Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am using bsnl prepaid number [protected].I am using TN neo roaming free plan.for the past one week my outgoing call is blocked.even I am having enough balance and validity.Even for booking complaint also my outgoing call is not going.please resolve this issue as soon as possible. With Regards Sathish kumar [protected]

Dear Sir, I am Gobinath and i have surrendered my landline connection[protected] on may 24-2013 but still i did not get the security deposit back.I have already raised public grievances for this issue.(DOTEL/E/2013/05042 and DOTEL/E/2013/22100) Please help me in getting the money back

Dear Sir,

I have recharged INR 38 for sim validation on 28th Aug. 2013.

Also I have recharged INR 561 for 3G internet and INR 20 top up for main balance for my BSNL Odisha circle mobile no. [protected] on 27th Aug. 2013. I have recharged through my Standard Chartered Bank A/C and all recharge made successfully.

So my complain is till today my mobile is showing nil balance and validation expiry date 27 July 2013.

It is my kind request to you, Please renew my sim validation date. Also make the 3G internet balance and main balance in my number [protected]. Please help as soon as possible for which I shall be grateful to you.

Please give the reply soon in my mail ID given below.
[protected]@gmail.com
Mobil no. +91 [protected].
+91 [protected].

Have a nice day.

Regards,
Rashmi Ranjan Mohanty.
Bhubaneswar, Odisha.
29th Aug. 2013.

respected sir my bsnl 3G data card no is[protected] when i am connecting it,its gives me error "Can not get Connected" so what i have to do next also customer care is not pick up the call its always coming line is busy any other no for customer care ??? My contact no is [protected] from Janki Shah

I am Abin jose, Ph: +91 [protected]. I recharged for Rs.177 3G-Combo recharge twice. Recharge was successfull, amount been deducted from my account. But then i got a message saying recharge not successfull, contact customercare. and i tried BSNL 1503 customer care number, tried for morethan 2 hours, didnt get connect. Please either recharge my number, or return my money. ref no: Recharge 1: [protected] Recharge 2: [protected]

I had complained regarding my land line NO 23191822 on[protected] with docket no [protected] complaint closed without any action on[protected]. Again booked a complaint on[protected] with docket no [protected] despite many phone calls the same answer that it is in process,i too has visited and met the DE two times but the problem was not rectified or even attended by the lineman concerned.

I have BSNL Broadband connection at home and not working for past 3 month, though BSNL is charging me without providing any service. I request BSNL to refund all of my 3 month bill, every day I am calling them but no resolution. Also treat this RTI for escalation channel, looks like in bsnl no portal works no person work only corruption works. I worte to there nodal officer but no responce from him/her.

Dear Sir/Madam, BSNL has been charging for Hungama Music on demand & movies on demand. We did not subscribe for this service and we never knew this. Recently I checked my bill and saw that they are charging money as monthly charges. Kindly request you to cancel this service and refund of my money from BSNL. My email id : [protected]@gmail.com

I have made a payment of Rs. 200/- for recharge of my mobile through ICICI bank as per detailed below. the mobile is not yet recharged. Biller Details PREPAID MOBILE RECHARGE EURONET WORLDWIDE INDIA PVT LTD WEST QUADRANT, II FLOOR, ILFS FINANCIAL CTRE, BKC, BANDRA - 400051 Customer Details [protected] Payment Details Payment Id [protected] Amount (Rs) INR 200.00 Date of Payment 23/08/2013 Debit Account [protected] Payment Status Success Payment Remarks 1024

Dear BSNL, I have recharged my BSNL mobile by Rs.98 on 23 August 2013. As per your new scheme it has now become the unified plan which gives customer no capping over speed. But I am facing the capping issue. I am getting just 20KBps speed when i switched my network to 3G UMTS mode. There is no problem of 3G tower on my area as my friend is getting 5 MBps speed in my area on his BSNL Sim and same device. Please check this problem on my mobile number. Thanks a lot.

Sir, I wish to raise a complaint against BSNL UPW who have till date failed to provide the services to me as desired and in breach of that they have gone ahead and billing me on monthly basis for something which hasn't been provided to me till now. I will give a brief about my case: 1. I had applied for seeking Broadband services from BSNL in the month of Jan ' 13. They took 1 month on whatever account to first install the physical equipment at my premises. 2. Once installed, they couldn't ensure the services worked for a single day. I chased up with all concerned for my area i.e. Crossings Republik and no one knew why the services aren't working. 3. Then after regular follow-ups when nothing worked I requested for disconnection of services and refund of all the deposit paid in the month of Apr'13. 4. To surprise nothing happened and no one came to either disconnect the services or to resolve the problem which I was facing. 5. Finally, today I got a bill from BSNL seeking charges for services undelivered. And also showing past outstanding - for which no bills were ever received. I would request you to intervene on this matter so that solution can be derived immediately. Regards, Kshitij Mathur

from Manoranjan Mondal 45D parvati condominium Phase-1 parsudih, Jamshedpur-831002 sub:- Application for unsubscribe "HUNGAMA GAMES ON DEMAND" sir, without my approval "hungama games on demand" service activated in my broadband account and charged my bill. so please immediate unsubscribe this service. my bill details is given below :- phone no :-[protected] account no :[protected] Thanking you, your's faithfully, Manoranjan Mondal.

