BSNL — not recharge my mobile by mobile banking

Address:

Jharkhand

I Anil kr. Ojha recharge Rs.100/-in my mobile no.[protected] on 9 June 2012 at 1820 hrs and recd. Massage by Oxygen “ Rs.100/- received for top of [protected] Transaction Success full (o) TID[protected]” AND recharge Rs.100/-in my mobile no.[protected] on 9 June 2012 at 1833 hrs and recd. Massage by Oxygen “ Rs.100/- received for top of [protected] Transaction Success full OXI Trans ID[protected] I(o) TID[protected]”
BUT No top up recharged in my both mobile no.[protected] and [protected]
Then I inform BSNL customer care they provide me to your TOLL FREE NO.[protected]. Then I contact with your service. FIRST your customer care REPLY “my mobile already recharged “Then I reply NO MY MOBILE NOT RECHARGED. THEN your customer care REPLY “YOUR MONEY RETURN TO MY BANK ACCT.STATE BANK OF INDIA.”
BUT SIR NIGHTER MY MOBILE RECHARGED NOR RETURN MY MONEY.
PSE. VERIFY AND TAKE NECCECERY ACTION AND INFORM TO ME IN MY MOBILE NO.[protected] OR [protected]@gmail.com