Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir,

I have informed BSNL for the past more than one year that I am not receiving any signal on my mobile and have given written complaints and also called their Customer Care. I spoke to their Divisional Engineer and the AE about the same. They inspected the place and checked that my complaint was valid and that the signal was not coming at all. This has been going on for many months now and I have been losing calls due to this. I am forced to go out of the building and on the road to even get a low level of signal. This is very unethical to talk private and personal matters or about professional matters using mobile phone on the street.

The BSNL authorities are informing that they dont have a location to place the tower in my area and so they cant do anything about it. Also they are asking to wait for another 3 - 4 months more for the new 3G services to resume after which they will attend to this. This is rediculous that one continues to pay bills without having service. This is broad daylight cheating without service.

I am a life member of TamilNadu Consumer Protection Organization (Life Member ID: 0383). I would like the Indian Consumer Forum to kindly get me a compensation for the loss in calls and no service at my area. I have been paying bills regularly each month close to Rs. 2000 but this problem is still continuing.

Kindly take up this matter and suggest a solution to this.

Kind Regards

Dr. Ravi Mylapore
TamilNadu Consumer Protection Organization Life Member ID: 0383

I have followed all the instruction to unsubscribed the add on service OSHO message (56300).from last 2 1/2 months I did not receive this service mesage but every month service charge is deduct from my account.I have met personaly at BSNLoffice about my complain .still they did not solve my problem.today again they deducted service charge from my balance.

CALLUOUS CUSTOMER CARE-GMTD GURGAON AND AGM ADMN

On my request Regn No 404804 dt 30th July; 2008 my Residential phone No 2219391 at Gurgaon (Haryana) was disconnected. By e mail on 9th December; 2008 I requested AGM ADMN Sh OM Prakash to arrange for refund of my Security Deposit. He was reminded on 6th Feb; 2009. Finding no respnseI approached by e mail Sh RC Hooda GMTD Gurgaon. As on date I have not heard from them. I herewith attach copy of my e mail to Sh R C Hooda whichakso has copy of my e mail dt 6th Feb; 2009 to Sh Om Prakash.
I now apptoach you for doing yhe needful.
Regards

Yours Truly

Maj S K Puri; Retd

My BSNL broadband was working on 28, 07.09:19.00. I called up 1504 and a operator came on line. He was extremely rude when he was helping me to diagnosis of the problem. He then disconnected midway. I called again at 1504. A different operator came this time. I told him I wanted to make a complaint. He said he will redirect the call to supervisor, but instead of doing that he kept me on hold and after some time disconnected. Later nobody came on line inspite of my repeated calls on 1504.

I then called 1500. The operator who came this time also disconnected the moment they came to know that I wanted to talk to the supervisor for filing a complaint.

I hope you forward this complaint to the right authorities.

Telephone no[protected]

Applied for the data one connection on 6th July and recieved modem on 13th July. Recieved userid and password on 21 July. The userid and password have still not become active and am not able to connect to the network due to error 676 and 678. Also the ADSL light on the modem has become off post getting the username and password.

Please rectify the same as soon as possible. Thanks

my name is aji kumar sajeev, am from pathanamthitta district kerala.my complaint is that BSNL is not having signals in our area.while vodafone, airtel, reliance, tata indicom are having sufficient in the same area.its shame for that BSNL not having signals while the others are having.i hope that it will b rectified soon.
AREA ADRESS
aji kumar sajeev,
sree sabari,
areekakavu, pezhumpara {p.o},
vadasserikara,
pathanamthitta{DIST}
kerala.
pincode -689662
with regards
aji kumar sajeev

I would like to bring to your kind attention that, my BSNL Landline No. [protected] of below address is not working since long time till date. I have complained many times at BSNL Office, Koottanad, Palakkad District, Kerala but no response. We all are working people in Kuwait
Note: This is not the first time this always happens once in a month but we are regularly paying the rent even though the landline is not working.

Kindly look in to the matter as soon as possible.

Thanking you.

