[Resolved]  BSNL, Orissa Circle, Bhubaneswar Telecom District — Non receipt of Telephone Bill - excess bill claim

I am a customer of BSNL, Orissa Circle under Bhubaneswar telecom district. My landline No. is[protected] under Jagamara Exchange, Bhubaneswar. My UID No. is [protected].

I have not received telephone bills for Feb and March 2010. When I collected a duplicate bill from Central Telegraph office, PMG, Bhubaneswar, I found a bill claim of Rs.1031/-!

My telephone bill never exceeded Rs.200-300/- per month for close to a year. So this sudden hike is perturbing. Without bills, I do not know the details of claim. I hardly use this land line as I have three mobile connections. Yet this huge bill claim!

I wrote an email to CGM, Telecom Orissa. The address was available in BSNL website ([protected]@bsnl.co.in). Strangely, the mail bonced back! BSNL is creating a farce. This is why BSNL is losing business to private operators. BSNL's service quality, grievance handling, customer care have gone to dogs. No surprise, this organisation is fast getting obliterated!

I am enclosing the email sent to CGM(Tel), Orissa, which bounced back.

Can you help solve the problem?

B C Mazumdar
1080/2762, Jagamohan Nagar, Bhubaneswar-751030, Orissa

Copy of Email sent to CGM (tel), Orissa
Hi. This is the qmail-send program at rediffmail.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<[protected]@bsnl.co.in>:
218.248.240.75 Mailbox not found
Remote host said: 550 Recipient does not exist here

--- Enclosed is a copy of the message.
Dear CGM (Tel), Orissa Circle,

I am one of your customers for the last 25 years or so. At present I reside at Plot No.1080/2762, Jagamohan Nagar, Bhubaneswar-751 030. My land line phone number is[protected] under Jagamara Exchange. My UID Number is [protected].

I always make it a point to pay the phone bill on time. Whenever I get the bill on time, I clear it. My payment records will reveal this.

I have not received any bill Feb' 10 and Mar'10. Naturally, I have not been able to pay the same till date.

Meanwhile, my outgoing calls have been barred. I contacted Central Telecom Office, PMG Chowk. When asking for duplicate bill I was utterly surprised to find a claim of Rs1031/-. In this era of Mobile phones, I hardly use the landline. Besides, in Feb'10 I was at Bangalore for 12 days (17th-28th). My bills never exceed Rs 200-300/- for last 6 months. I don't know why this sudden jump in bill amt. In the absence of detailed bill, I am unable to know the reason.

Kindly, pass orders to concerned Officers to send me the detailed monthly bill for Feb & March 10 alongwith numbers called from my phone so that I can ascertain the reason of sudden hike in bill amt.

Kindly note that I shall not be able to make payment in absence of detailed bill. If the outgoing call facility is not resumed or phone service is disconnected, I shall be constrained to surrender it. I repeat, this facility is no more essential because of very negligent attitude of BSNL staff. A simple problem like setting right loose wires at DP box causing disruption in case of heavy wind has not been attended to for months in spite of written complaint.

BSNL is losing ground to private operators. But, still its service quality remains extremely poor. I hold on to this lanline just out of loyalty to BSNL. I don't want to severe 25 years relationship with BSNL and surrender the phone.

Kindly appreciate the issue and direct concerned people to do needful.

Thanks Sir.

B C Mazumdar
1080/2762, Jagamohan Nagar
Bhubaneswar-751 030
Phone[protected]
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Dear Sir,
In Jeypore Odisha Circle there is some mischufes is going on some time when the mobile is with connect the other number they deduct Rs.0.90 and cross connection to other mobile phone and another thing I notice that when I talk one No.[protected] Dt.15/01/2011 Time 7.03 PM timing is 0.57sec. but immediatly deduct Rs.1.80 Paise insteded of Rs.0.90 Paise who it is possibe. please give me detail within 7 days if not i lodge a complain at Delih Office My. No. is [protected].
My work order number is 47054599 and put apllication for BB connection on 29 the Jan and money is deducted from my account on 4th feb.But still not a single oeron BSNL has contact me, Even i went twicw to BSNL kumarswamy lay out twice but did not get any response.So please let me know what to do.
Hello Sir,

My Cell number is [protected]. Unfortunately my no. has been Blocked or Deactivated .
So i request you to pay ur attention towards this matter.. and please activate my sim if possible or suggest me any other process for this..