Though I paid on 21st Aug, the bsnl broadband has not been activated services till now. Every time call the customer service they are telling the services will be activated within one hour but its 3 days till now services not been activated, and also i called[protected] and[protected], nobody is responding every one telling one hour, I am understanding how many hours i need to wait. Again when today i called to[protected], she told strange answer that BSNL servers are not working so they can't know when it will be restored and there was no internet connection in Hyderabad, I got shock and when I asked my friend about it he told his internet is working. Till now i am loyal customer to BSNl all my family uses BSNl product, but with this customer service where nobody answers customer queries and try to escape from problems BSNL loosing its customers Could you please help in this regard, It is very important time for me. It would be great help if you can help me in this regard My phone number :[protected], My transaction ID of payment is: TX[protected] (attached payment receipt) Receipt No.[protected] My internet deactivated from August 21st Thanks Balakrishna Rao

I have been trying to call bsnl customer care service for bsnl mobile (1503) for last few months but never gets connected. After following the ivrs it ask to wait for some time before getting connected to the executive but WE NEVER GET CONNECTED. I have tried to call them many times to Get my caller tune deactivated but my calls are either never picked up or if picked up never answered by the executive , they press different keypad buttons (known from the keypad tune) and then maintain silence. Very disappointed of this service as I am unable to deactivate my bsnl tune service and the format is not available in internet too. Please help....... Thank you Abhilash O

Though I paid on 21st Aug, the bsnl broadband has activated services till now. Every time call the customer service they are telling the services will be activated within one hour but its 3 days till now services not been activated, and also i called[protected] and[protected], nobody is responding every one telling one hour, I am understanding how many hours i need to wait My phone number :[protected], My transaction ID of payment is: TX[protected] My internet not been activated from August 21st Thanks Ravindra

After getting disconnection memo from BSNL I submitted refund claim of security deposit along with all the original copies of documents as was asked for on 10.06.2013, but after more than 2 months no sanction order has yet been received and the BSNL authority raising bill regularly for a similar amount of Rs.149/- which may easily be adjusted from the amount of refund for which I am eligible.

Dear Sir/Madam Before few month i took a connection of BSNL broadband. But from 1st day it was not working properly. i requested to my local telephone exchange or local engineers but i didn't received any satisfactory response from that site. After that i personally met to telephone exchange SDO ( Mr. Verma Noida sec. 24 telephone exchange). But didn't give me any response and react very rudely. he always say "We have lot's of work, we can't resolve your problem right now" . After 2-3 month wait today i went to BSNL office (Sec. 24, Noida) . I requested to BSNL employee please disconnect my broadband connection if it is not working fine and you can't solve this issue. I gave a application to disconnect this service and ask to give me a receiving on that but they didn't provided. They told me please contact to Mr. Verma (SDO, Noida sec. 24) . After 1 hour wait Mr. Verma came, i request to him please give me a receiving on this application, because this is my office time and i am waiting here from last 1 hours. Mr. Verma shouted on me and told me that "I have lot's of work, it is not matter for me you are waiting here from last 1 hr or last day, why you took this connection and why you want to disconnect this now" . We have lot's of work we are not seating here only for your connection. You can go i can't I want to know, how can i disconnect my broadband connection or here is any system who can take some action against these type guy (Mr. Verma).

We got a Wi max connection from BSNL in name of my Wife Manju Mehta who is employee in Govt. sector. Account no. of BSNL wi max is[protected]. We also give the BSNL a request letter on dated 20.07.2013 for 20% discount on bill for Govt. employee along with ID card of employer and Certificate on the prescribed per forma. Now we received a bill of dated 01.08.2013 showing no discount. Myself Sunil Bhalla husband of Manju Mehta to day contacted the SDO and J.E of BSNL Nabha in this regard, but no body heard our complaint. Even on Telephone to day I contacted the Accounts Officer c/o GMTD BSNL, Patiala who's telephone no. is [protected], but my complaint was still not resolved. I have to pay the full bill amounting to Rs. 888/- with no discount. I observed that it was due to BSNL employee's poor service, Please allow 20% discount on our bill dated 01.08.2013 and further bills. Strict action may also be taken against the employees who did not allow us 20% discount. Regards, Sunil Bhalla Mobile:[protected]/5

Sir Myself Jitendra Singar working in Madhya Pradesh Power Transmission Co. Ltd (MPPTCL) . i got bsnl sim from MPPTCL under CUG scheme which i m using from 2008, but yesterday BSNL co. deactivated my sim with no any reason.plz activate my sim as soon as possible . the sim which is deactivated is [protected] and serial no. is[protected]

Dear Sir, We were trying for a new BSNL connection for almost three years now in Zamin Pallavaram Area in Chennai. Whenever we raise the request through different forums like submitting an application in person, or through BSNL official udaan website, it is always rejected saying "NOT FEASIBLE- CABLE TO BE LAID". The reason cited was not true at all since there was cable present in the same house where the tenant move with the old connection. We spoke to some of the BSNL personnel's and shocked to hear that they are no providing any new connections in the area since they do not promote new customers. Their intention seems to be only to retain the old customers, that too without much efforts. He also added that the private vendors for internet broadband, were involved in stopping BSNL to provide new customers since they want to have a major share in every place. So even BSNL officials are asking us "Why don't you try the internet dongles provided by the private vendors"!! This is so ridiculous that a government sector is completely supporting private sector growth due to crooked officials who get bribe for the same. Also I tried repeatedly with different offices surrounding that area and everyone rejected them in round robin saying that "this is a border area where area of control is in dispute with the overlapping offices and also the head officials have too many politics between them". This is really pathetic to cancel the leads with irresponsible replies, but we cannot blame the marketing people since they just reflect their top level management. Could some one please look into this as a matter o[censored]rgency? Thanks in advance, Srinivasan