[Resolved]  BSNL — Recharge Done But Not Received

Address:

Pune, Maharashtra

Hello Sir,

This complaint is regarding recharge done but not received!
I have done recharge of Rs.220 for BSNL Number [protected] on 5th Nov 2012 at around 11.45 am. The number is registered with Mr.Prakash Gadewar's name.It has been noticed that the recharge is not received, so I called upon the customer care of BSNL.
I came to know from Customer Care representative that the recharge is done successfully but the payment won't be made as the validity of Sim card is over. I was told that even the Rs.220 wont be returned to me or returned to Mobile Balance, also told to do recharge of Rs34 to reactivate the Sim.
The most frustrating and misleading part of the call was failure of BSNL to return the Customer's money even after the recharge is done to deactivated SIM. I was totally unaware about the validity of SIM; as the SIM is currently out of Maharashtra and is in roaming area.
It is like adding (money/recharge) something unnecessarily and losing it at the cost of Money. Since Customer care representative claimed that I cannot get my recharge back, this made me feel uncomfortable as my money was lost uselessly. I'm not receiving any value for the payment and just going in vain.
Furthermore, I was told since the card validity had expired on 5th Oct 2012, after completion of 15 grace days which would be 20th OCT, Balance available in SIM would be exhausted/lost.
I am fine with above statement and clause, but not returning Rs220 seems tobe immoral. I request BSNL service provider to add certain exception process, so that customers can get their lost money back by such invalid transaction.
What I am Expecting: BSNL should provide my Rs.220 recharge back after I reactivate the SIM card by recharging it with Rs.34 as I didn't receive it in mobile balance by adopting certain exception policy/process/provision.
Kindly revert for any concern. Please mail to sangram.[protected]@gmail.com for any quick action.
Thanks,
Sangram