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Bharat Sanchar Nigam [BSNL]

[Resolved]  BSNL — online payment- got debited from bank but e-receipt not generated

Hello, I'm a Bsnl broadband user. Customer name: K.N.Indira , Ph no:[protected],Chennai. I paid last month bill through online payment. The amount got debited from IOB bank account(net banking) but in Bsnl portal it displays awaiting confirmation from bank and e-receipt is not generated. I even got entry in passbook of the IOB account for this transaction. Further the payment transaction details as displayed in Bsnl portal are: Circle : CN-Chennai telephones SSA : CHN Portal transaction Id: Tx[protected] Phone no : 24869139 Bill no :[protected] Account no : [protected] Bank transaction Id : 0 Amount : 688.00 Receipt No : N/A Transaction Status : Awaiting Bank confirmation Transaction Date : 21 Sept 2013 Further all this online payments are introduced to make payment easier but if it is going to mount tension then i don't find any purpose for introducing it. After this payment I feel even standing in line and paying is much better.
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Aug 14, 2020
Complaint marked as Resolved 
 
7 Comments

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Comments

Dear sir,
Current month BSNL mobile bill payment online through HDFC credit card.
The details are as under.
Mobile number : [protected]
Account No [protected]
Transaction Date [protected]:13:17
CC Transaction No [protected]
I have no any receipt received from BSNL. Please send the e-receipt immediately for my E-mail address.
[protected]@gilgharda.com
Reply
Dear sir,
Current month BSNL mobile bill payment online through HDFC credit card.
The details are as under.
Mobile number : [protected]
Account No[protected]
Transaction Date[protected]:13:17
CC Transaction No [protected]
I have no any receipt received from BSNL. Please send the e-receipt immediately for my E-mail address.
[protected]@gilgharda.com
Reply
Dear sir,
Current month BSNL mobile bill payment online through J & K Bank Debit card.
The details are as under.
Mobile number : [protected]
Account No[protected]
Transaction Date[protected]::17
J & K Bank Transaction No-PRCR/ [protected]
I have no any receipt received from BSNL. Please send the e-receipt immediately for my E-mail address.
basharatqureshi&yahoo.com
Reply
Bsnl bill payment online made today 05/05/2017. No receipt issued. This happens everytime. I am fed up., why receipt doesn't come immediately on payment of bill?
land line no.[protected]
kannan, durg
Reply
Dear sir,
BSNL landline bill for the month of Jun 17 has been made through SBI internet banking.
The details are as under.
LL number : [protected]
Account No [protected]
Transaction Date[protected]:21
Transaction No. IGABPHPVT1
I have not received any receipt rrom BSNL. Please send the e-receipt immediately for my E-mail address.
[protected]@gmail.com
Reply
For the past 3 months, BSNL Landline bill has been paid through SBI Internet Banking for the phone number as detailed below:

LL Number:[protected]
Account No. [protected]
Last Transaction Date: 28.09.2017
Amount debited from SBI Account: Rs.911

I have not received any receipt from BSNL. Please send me the e-receipt for the past 3 months at the earliest to my e-mail address: [protected]@yahoo.co.in
Electronic transfer is to make payment easier without any hurdles
Reply
Bsnl new portal is a worst one .In previous portal their was a provision to generate receipts & bills for last one year. This portal is useless one having no such provision.Moreover portal does not generate receipt after payment of bill amount. Bsnl officers are also not having any knowledge to guide customers in this line . Please do the need full otherwise i will be compelled to find a way through consumer court which will not be fare for both o[censored]s.
Kusumbai laddha
ll ph no[protected]
mob [protected]
Reply

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