P.G. SURESHKUMAR
PATHIRIKKATTU MADATHIL HOUSE
EMS NAGAR, POST KOOTTANAD
PALAKKAD DISTRICT
KERALA – 679533
TEL NO. [protected]

I got BSNL LAND LINE CONNECTION LAST YEAR MONSOON SEASON. AFTER GETTING THE CONNECTION, HTHE NEW INSTRUMENT GOT FAULTY, WE REGISTERED THE COMPLAINT REGARDING THE FAULTY INSTRUMENT, LINE MAN CAME AND CHANGED THE INSTRUMENT BY PLACING A VERY VERY OLD AND DIRTY INSTRUMENT BY SAYING THAT WITHIN A PERIOD OF WEEK, WE WILL REPAIR THE NEW INSTRUMENT TILL THAN WE HAVE TO USE LINE WITH THIS OLD INSTRUMENT.

ONE YEAR HAS BEEN LAPSED, NO OFFICER IS READY TO HEAR THE FACT BY SAYING YEH TO HOTA HI REHTA HAI, KYA KARE.

IN THIS REGARDS, WE RELLY FELT THAT IN COMPARISATION BSNL OTHER SERVICES, LIKE RELIANCE ARE VERY GOOD. WHERE EVEN COMPLAINTS ARE BEING RESPONSED PROPERLY

Dear Sir,

I have deposited Rs. 5000.00 and completed all paper work to Start ISDN on my Mobile Phone No.[protected], department has isswued me New Sim also, and it has been activited for local and STD service but it has not activated for ISDN till today.

Result of which, I have been put financial losses.

Thanks

Kailash Biyani
[protected]
+[protected]

In 2005 september as i was shifting from Virar(Thane) to Delhi i surrendered my landphone and cleared everythng and applied for a cheque of deposit amount.I am in Delhi now and cant go to Mumbai to collect the cheque if it has been made.I dont understand why cant that be delivered to my representative atleast.My phone no was[protected]

sir,
our phone no.[protected] is dead since 15 july 09, & we have booked complaint to BSNL wide complaint no, 000340, several reminders were also given personally to cocerned line man & SDO phones rajendra nagar exchange.Still our phone is not working.I request you to look seriously in this matter & arrange to resolve my complaint & I also request to condone the rent of my phone during this non servicing period,
Thanks.



Shalabh Agarwal
[protected]

BSNL Mobile is well known for its worst service. But I do agree that their Billing is ACCURATE compared to fraudulent networks Like Airtel. I Had Deposited Rs 5000 and with a monthly rental of 99 Rupees for availing international roaming from BSNL. Only God knows the my headache in enabling the service from BSNL, Kollam, Kerala
Kollam BSNL, Kerala is well known for misbehaving, oldest and laziest staffs.
Now I travelled to GCC Countries Bahrain, Qatar, United Arab Emirates, The United Kingdom & Sri Lanka
One fine thing to say is that I never received any SMS from my friends while International Roaming
Whenever a person send me an SMS, Of a sudden he gets a delivery report "Failed" while my handset was 24x7 online. I tries emptying message memory, tried changing handsets but it was all for no use
Finally i called BSNL Helpline in Kerala [protected]. I was amazed from the behaviour of BSNL call center. They behaved as if i was their servant and they are my Boss. I told them the problem and they were all time holding a single word..."Your Message sender Number is wrong"
But of all i was able to make and receive calls and send SMS. If my Message sender number was wrong, how could i send messages.
Finally i called and mailed many of BSNL higher Authorities, But was of no use
After Emailing continuosly for a month regarding the complaint one day i received a call from BSNL Office which told me...
"OUR SERVICES ARE LIMITED. IF YOU ARE NOT SATISFIED WITH BSNL THEN YOU CAN SWUTCH TO ANY OTHER PRIVATE NETWORK, AS YOU HAVE A LOT OF OPTIONS IN INDIA"

Of all what i need to say is...BSNL Has proved that they are the WORST Telecom company in the world as Air India is the worst airline in Asia

Dear Sir/ Madam,

I am residing at Murukkangudi - Thanjavur District - Tamil Nadu and there is an TELEPHONE EXCHANGE in the same place at MURUKKANGUDI. My telephone number[protected]. This is under control of KUMBAKONAM CIRCLE/ NACHIYARKOVIL EXCHANGE. Telephone line was dead more than 5 days. We are complainting to Murrkkangudi exchange twice per day. When we inform them to clear the fault that they are simply saying the complint will be cleared evening/ half an hour or within one hour or fault cleared. Also, we have informed KUMBAKONAM, Customer Care PRO on 27th July, 2009.

