Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir/Madam,

My phone number is[protected]. It is subscribed in the name of ADP Private Limited, Residence of Vipul Agrawal. Flat # 201, Shibas Manison, 10-3-70, 15, Teachers Colony, East Marredpally, Secunderabad. I have the Rs. 999/- unlimited plan.

The Broadband gets disconnected many times in a day. Apart from the irregular day time disconnections, every night it is disconnected at about 11:30 PM and then might be getting connected during the night some time.

I have been complaining about this for almost a year now. The complaints are generally closed without the problem getting resolved. Also, if we talk about the Broadband issue the personnel from BSNL would come and insist that there is a problem in our phone and then we have to tell them that the problem is not in the phone but in Broadband, that is the time the complaint gets closed.
Below is the list of complaints logged along with the date time and the name of the person who registered the complaint on the toll free number[protected]

Complaint # 07589 – Mr. Udai – 25th Mar. 2008 10:40 hrs
Complaint # 08932 – Mr. Ramesh – 16th May 2008 16:00 hrs
Complaint # 11324 – Mr. Ramesh – 8th Aug 2008 11:00 hrs
Complaint # 11489 – Ms. Priya– 13th Aug 2008 10:00 hrs
Complaint # 11489 – Follow up call on 14th Aug at 11:00 AM had a talk with Mr. Rao,
Complaint # 11489 – Follow up call - Ms. Nirupa – 25th Aug 2008 14:00 hrs
Complaint # 11489 – Follow up call on Ms. Swapna– 26th Aug 2008 11:30 hrs
Complaint # 11489 – Follow up call on Ms. Swapna– 27th Aug 2008 11:30 hrs
Complaint # 11859 – Ms. XXXXX – 28th Aug 2008 11:30 hrs
Complaint # 11859 – Follow up call on Ms. Anjali – 29th Aug 2008 11:10 hrs
Complaint # 12209 – Ms. Jyoti – 6th Sep 2008 13:15 hrs
Mr. Varaprasad – on 18th Nov 2008 at 10:45 for disconnection at night after 23:30 hrs
Mr. Varaprasad – on 2nd January 2009 at 11:00 for frequent disconnection during the day and about 2 hrs at night after 23:30 everyday.
Complaint # 15656 – Mr. Wamshi – 2nd Feb 2009 22:04 hrs
Complaint # 15823 – Mr. Raghu – 14th Feb 2009 12:53hrs

Regards,
Vipul

Sir,

1. it is stated that in nov 06, I had Taken a postpaid sim with no. [protected] from Dealer Nisar, Dangiwacha (Rafiabad).In jan 07, I had lost the sim and mobile and a FIR for the same was made at dangiwacha police station and a copy was sent to bsnl office, sopore and bahu plaza, jammu.

2. since last 15 months, no action has been taken by BSNL to block the sim from generating monthly bills.however outgoing and incoming had been debarred from feb07 onwards.

3. I kindly request you if you could send me the bill for all outgoing calls from that no. I ll pay the same to you and whatever minimum you can charge as since last 15 months, monthly rentals are coming on that number.

4. Do reply back the details to me at the earliest and let me know if you could help me in this regard.


GAUTAM

My telephone no. is [protected]. I have paid online the cellone bill for Jan 2009 thorugh BSNL portal. After successful deduction of money from bank, the web page could not redirect me to the proper page of the portal. Also it is not showing the payment status. I could not take the payment receipt also....

HI I AM PARMINDER SINGH BSNL PHNO [protected] - JALANDHAR CITY PUNJAB I APPLIED FOR ICONTROL IP TV ON 10 JAN 2009 AND FILLED ALL REQUIRED DETAIL FORMS. BUT TILL NOW IPCONTROL SERVICE IS NOT BEEN INSTALLED I HAVE BEEN TOLD THAT IT WILL BE DONE WITH IN 3 WEEKS FROM THE TIME OF APPLICATION, I CALLED 1957 (LOCAL CODE FOR INTERNET INFORMATION) AROUND EACH DAY FROM FEB 1 2009 BUT NO ONE IS TAKING THEIR WORK SERIOUS EXCEPT SDO (JAL CANTT) MR PARDEEP SONI (WHO IS ON SOME OUT DUTY OR NOT AVAILABLE IN TOWN) THEY ALWAYS BLAME EACH OTHER AND USE TO GIVE A PHONE NUMBER OF ANY SENIOR, AND YOU KNOW THOSE SENIOR JUST PICK UR PHONE FOR ONCE AND THEN THEY NEVER PICK UR PHONE AGAIN, AND I AM PROVIDING YOU ALL THE NUMBERS I CALLED

EXCHANGE JAL CANTT: [protected], [protected]
EXCHANGE JAL CANTT: [protected]
INTERNET INFO CENTER:[protected]
MR SATISH : [protected]

I AM FED UP FROM THEM ALL AND TODAY WANT TO FILE A COMPLAINT AGAINST THEM IS COURT. PLEASE PROVIDE ME THE PROCEDURE AND FEES STRUCTURE.

