BSNL Prepaid Mobile — Unsuccessful recharge

Address:

Chennai, Tamil Nadu

Dear Sirs,

This is another pathetic story of my experience with BSNL mobile today that I underwent.

I have been trying to recharge my mobile with my usual vendors, who regretted that the poor service of BSNL has made them to opt out from possessing BSNL rechargers.

However, today, I recharged my mobile no. [protected] at Om Shoppee, 9A, II nd Main Road, Ram Nagar, Nanganallur, Chennai 600 061 for Rs.500/- (reference no. [protected]) where the vendor informed me that all recharges above Rs.220/- will have a 100% talk time. Knowing about the poor service of BSNL, I double checked with him if I recharge for Rs.500/-, will I get Rs.500/- as talk time. The vendor reiterated and confirmed that all recharges above Rs.220/- will carry 100% talk time.

I opted to recharge my above referred mobile no. for Rs.500/-. Instantly, I got an alert message in my mobile indicating the recharge that recharge was successful for Rs.442/-. I am terribly shocked and questioned the vendor about the balance amount. He insisted what he said earlier and praised BSNL for its poor performance and response to queries and directed me to take it up directly with you.

With no other option I am writing this to you to seek justice.

Why is this poor service from BSNL?
When the vendor confirmed that I will get 100% talk time, why I didn’t happend?
When will I get the balance Rs.58/- to my credit?

I have been using this mobile number for the past 10 years and during the initial years, I had all praise for BSNL for its coverage and easy recharge facilities. When more and more private operators throng the market, we expect the government run BSNL to excel better in your services. However, it is regretted to note that your service has moved from bad to worse.

I hope to save the interest of its customers BSNL will ensure that I will now not move from worse to worst and ensure all steps are taken to retain its customer.

Coming to the point, please let me know per return, when I will get back my balance into my credit.

I again reiterate that with immediate effect I wish my balance Rs.53/-be credited to my account and also expect your good self to acknowledge this email.

If you are unable to do so, please let me know as I will proceed with consumer forum.

Your immediate response is appreciated.

Thanks
Parthasarathy R