Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have been a subscriber of BSNL DataOne Broadband for a couple of years. I recently shifted to another location and requested BSNL to transfer their services to the new address. I have been provided with a new landline number (Guwahati 2203566 under their Zoo Road jurisdiction). Ever since this new number was provided to me about a month ago, I have been/am having nightmares in transacting business throught the Internet due to frequent link failure. My complaints to all concerned in BSNL within my area have yeilded no positive results. No one in BSNL seems to know what to do.

If this is the 'broadband' service BSNL boasts of, I would advise new subscribers to look before they leap and take their offer with a pinch of salt.

Hope the higher ups in BSNL are 'listening' and take appropriate action to alleviate the problems of their customers promptly and efficiently.

Utpal Barsaikia
Flat # 404, Prarthana Apartment
Sundarpur
RGB Road (Formerly Zoo Road)
Guwahati-781005
Assam.

respected sir/madam
i am a saral annant prepaid customer.
presently i have free sms balance which was recharged from the RS 23 free sms voucher.
the message validity ends on 18th july!
but during someday when i am sending sms to some kolkata cell phones, RS 1 is being deducted from my main balance, per message.
i complained about this problem several times to the kolkata bsnl customer care centre but no steps have been taken till now!
I hope you would do the needful and solve the problem as latest as possible!
thank you!

Dear Madam/Sir,

My brother-in-law around 2 yrs back applied for a pre-paid SIM card in a BSNL auction ([protected]) in Punjab. He got the number, but the number got registered in his name, as I was not available in my hometown at that time. But we want the number to be in my name, can you please advise on the procedure on how can this be done? I would appreciate your help in this regard. Please contact me on [protected].br...

sir,
my user name is"[protected]@bsnl.in", portal id "raj[protected]" and my land line no. is"[protected]"
I changed my password, last month. But now I forget new password.


so, plz tell me how can i restore my password!



regards,
Rajeev sharma

i got my landline[protected]telephone connection in july 2008, due to the printing mistake my name was changed from hemant kumar mishra to hemani kumar mishra. I filled complaint to bsnl office(bhadewa exchange, lucknow) but they are not taking any action despite written applications...please help me to get the name chnaged...

My tel no[protected] is not working for about 15 days.
Pl rectify the same

BSNL landline is out of order in loco Phone no:[protected] for last 10 days, i tried in customer care but they are not picking the call, please take the action as soon as possible

My mobile no is [protected]. I paid my last bill for Rs. 916.00 through Yuma Enterprise, Nirjuli on 12.06.09. However, the current bill has not reflected the same. Also I would like to inform you that I got the messeage informing payment immediately after payment and my outgoing facility was unlocked on the next day. However, I have lost my mobile on 14.06.09 and therefore I donot have the details of the payment. I have already applied for duplicate SIM on 26.06.2009, and yet to receive the same.

i m using bsnl prepaid sim card
i requested for a callertune several timess and wants to cancel the previous one
but each time the company is sending me msg containing invalid msg or code ...
i had recharged mine simcard yesterday with 100 rupees
now its ony 60 without any use or provide of services from bsnl...
they r charging 2 rupees for each sms and each time msg becomes invalid and the caller tune code is not processing at all...
plzzz help me to fight a big case against this company and serve those other people also who r becoming the victims of this fraud by wining this case...

sir,
My landline phone No. [protected] was disconnected(only outgoing call service was stopped). I paid Bill Rs-1160/- vaid receipt no.[protected] on dt- 22/06/2009. till today my landline phone is not connected.
please conn phone .
Phone no-[protected].
Consumer No[protected].
Bill No- T[protected].
Bill Amt-Rs-1160/-
Bill Pid Rs 1160/- vaid Receipt No-[protected].

Hi, Please let me know the procedure for checking the billing status online through Internet of my BSNL Data Card.

Must reply, ASAP.

Regards,
Subhankar S.

My landline No.[protected] is not working despite my bills being updated. I'll be grateful if you would kindly look into this matter and get my phone working ASAP.
Thank you,
Yours truly,
Ajoy Chakraborty
for Mrs. N. Bhattacharya

Our number[protected] is not working properly. Getting disturbance when a call is received. Some disturbance in the line. Please check

my name is poonam luna. i have a complaint against bsnl.i have landline number 2589984 and broadband service as well. my experince with bsnl has been horrible from last 3 months. after every 3 days of proper working phone is dead which affect the broadband services as well and it takes 4-5 days to olve the grevience. the phone was completely out of order for 22 days in the month of may. it can be checked from my usage records . but i have recieved bill for complete month. kindly adust the required amount in next bill. i hope you will look to the matter to the earliest possible.

Phone is dead since 24th June09. I have made a complin on 198 and doket number is 63024. Also inform to respective area supervisor. But no response even after several folloups. Bills are submiited regulary without any delay.
As no respnose from supervisor end i made a call at DGM udaipur office and also inform them personally. But still phone is not working.
Please let me know what i have to in this case.

I have bought HUAWEI EC325 CDMA data card NIC(USB) CARD in the first week of march 2009. Firstly, browsing speed 1 to 1.5 kbs and downloading speed is same. Manytimes speed comes down to bytes per second.

The ring tone of my telephone no. 2768301 installed in Chiranjeev Vihar Ghaziabad often goes off. As a result persons calling me cannot make contact with me, although they hear the tone but my phone remains silent. Yesterday again the ring tone became silent. Further for making complaint at 198, the number gets discoinnected when I reach the last stage of dialling the number pertaining to the complaint. Yeserday I tried three times but I am not sure whether complaint has been lodged or not. The telephone authoirities are requested to pay attention and firstly get the complaint attended and secondly remove the fault permnanatly. I do not know why it is happening with my phone repeatedly during the recent past.

I have subscribed the BSNL GPRS service by sending sms. It was activated and i got all the settings for MMS, GPRS, WAP. But it rock for 10 min. After that I was unable to connect to internet on my phone and laptop too.

What kind of hellish services are provided by Govt. Division.

Mail System Error - Returned Mail
Since[protected] it is observed that certain e-mails have been bounced back by Post Maste / BSNL stating "The user(s) account is temporarily over quota"with an advice "Please replyto<[protected]@bsnl.co.in>
if you feel this message to be in error".

But whenever the said post master is contacted even through different internets by e-mails for clarifications, the mails bounced back could not be delivered……… Hence it appears that 'Post Master / BSNL' is invisible and no help can be expected from him.

On 1st July'09 position stands same. E-mail addressed to DDGPG bounced back with same remarks on 01.07.09. Surprisingly DDGPG replied to me on the bounced letter on the same day. For better appreciation and study of the issue both the copy of letters in question enclosed at attachment.

Hope BSNL will kindly instruct if any further action is required to be taken / complied by me. Necessary guide lines if any for sending e-mails may kindly be sent.

Chinmay Kar[protected]

Sir,
I live in our own house. The ownership technically is in the name of my daughter-in.-law who is abroad
at present and likely to be away for some more months. We have costructed anothere floor and want a separate Service Connection to that floor. When I tried to apply for the new connection, I was told that the application must be signed by the OWNER herself and I, her father-in-law and occupant of the house for the past ten years, can not sign on her behalf 'for' her. Is there such strict Rule that only the owner can apply, with her own signature, for a new connection to a new floor?
Yours faithfully,
m.v.subbarao