[Resolved] BSNL Prepaid Mobile — BSNL deducting balance repeatedly and not deactivated service | |||
Sir, I am subscribed for 'TravelandLiving Service' on BSNL Prepaid Mobile without my consent since May 2013 and frequently lose Rs.8/- each time by a renew SMS from 55768. Last recieved messages are as follows. One from +55678 at 10-Jun-13 4:35 pm and message is "Your TravelandLiving Service will get renew in next two days. To unsub, SMS STOP to 155223 or call on 155223 Toll free. Each time I send the SMS 'STOP' to 155223 after get this message, but lose my money each time. Last one is from +[protected]Jun-13 2:38 pm and message is "Thanks for subscribing TravelandLiving from 55768 at 11/06/2013 01.47 PM for Rs8 valid till 18/06/2013. To unsub, SMS STOP to 155223 or Call on 155223 Toll free." I called many times to BSNL customer service (1503 & 155223) to unsubscribe me from the 'TravelandLiving Service' for permanently. But they never consider my complaint. Finally I told to senior representative about these types of deduction of money without my consent, but he was not willing to stop the 'TravelandLiving Service'. I also told him I'll be going to consumer court with this issue and that time he was very rude and send something like 'BSNLNet configure settings' to my mobile continuously for the rest of the day and then I could not do anything on my phone without pressing 'Yes or No' more than hundred times. They send a docket number each time after call to BSNL call center and I have no idea what is the use of this docket number. They are as follows F03KL312139 - BSNL at 03-Jun-13 4:44 pm F03KL312147 - BSNL at 03-Jun-13 4:45 pm F03KL312139 - BSNL at 04-Jun-13 12:52 am F11KL353652 - BSNL at 11-Jun-13 3:56 pm Jomesh KC Kerala, Cochin Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 26 Comments | |||
Comments
BSNL — money losing
from february 2009 onwards mobile no [protected] had a loss of Rs.30.00 per month. contacted the customer care, but no use. They said, they are unaware of the loss. In March-2009, lost Rs.60.00 and so I (SAM MATHIAS.W), had gone Thiruvananthapuram office, but they could also not solve the problem. In April-2009, again I lost Rs.30.00 and I went there and given a written complaint. Even though I had again lost Rs.30.00 in May-2009 also. In each deduction their must be an SMS, saying, "Thank You for subscribing to the subscription service" from the no: 70071030.So I request to take necessary action to refund my hard earned money, and also stop this kind of cutting of money from my account.
B.S.N.L. — ABOUT PREPAID SERVICE
SIR,MY PHONE NO.IS [protected].THE CONFRENCE SERVICE IS NOT AVAILABLE THIS NUMBER.I CAN TRY C.CARE NO.BUT HE ALWAYS SAYS THIS IS NOT AVAILABLE .BSNL Prepaid — poor service team of bsnl
sir i have been using internet on my pc by blutooth of n73 and bsnl prepaid card.my mobile no is [protected].but from last two days i m having trouble i doing so.i have many times complainted in bsnl,they put call on hold and they go to sleep ,they could make no solution. i am very angry on bsnl.please give me any solution and there must be any limit for call holding time .u should make any rule for this. Dear Sir,
I have a jodi sim i want to change in lifetime concetion but your officer to said that it is not possiable.if it is possiable please inform otherwise i have no option to change company.
V.K.Mittal
Advocate
[protected]
I have a jodi sim i want to change in lifetime concetion but your officer to said that it is not possiable.if it is possiable please inform otherwise i have no option to change company.
V.K.Mittal
Advocate
[protected]
BSNL Mobile — Charging money after sending SMS for free services
On 01.02.2010 I got an SMS from BSNL reading as - "BSNL Phone backup. contact +sms+pics all free. sms SUB to 58989." When I sent the required SMS, I got a message after 5- 6 hours - "Thank you for subscribing to phone backup. Fee Rs.30/- per month." Simultaneously I got second message - "You have been charged Rs.30/-for phone backup services." I registered a complaint with BSNL. They advised me to send SMS UNSUB ALL TO 5805129 to unsubscribe the service. When I tried to send the message several times, message sending failed appears. This is nothing but clear cut fraud first luring for free service and then charging without any authority. I request you to kindly look into the matter and got my money back. Sir i have a devotional alarm facily on my mobile no [protected] .
now i want to unsubscribe (deactivate) this devotional alarm facilty.
i want to know the process.
pls solve this problem
now i want to unsubscribe (deactivate) this devotional alarm facilty.
i want to know the process.
pls solve this problem
BSNL Prepaid — Poor Service
I have many Problems from BSNL.1) After 5pm Network is to Busy.
2) Cross Connection occure many times.
3) Customer Support poor. Agents wating soo long.
First He connect after 15-20min When hi said to Connect Senior Exicutive again we can wait 20-25min.
4) After any Complaint BSNL doesnot respont.
soo many Problem i have but cant write in english more,,,
BSNL mobile Prepaid service — balance
My mobile no. is [protected]. Pls. send my balance deduction report (period 28/010/10 to 29/10/10) to my e-mail ID, because my balance indicate deduction some amount. Your Customer Care person are not capable for this answer. I hope you do the needful at your endComplain No- 6347766.
BSNL Prepaid Mobile — BALANCE
SIR,MY BSNL NO IS [protected]. 12/12/2010 I RECHARGE 65 ON MY MOBILE BUT NO BALANCE I GET WHEN I CALL TO CUSTOMER CARE THAN HE TOLD ME YOUR MONEY IS DEDUCTION . I ASK WHY BUT HE DONT GIVE ME ANSWER .
