[Resolved]  BSNL — plan change

I was using the bsnl broadband connection.home500, , i have given the plan change on[protected] from (home 500 to umlinted 750 )to chennai bsnl customer care to chrompet.while taking the application form.it will change within two days.but i went home .
next month of 18-feb-2009, i had a cal from bsnl office, your usage limited is over.i called to toll free 1500
they had a told ur plan not change, you better ask customer care of bsnl office.

i went there, i asked about the plan change..but no response from A.E (lady) .his relation had a cancellation telephone connection.she do that. she told "i donot know" a simple answer
and u go and meet J.E..
i went there, he sit outside of J.E Room, i ask about plan change, he told, i will change immediately.he told wrote a letter, i had given them.
i cal on the23-feb-2009, it cooly tell, there only next four days, adjust it .
i colect all proof from bsnl office (plan change as wellas J.E letter)

SUB : Brodband plan is not update.

My self JALPABEN NARSINHBHAI PATEL my L. L NO.[protected]

my old brodband plan is 850 COMBO monthaly .10GB usage. from last 12 month
this plan is cuntinue.
BUT 1/02/2011 on word BSNL is change all plan issue new plan 850 COMBO ULD MONTHALY

BUT still BSNL not change plan of my number[protected] .then after may our usage is 17GB the bill come 2400 RS original we have to 850 only Becoz of bsnl not update plane automaticaly or no informatin about u have to change plan manually or automatically .

our old paln deleted in plan syastem but bsnl not update our plan so we have beare extra usage charge .
i am conform to BRODBAND Help line 1504 so the told me it is update automatically .