REGARDS,
PARMINDER SINGH.
[protected]

LANDLINE DETAILS :
NUMBER: [protected]
NAME OF OWNER : PARNAM SINGH (FATHER)
EMAIL: I.[protected]@GMAIL.COM

I am using BSNL EXCEL ANANT LIFE TIME PREPAID. Normally after every six months, we need to recharge the card for min Rs.56. But this time I forget to recharge. Hence both incoming and outgoing calls has been disconnected.For that i approched Bsnl call center to reactivate my sim. They suggested me to buy Rs.225 bsnl excel anant reconnection coupon and then it will work as usual. I followed the same, i brought that reconnection coupon and i tried to activate the sim. But it shows error message " This coupon is invalid " .Please help me how can i activate the sim.

Reconnection coupon number is[protected]

I had made online billpayment to BSNL Gujarat cirle through their portal for the month of Dec.2008 for Rs.1778/- three times as the payment was not sucessful on two occasins. However my account has been debited Rs.1778/- for three times i.e Rs.5334/- though it should have been only Rs.1778/-.
Now I have recieved new bill for the month of Jan 2009 where the excess amount paid i.e.Rs.3556/- is not credited. This payment was made by ICICI Bank through INDIAIDEAS.COM. On enquiry from the bank it was clarified that payemnt has been done Rs.5334/- to BSNL Gujarat Circle.
Requested to take up the matter and reverse the excess payment made for Rs.3556/- to my a/c.or adjusted in Jan 2009 bill.

Regards,

Anil Krishali

My mobile no: [protected]. from Tirupati, andhra pradesh...
In some of the BSNL Prepaid sim cards, account balance and last call charge are coming as a message alert just after the call. In my mobile this does not happen. Since it is a useful feature I would like to enable the same in my mobile. One of the customer support employee at BSNL said that this facility will available only for few series of mobile numbers. I don't think this is not genuine answer. Please advice how I can make available this feature in my mobile.

Thanks

i am using BSNL broadband internet using wifi modem on plan Home500C+ which has free net usage between 0200hrs and 0800hrs.Phone no: [protected]. Last month i got a bill of Rs 3500. Most of my net usage was during the free hours.On verifying at the usage details account portal of BSNL, i could find that a portion of my free download was also metered as chargable. It is clearly shown in the website that on many occassions, usages upto about 0230am are charged. On approaching BSNL customer service office, i was told that this occurred since i was continuosly browsing before the free hours started. and that i should have switched of the modem and restarted after 0200am. BUT this explanation sounds foolish as BSNL has nowhere told about this before. If this is the case, then BSNL is making undue profit by decieving customers like me. Can anything be done to reslove my issue? kindly help.

My landline phone no[protected] of Ahmedabad city area Maninagar(E) is not working since 6th february 2009. My husband a senior citizen is a CAD and blood pressure patient and needs special attention at times but due to failure of phone we are finding it hard to get in the services...
i have registered a complaint but nothing is been done...
please do the need full to the earliest possible...

dear sir/mam,
with respect to the subject citied above i would like to let u know that i am a user of bsnl since more than 1year but i am not satisfied by the services provided by bsnl. my cell no is[protected], perpaid sim, from the east zone of assam, tinsukia.
that sir, i want to use mms in my prepaid sim but the mms is not being activated in my sim for which i have requested and complained lots of time to bsnl customer care but still no respose or servies has been provided form thier side. that sir, i am using sumsung M620 model cell and my complain's logged in bsnl customer care are complain no. 2415611 dated 13/02/09 time 9.56am and again complain no. 3417687 dated 15/02/09 time 11.22am 3417687 dated. 15/02/09 time 11.25am.

that sir, i request you to kindly look after this matter and take necessary action and give them a pressure against the work not being done as soon as possbile.

thanking you and looking for yours kind co-operation sir.

TO,
THE PCGM
BSNL VADODARA


i am using a internet connection from BSNL in my personal computer at my home.but since from some last 5 to 6 day i could not opened my company site for weekly reporting and my calings are facing the same problems at rajkot and i am in baroda.my company site name is http://mail.molekuleindia.com.
when we went to another places like cyber cafe from that place we have opened our company site and made reporting to my company.so this problem we are facing only at our home with our personal computer connection with BSNL broad band.so i am kindly requsting you for take some action on my compalain.



FROM

TUSHAR PANCHAL,
1181, SHIVAM NAGAR,
GOTRI ROAD,
BARODA-390021
MOB.-[protected].

Hi,

I have lost my Mobile phone which has the BSNL Prepaid connection. Request you to kindly deactivate the SIM Card to avoid misuse of my mobile number.

My Mobile #: [protected]
Nokia 6600 Mobile
IMEI #: [protected].

Please block the sim card and also lock my mobile with the above mentioned IMEI Number.
Regards,

K.Balasubramanian
Alternate contact number : [protected]

DOUBLE PAYMENT OF Bill No - [protected] IN JAN 2009 FOR DEC 2008 BILL
CONSUMER NUMBER [protected] : TELE Number 25816095


Sir,

I have registered my self for payments of my telephone number 25816095 through credit card payment service of Citi Bank, Pune.