Thanking You,

My Name - Arabinda Lenka
S/O- Dibakar Lenka
Address-
KIIT University
Patia
BBSR
Pin-751024
e mail id:- deepu.[protected]@gmail.com


mob. no : [protected]
sim no:[protected]
service Provider- BSNL
Registered by name- Dibakar Lenka
Hello sir
My mobile no [protected], my name sheikh sardar i want to know about my call history of last month.
plz send me my Email gsardar.[protected]@gmail.com

bsnl,orissa — phone not working

my telephone no 241777 was completely dead since last 20 days, after several comlain they r not taking any action.
Sub:-Non receipt of Telephone Bill aginst Telephone no.[protected]
I am a customer of BSNL, Orissa Circle under Bhubaneswar telecom district. My landline No. is[protected] under Mancheswar Exchange, Bhubaneswar.

I have not received telephone bills for April- 2011.Necessary action may kindly be taken.


B.K.Samal
Sub:-Non receipt of Telephone Bill and Brodband bill aginst Telephone no.[protected]
Dear sir
I am a customer of BSNL, Orissa Circle under Bhubaneswar telecom district. My landline No. is[protected] under Mancheswar Exchange, Bhubaneswar.

I have not received telephone bills and brodband bill since April 2011.Necessary action may kindly be taken.
Thanking You
B.K.samal
Dear Sir

My telephone no:[protected] is out of order for more than 3 days and lodged an online complaint Docket No:[protected] at 12oo hrs on 26.09.2011. The same has not been rectified till date. Will some body take action/some corrective action to set right the telephone at the earliest?


Thanking you

D C Hansdah
Dear Sir,
I have a broadband connection with my BSNL telephone no 2434636 which is not operating sincr 6th October.I have tried all the complain telephone but nobody lifts.will you check and send me a message to [protected]@sify.com.
S Mahapatra
Vivekanada Appt
RK MISSION ROAD
BHUBANESWAR
To,
The SDO,
MANCHESWAR, BHUBANESWAR.

Sir,
My telephone number is[protected]. My phone is out of order since last 20 days.My complain number is [protected] Dtd.[protected].Till date the problem has not been resolved by your end.Please help us and let us know the status-how long we will suffer without phone.

Thanking you
Kasi Equipments
BBSR-10
My landline connection[protected] is dead since 16.9.2011. Since then I have lodged complaint four times.The Docket numbers are furnished below.
Docket Number Date
[protected] 16.9.2011
[protected] 17.9.2011
[protected] 23.9.2011
[protected] 26.9.2011
I have lodged repeated complaints as the dockets are being closed without attending to the complaints. Of course I protested before the JTO concerned and since then my docket has not been closed. On personal contact the Junior Engineer-in-charge Mr.Pratap Kumar Sahu told that it can not be done now and at least ten to twelve days will take to attend to the complaint. I feel that we are at the mercy of such officers as they provide service to customers at their will. His higher authority, the SDO Phones Mr Kailash Chandra Maharana, when contacted over telephone tells that he would like to see to it, but without any result. It seems as if there is nobody to listen to the grievances of the customers. How can they close the Docket without attending to the complaint. Why should a customer wait for any unspecified and unlimited period for restoration of service when there has been no calamity or disaster and when a specific time limit has been prescribed by the TRAI. In the website of BSNL it has been mentioned that the Nodal Officer for Bhubaneswar SSA under Orissa Circle is Shri J.K.Majhi AGM(OP) and his e-mail address and telephone number is [protected]@bsnl.co.in and[protected] respectively. I lodged my complaint through email on 28.9.2011 but even after three days I was not allotted any unique complaint number within the specified period. Hence I enquired from the Call center and I was told that S.N Padhi is the Nodal Officer, his email ID is [protected]@gmail.com and his telephone number is[protected]. I sent a fresh complaint in his mail address on 7.10.2011. But I was not given any Unique complaint no. After three days of continuous attempt I could get him over the above telephone. I requested him to allot me a unique complain no. but he expresses his helplessness. He appraised me the following.
1. He has not been provided with any JTO or staff. He is provided with only one chair, one table and one computer
2. The Sdos’ being his same rank do not listen to him.
3. No Unique Complaint number can be provided by him. I should use the Docket no. before Appellate Authority.
4. The procedure of grievance redressal through Nodal Officer by BSNL is nothing but a farce and he has no such power to redress the grievance.