Request you to make the necessary arrangements to solve this problem by your good office.

Your early action would be highly appreciated.

Thanks N Best Regards/ M. Fareetha Beevi

sim no [protected] has been misplaced and being informed to customer service centre and sim locked w.ef 20/042009 but I am still recieving bill for the service not provided please dont send me bill in future.

I submitted the online request form on 24-July-2009 for a new Broadband connection via request no[protected]. The site confirmed that I will be getting a follow-up call in 48hours but I didn't get any call yet.

Please look into the matter on priority basis as I need the connection on urgent basis.

Thanks,
Sarbjit Singh

Hi BSNL customer care.

I am using cellone SIM card with number [protected] and package is Vennela plus, with vennela plus has an ofer that we can send 250 free local SMS for a month but when I sent SMS to one of the AP IDEA number “[protected]”, cell one charged 1.20 Re for each SMS.Can you please revert my balance and give me the reason why it was happened.



First SMS sent at: Around 24th July 2009 10:42 AM IST.

Second SMS sent at: Around 25th July 2009 01:22 PM IST.

RESPECTED SIR,
I AM AJAY JAIN, A RESIDENT OF RAMPRASTHA COLONY, GHAZIABAD, HAS A BSNL LANDLINE WHICH IS APPROXIMATELY NOT WORKING FROM MORE THAN 2 MONTHS.
MY OLD PHONE NO. IS 2890122 AND MY NEW NUMBER WHICH THE LINE MAN GAVE IS 2643122.
WHENEVER WE GO TO GHAZIABAD EXCHANGE OR SURYA NAGAR EXCHANGE OR THE LINEMAN EXCHANGE OF RAMPRASTHA, THEY SAY THAT YOUR PHONE WILL BE WORKING THAT DAY BUT NOTHING HAPPENS.
I REQUEST YOU TO PLEASE TAKE A STRICT ACTION AGAINST IT.
THANKING YOU
YOURS FAITHFULLY
AJAY JAIN

When I login to BSNL portal (http://portal.bsnl.in/) and view outstanding bill for registered postpaid cellone connection and try to pay bill online, the site does not redirect me to a proper page i.e option to make payment via different banks but it just does not display anything.For the roblems on BSNL part I will not able to make timely payment which will not only disqualify for 1% rebate but rebate for timely payment. Above all there is a chance of diconnecting the mobile connection.

Regards,
Sushanta Roy

Dear Sir
I am receiving contniously a sms from BA 58888 which is as follows: " Freinds are forever! Ab naye DOST banao 58888 Chat par! Rambha, Sameera and Devika have recently joined.. Just sms FIND to 58888 Rs 2/sms" to my cell no and also to many of my colleagues.
I CONSIDER THIS AS AN INTRUSION INTO MY PRIVACY AND ALSO OBSCENE. KINDLY TAKE SEVERE ACTION TO END THIS MENACE LEST I MAY COMPLAIN TO POLICE.
CHALAPATHI RAO
DGM
BHEL R&D

We have a broadband connection, which is intermittently goes off, have blinking router etc. We have complained this matter to Complaint Cell 198 of Irinjalakuda Telephone Exchange many occasions in the past one month, still the problem exists. Once a technician came, but he is not able to rectify/troubleshoot the fault. No action action has been taken until now.

We are residing in Irinjalakuda town (Thrissur Dist, Kerala.)

Over the past 2 weeks we are complaining to the following higher authority in BSNL :

1) Mr. Appu T.K AGM(OP)
O/O PGMT Sc/ST DEV Corpn Building,
Palace Road, Thrissur 680 020.

2) Mr. K. Anand Kumar, GM(Op)
O/o CGMT, Doorsanchar Bhavan, Trivandrum-695033

I feel that the above are non-responsive departments of BSNL, what else can you expect from BSNL?

The beauty is that we have already made advance payment of Rs. 5000 to BSNL for a period of 12 months.

Can someone suggest to this thread?