My consumer number is [protected].

I had made a payment of Rs 2050/- on 23 Jan 2009 for the payment of Dec 2008 bill number [protected] through my direct debit service through Credit Card of Citi Bank.

But as till 28th Jan 09 the payment was not reflected, I made another payment on 28th Jan 09 by cash in Khadki Post Office fearing that my connection will be disconnected and I was told in case of double payment it will be adjusted in next bill.

I have checked from my Citi Bank and they have confirmed me that a payment by Credit Card for an amount of Rs 2050/- was made by them on 23rd Jan 09 to BSNL Pune but when I received the bill for the month of Jan 2009 in Feb 09 which was generated on 8th Feb 09, I found that the double amount paid by me ( Rs 2050/- twice in Jan 09 ) once through Credit Card debit by Citi Bank and second time in cash by me has not been adjusted.

Kindly after checking your records please confirm me if BSNL has received this double payment or not and if has received it twice then adjust the same against my unpaid payment or else let me know which mode of payment they have received in January 2009 by me i.e by cash or credit card for the bill of Dec 2008 for Bill number [protected]. So that, I can take necessary action to trace the excess amount paid by me at my end.

Thanking you.


Mahesh Bisht
14 Feb 2009

I have been experiencing internet disconnectivity for months now and this problem still persists. Whenever i have lodged a compliant to the SDO the problem is only temporarily solved and internet gets disconnected very often and sometimes even for days.This is a major handicap of BSNL....

I searched the bsnl site where I got to know that there is a new prepaid plan from bsnl that is bsnl student power plan in prepaid in which the local sms are "free".There is a student plan in postpaid but this is diffrent from that this is a prepaid plan as given on the site ...http://www.bsnl.in/service/tariff_excel_pre.htm...Bt when I asked customer care for this they also dont have any information about this plan then how can bsnl provide this info on their site...Is there any plan like this available ..If not then how can they gave such fake info on their site...

Hi, I get Rs. 89218.00. Its a huge amount of bill. and my bill must Rs. 562.00. Because i'm having plan 500C on my telephone. Its having night time unlimited usage of internet from 2-00 AM to 8-00 AM. and 1.5GB allocated in day time as free. and my usage is under 1.5 GB and my call is also under the free unit still i get this bill. what i do now. i submited a letter about it on bsnl.

Withreference to landline number[protected] i have given several oral complaints and written complaints to AOTR. Very bad to get a reply that ddress is correct.
On 29/12/2008 15:59:24, B.VIJAYA(SSA Nodal Officer) Added:
ADDRESS IS UPDATED
Status: Request is Completed
Click here to send a mail for any further clarifications.
On 26/12/2008 17:19:06, B.VIJAYA(SSA Nodal Officer) Added:
FWDED TOTHE CONCERNED FOR N /A/PL.
Status: Pending at Indoor
This is the reply i have got.Will the necessary action be taken atleast now

Sir, Last month BSNL broadband of Agartala, Tripura has changed their format or system as far my knowledge goes. As a result I was unable to check my usage in the last month i.e. the month of January 2009. As a result I exceeded the free bandwidth by a large margin and had to pay around Rs 1000 extra. Now may you help me in any way to get any compensation from the company as they are the ones responsible for the inconvenience.

THE ADOPTER /POWER CABLE CONNECTED TO MY BROADBAND MODEM GOT OUT OF ORDER.BUT, BSNL DID NOT PROVIDE ANY SERVICE/SUPPORT NOR REPLACE THE SAME, AS THEY DO NOT KEEP ANY STOCK OF SPARES.RATHER INTERESTINGLY, THEY ADVISED ME TO PURCHASE A NEW MODEM .NO POINT TO PURCHASE A NEW MODEM AS THE MODEM IS O.K.ULTIMATELY, I HAD TO PUCHASE A NEW ADOPTER & POWER CABLE FROM LOCAL MARKET AFTER LOT OF SEARCH.

Dear BSNL Group,
I am a residence of thakurganj and i am getting improper service from BSNL . Firstly before i had activated a caller tune. My money was cut but till now i did not receive my Caller tune.
Secondly I had purchased a prepaid service of bsnl.My service was till 7th february 2009 i reacharges it on the 9th of a top up of Rs.225 it was a lifetime sim.I got a days validity.Now neither can i call nor can i receive an incoming call. Now when i am going to recharge a value of Rs40 for a months validity the transfer is being unsuccessful.
So that is a very bad facility of Bsnl(Cell One).
Thirdly when i go to call customer care at [protected] it is always busy from the very day i purchased the sim card. Hrdly 1 or 2 times i was successful in calling cusotmer care for the caller tune complain which was also unsuccessful although he noted my name.
I will be thankful if you pay immediate heed to my complain. The sim is registered on my mothers name but i am giving my id for a reply conformation message .Please pay heed
From,
[protected]@yahoo.com