag and one of this says complains are solve but it take some time but no time limit has been given. At last I meet the manager of local exchange on 19.04.2012 but he was also fail to solve this problem and give me land line no [protected] and login another complain no D15CD1437732, and assure me that this person will solve out your problem. After call on above land line on 19.04.2012 they give me another land line no [protected] (Kanti Ranjan Das). This person assure me that the service will stop as early as possible. But still today the service is running and at least Rs 60/- has been deducted for sms and Rs 20/- for calling purpose. I call him for 2nd time on 20.04.2012 he said problem will solve within one hour and RS 10/- will refund. After 2 hour I again call him, he cut my call and login another complain against my connection D20CD31447109.

I think that this kind of irresponsible person do not have any right and capacity to hold this kind of post. This all persons are highly responsible for BSNL customer harassment. Either they do nothing hole day or do not know how to do a work. Otherwise is it possible that one complain has not been solve for last 10 days after 10 phone calls and 3 docket?

If I can express my headache for last 10 days to you, plz take any action against my complain. We are people from middle class so we do not have so much money and such time.
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Aug 13, 2020
Complaint marked as Resolved 
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BSNL Prepaid Service — balance cut in my phone

Dear Sir,
Sir yesterday afternoon[protected] around 1:30pm my balance was around 30 Rs.When I saw it 4:30pm it went into negative 25 Rs.I couldn't activated any services between 1:30 pm & 4:30 pm and not sent excess messages also.I am in "power pack" offer, my mobile no. is [protected].I requested so many times to customer care people but my balance is still in negative.They said "request has sent to manager, within short time we rectify the problem". Still my balance is in negative.Sir please try to recover my balance.

BSNL — Prepaid Account Balance

Dear Sir,

I am having prepaid connection of BSNL, Number is[protected] Gujarat Circle. BSNL always come with big foot, that they are going to introduce so & so plan and so & so brand for customer benefits only. On last morning, I checked my Pre-paid Account having Balance of Rs. 4.85 and I asked at Customer Service Center, Alkapuri, Vadodara to give me Top-up Recharge worth Rs. 225/-, where I will get Talk-time worth Rs. 200/- net. I had recharge the coupen in my account and after that I could see the Balance worth Rs. 204.85/-. Valid upto 28/06/2009. After that, I made one call to my collegue at Mumbai on his mobile and suddenly my line get disconnected with him in between talk and message showed that Balance is 0.00 and valid upto 28/06/2009. Now, the situation is this, due to some technical problem, BSNL have not updated my Account Balance with Rs. 200/-, even though, I had seen the Balance Service Reply Worth Rs. 204.85/-, after recharge.

Now, the question is, it is all most 24 Hours completed on my recharge. I spoke with Customer Centre, Number is [protected], 24365. They are telling that, due to technical problem only, you have not received your recharge yet. After resoultion, you will receive SMS for confirmation o[censored]pdates.

Kindly know me, to whom I should place my complain and if I could not get any talktime, how I could claim to my service provider to refund my money back?
hiiiiii plzzz tell me m international sms send kerna chata hun pehle mene 50 ruppes ka sms voucher dalvaya free sms send hogaye after that mne phir sms voucher dalvaya to free sms send ni hua jab ki mne internet pe dekha hai 50 ruppes m local/national/international sms free hai coustmer care se baat ki to bataya aise koi service hai ni jisse ki app international sms free ho sake plzzzz tell me some thing okk i request to u thankyou ///// coustmer name honey
Please contact general manager - Cellular Mobile Telecom service core. His ph nos are[protected] & 23734014. His e-mail address is [protected]@bsnl.co.in
Customer Care ne thik hi kaha. In which internet site you have seen that international sms is free. I think you made mistake. BSNL ka international SMS free nahi hai.

BSNL — Against bsnl prepaid account

This is to inform to all bsnl customers as well as bsnl senior executives attached with bsnl that i have prepaid mobile connection and the number is [protected] and bsnl is deducting unnecessary amount from my account like automatically sending caller tone facility and deduct amount.i recharge for Rs 50 and they deduct Rs 30 from it.when call to customer service number [protected] nobody give response.uneducated people are working.im going to take this to high level for sure or else i want bsnl to take step on that issue.

vipul chaturvedi

BSNL Prepaid — Balance deducted from my account

I, Moinul Haque Molla was conected in unlimited GPRS scheme from The period[protected] to[protected]approx) in my mobile([protected]). But Rs. 44(approx) was deducted from my Mobile account for the used for GPRS perposes. Then & then i was complaint to BSNL customer care Executive and he commitment to me that Rs.44 will credited to your account within 48 hrs. But that was wrong commitment and further 2-3 times I complint my problem through customercare executive.. till now[protected] there is no response from BSNL authority...

BSNL Prepaid — Validity of balance is only till 28-09-10

I opted for the special promotional scheme on BSNL prepaid on my cell [protected] & to my utter surprise, I have substantioal balance which is expiring on[protected]. I'm getting no rep[ly on the customer service no.
Ravi Mishra

BSNL mobile service — deduction of balance from mobile

sir, my mobile number is [protected]. i have taken bsnl connection somewhere in may or june 2010 with a expiry validity of one year. I have top up my mobile on 5th of jan 2011 for Rs 110 and got full talk time. I made last call from my mobile on 24th of jan 2011 and that time my balance was Rs 89. yesterday whan i attempted to make urgent call to my parents, the service provider(bsnl) says that your account has been expired and asking me to recharge my account b'coz my balance was showing zero. how it is possible b'coz i have not made any phone call in between as my this mobile handset battery was totally drained. when i approached customer care they are not entertaining me and kept me waiting for almost 45 minutes. i am frustrated as i couldn't make a call to my parents yesterday. please help

BSNL — DEDUCTION FROM PREPAID ACCOUNT

my mobile number is [protected], 30 Rs has been diducted without my concern, whereas i am not subscribe the BSNL Voice Chat service. i dont want this service

several times i tried to call customer service but fail to connect because of technical failure

Yes.. it happened to me also.. received a message saying that chatting charges Rs.30/- taken.. another Rs.10/- taken for "hamshakal".. these services i have not opted..

on another occassion continously debiting message charges saying that message charges to ... (my mobile phone No.) I have complaint abt this But the customer care person is helpless to reverse the money to my account.

This is happening when i have already registered DND. that is the most funny thing..HAMARA BSNL MAHAN..
Sir,
I would like to deactivate all value added services in my mobile ([protected]). I am really unaware of such services which gets activated on my mobile. Balance amount gets deducted many times before I come to know about such a service. I would also like to activate DND and get rid of these value added services at the earliest.

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