SO I WANT TO KNOW WHY COMPANY DEDUCTED MY MONY DAILY. PLEASE GIVE ME RELIEF AND MY MONY.
THANKS
PRABHA BAJPAI
COMPLAINT NO[protected]
DEAR SIR I AM USING PREPAID NO AS [protected] FOR PAST 4YRS. TODAY I GOT A CALL FROM [protected] AND SUDDENTLY DETUCTED AMOUNT OF RS 40 FROM MY A/C. AS CALLER TUNE ACTIVATION WITHOUT MY KNOWLEDGE AND I ALSO GAVE COMPLAINT TO COSTOMER CARE ... COMPLAINT NO CH [protected] SO PLS REFUND MY AMOUNT OF RS 40 WHICH WAS DETUCTED FROM MY ACCOUNT... THANKS ZAKIR HUSSAIN
BSNL Prepaid Mobile — deducting money without my approval
HiI am 36 years old person. I know how to operate SMS. Without my approval suddently sms came from MAATV[protected] mentiong "Thanks for ur MAATV Month renewal for rs 50/- Ur Subscription renews on 16/2/11.
SMS UNSUB to 55447 to unsubscribe." This thing happend for me twice.Even through I am sending unsubscribing sms to above number.
In this country lot of people always ready to steal common people money.
Wast BSNL. Please do not take this wast BSNL connection.
BSNL Prepaid Service — not received balance
I rechrged my prepaid bsnl no [protected] from axis net banking on 12/02/2011,but i have not received balance till now .my topup amount was Rs.100.my paymant id is [protected].waht should i do now.BSNL — NON DISPLAY OF BALANCE AMOUNT AFTER MAKING CALL
Sir,I am using BSNL mobile no [protected].There is no display of balance amount on mobile screen after making the call.However if i use SIM of other service provider,there is display of balance amount.
Thanking You-GS Pandher
BSNL — repeatedly charging sms messages sent to my mobile even after i told them not to send and charging money every month
iam having prepaid mobile[protected] .BSNl IS SENDING sms every day messages which they are charging me . I call them not to send the messages and also not to charge to my account , but still it is happining. i am a senior citizen pl help me in solving this problem. THANKING U BAGYALAKSHMIBSNL Prepaid Mobile — Deducting Balance
Dear Sir,My mobile number is [protected] and my name is Sudipta Guha. Already I lodged a complaint of deducting balance from service provider in customer care and my docket no is C30CD378178 dated 30 March 11 on 2.pm but no action has been taken.
I request you again to take necessary action.
BSNL - prepaid mobile phone — Non-Approved subscription and deductions from balance
Dear SirFrom last month it has been observed and informed at BSNL Customer Care regarding the UN-approved deductions made regularly for updating different-different services without our confirmation / permission on our phone no.[protected].
We have informed at BSNL Customer Care many times two of the latest complaint nos are K30RJ669671 dt.30.11.11 and L01RJ671808 dt.01.12.11 but no response nor we have been refunded our amount wrongly deducted.
I don't know in this time of competition, is BSNL wants to close down the mobile service-as their are forcing their customers to switch to other service providers because of such problems. Are they creating such UN-necessary problems so that the customers will leave.The computerised phone services provided for customers are also not working properly, they gets corrupted / hanged after calling 2-3 times. Our phone gets disconnected before getting any solution from the department, so we have to call many times to resolve our pending issues and we will call for clearance of issues. Please rectify the computerised system so that UN-necessary problems can be avoided in future.
I arvind kumar dubey presently serving in bsf a old cus tumber of bsnl my blance amount into my moble no [protected] amounting to rs
30/- as well as same amount duducted from privous month without auny information and withouat any request and after contect from custmer case he stated that i will not responsibile. so i just complent it p lease verify and amount may be deposit into my account urgently otherwise is no any reply received intomy email.[protected]@gmail.com within the seven day i agree to lodging a FIR against the company .
30/- as well as same amount duducted from privous month without auny information and withouat any request and after contect from custmer case he stated that i will not responsibile. so i just complent it p lease verify and amount may be deposit into my account urgently otherwise is no any reply received intomy email.[protected]@gmail.com within the seven day i agree to lodging a FIR against the company .
BSNL mobile Prepaid service — Balance amt deduction
I received message from +[protected] stating that Rs.10 charged for SJOKE service renewal. But I didn't opted for that service. The amount has been deducted from my mobile numbered [protected]. Plz help me how to avoid thisthank u
BSNL — call not going to 155223
I want to unsubscribe to BSNL Music Station. And they are saying to call 155223. But call is not going to 155223.I want to unsubscribe immediately.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
38%
Complaints
15953
Pending
0
Resolved
6087
![Bharat Sanchar Nigam [BSNL] Website](/img/bn/www.svg "Bharat Sanchar Nigam [BSNL] Website"){kind=small}
![Bharat Sanchar Nigam [BSNL] Address](/img/bn/location.svg "Bharat Sanchar Nigam [BSNL] Address"){kind=small}
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
BSNL/ Prepaid Mobile Service — Call centre not attending to complaint
I sent SMS for activation of Excel Power service on my mobile No.[protected] on 21st December, 2008 and received the reply through SMS immediately confirming receipt of request. But since then the service has not yet been activated. I talked to the call centre two times and they assured that the service would be activated shortly. But nothing happenned so far. For the last 15 days I am trying to connect to the call centre but the line is always found busy. Kindly try to activate the dessired service at onece.