Gopal Chandra Mishra
Jaydev Vihar
Bhubaneswar
My telephone Number is[protected] in my name Smt. Kabita Tripathy.This telephone is a caller ID set. It gives frequently problems since more than one year. I am facing critical troubles when receiving the calls from outcome. This caller ID sounds very gergous it is like sparking sound to ear. All charges of telephone bill have been done in due time but I can not talk to other landline or mobile number smoothly.Please replacement of the entire wire of caller ID sets. No final repairement towards this set is being properly.
Kindly verify and concerned authorities of this area may plz. be instructed to do the needful action as soon as possible.


Kabita Tripathy,
[protected]
Dear Sir,
My phone number is [protected], has international roaming.
Now I am in Brazil and international roaming of my phone is not working.
I can call to any phone number in India but I can not receive any call from any one ( India and other countries).
I can not call any phone number out side India

Kindly do the need full and revert.
My e-mail id is [protected]@yahoo.co.in


Thanks in advance.

Your, s sincerely,

Ankarboina Surya Prakash
To,
The SDO,
Khandagiri, BHUBANESWAR.

Sir,
My telephone number is[protected]. My phone is out of order since last17th Oct.1.Till date the problem has not been resolved by your end.Please help us and let us know the status-how long we will suffer without phone and internet connection.otherwise please tell us to connect other service provider of land line and internet.

BSNL,BHUBANESWAR District — Telephone dead since more than two weeks

Telephone dead since more than two weeks. Broad band services not available.Complain lodged repeatedly without any result.
My mobile phone number is [protected]. I got the SIM card from BSNL by providing all relevant documents/papers. After use of about 4 months I got a SMS from BSNL to contact a mobile number and provide documents to avoid disconnection. I tried to contact but the mobile phone was switched off. Again, I got anohter SMS to contact an other Mobile number but nobody responded. Again, I got a SMS to come to room no-7 and produce papers to avoid disconnection. A state run Company is showing such attitude towards its cusomers which is definitely a matter of concern.
My landline telephone number[protected] has been dead since 15th February, 2012. i have registered the complaint through the computerized registration system as well as informed the JTO Jagamara and SDO Baramunda several times but the telephone is still dead. Suggest me what to do next.

Sareeta Dash,
Plot no- 1060/56.
Jagamohan Nagar,
Jagamara, Bhubaneswar,
751030
To,
The SDO,
MANCHESWAR, BHUBANESWAR

Sir
My telephone no is[protected].I am a broadband consumer but several times there is no service and from feb-15, 2012 the telephone and broadband line is out of order till today .I have made several complains but nothing happen.I am now repenting that why i have choose BSNL.Another thing is that there is no telephone connection since feb-15 and everybody in your depatment knows about this but the bill is coming as usual and it is not also minimum amount .Though there is no telephone connection the internet bill should come as minimum by mistake but how it is coming more than that.That means every month your department is manipulating the bills and i am paying that.You please clarify it and get the internet service be resumed soon as i am staying in abroad and facing many problem to contact my family at Bhubaneswar.


Thanking You
SAROJ KANTA DAS, H/O-BIJAYALAXMI DAS
SAMEIGADIA, MANCHESWAR, BHUBANESWAR
[protected]@yahoo.com

BSNL,BHUBANESWAR/broadband — Not functioning/No connectivity

Broad band connectivity not available since 12.04.2012. Complain electonically since then not attended.No response is also received.Request early restore of connectivity.
Telephone No.[protected]
Prof.B.Singh,
D1,OUAT colony,
Unit-8,Bhubaneswar
Broad band services not available since last two weeks . Complais lodged, Not yet attended to. .Second Complain lodged on 3.5.2012 which was also not attended to but it was indicated that the services restored which is not correct. To day also informed about the problem to customer care center over phone but not yet restoration of services made.Request early restoration of services.
Prof.B.Singh,
D1, OUAT Colony,
Bhubaneswar

Telephone No.[protected]

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