Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am using LG OPTIMUS P500 Handset with bsnl postpaid card..my plan is krushi (farmer) plan..I have 2 major problem ..which is..

1. BSNL is not providing me GPRS Settings for my handset..actually they don't have any settings for my handset ..the setting is not available in bsnl..for that reason I am not able to access internet on my mobile..

2.My STD facility is barred ..they don't allow me to call on STD numbers..

3. The customer care service is pathetic ..firstly they don't pick the call..and if they pick they don't listen at all..I don't know what they are providing..

4.I have given complaint about my GPRS Setting ..on 3rd march the docket no.is 4820937 they didn't resolve yet..today's 13..

please give me solution...

I am pradeep kumar , My sim has been blocked . please activate my sim , sim No. [protected] ,
Pin No.[protected] .
My full Address :- pradeep kumar vishwakarma
Village :- kataran Post Rajpur (Aamghat)
Dist. :- Mirzapur
pin code :- 231001


I , therefore , request you that please activate soon .

Regard
pradeep kumar

sir,
Almost 15 days passed, no action from you. My broad band tel No:[protected] which was transferred from the bangalore north.i,e Malleswaram with great difficulty by paying all kinds of tariff. Now this wrong billing made me so frustration and exposed the communication gaps in BSNL. I shoul have got the bill for amount Rs.660/- instead got Rs.3870/-.
kindly enquiry may please be conducted to see that where this kind of communication gaps occuring and accordingly take stern actions against the irresponsible staff who blindly make this kind of billing.
CS Manohar Rao

Dear sir,

my name is santhosh babu. we are using BSNL Landline phone. from the last 4 months. our phone is not working. bill is coming from every month. several times we raised complaint for this. but there is no response from their side. and even from online also i registred the complaint 3 times in a two months period
(reff nos: "APR/CO/2011/643" , "[protected]", "[protected]"). Still our phone is not working. they are not providing any kind of services and support.

So, i requested u to please forward this issue.

and my details are

S.Dora Babu,
Phone no:[protected], East Godavari, Kakinada, Andhar Pradesh.


Thank you,
with regards
Santhosh Babu
[protected]
[protected]

I've purchaged a SIM (clled BSNL Family Pack SIM No.[protected]) on 27th Nov 2010 from BSNL, CTO Buildg, Sector - 2, Bokaro Steel City - 827001. But, very important code said PUK Code have not provided by the service provider causes a lot of problems is being facing due to that.

(P Prasad)
3/C, 0074
Bokaro Steel City - 827003

i have changed my bsnl 2G to 3G but yet, it is giving me the speed of 2G.I have changed my settings according to customer care but it is not working.So What should i do??

Sir,
We have your customer from last 10 years. From last 3 to 4 monthe we have facing many problems from your services. Our telephone is dead from last 3 months we complained many times but no solution from your side i pay money to you, i[censored] will not solve the problem then tell me we disconnect our land line no.,My Landline no.[protected],

Regards
Ramrik Singh
Mob.- [protected]

I have a landline connection with BSNL, AFS Yelahanka, Bangalore[protected]. The landline is not working since 2nd February 2011, it has been more than a month now. I have tried various options placing complaint with the BSNL office to get the issue rectified, made a complaint on[protected]with complaint number 2167 dated 3rd of February 2011) for more than 10 times with not a productive response. I have contacted Junior Engineer (Mr Prakash [protected]), then contacted Lineman (Mr Srinivas [protected]), then another lineman (Mr. Jagadish [protected]), then the connection incharge (Mr.Bhat[protected], then Cable incharge (Mr. Zainullah [protected]), further Assistant Engineer (Mr. Harish [protected]) and more to follow.... the list is huge. I understand that it is not ethical to publish their numbers here, but the response from them were not at all good; there is no option left with me other than this complaint forum.
This is not the first time, this has happened earlier also and many times for more than 15 days. There is a waiver of rental if the landline is disconnected for more than 15 days. But the bill every time is generated with the rental charges and I'm paying the the bill each and every time. We have logged several complaints on this issue on the following dates, but everytime the JTO assures that the waiver will be adjusted in the next months bill, which has never happened:
On 27th may 2008
On 26th dec 2008
On 26th feb 2009
On 26th June 2009
and then now

I have served this country for more than 35 years and was a part of Border Security Force (BSF), now retired with a president's police medal for my service. But, nothing is useful in this case.

If this complaint forum is really worth, then this would be my last and final option.
This is humble request to concerned authorities to take this forward and offer some help in getting my landline fixed.

Hoping against the Hope!!

Thanks and regards,
S M Mubarak

Hi there, My name is PRASHANT KUMAR from LUCKNOW. I just come into BSNL through MNP from Bharti Airtel.. My MBL is [protected].. i got my UPC (AE794226) from Airtel on 27th Feb 2011. so i applied for BSNL @ their CSC.. They were giving 100. Rs. Talktime and 5gb Gprs facility for new port-in customers.. i got my Operator changed on 5-MAR-2011 @ 10:00 pm.. but now they haven't given me my 100rs. talktime & 5gb data.. i called to CC and was Roaming to their CSC from 5 days.. but nothing happened.. They Sent me to their Lucknow FRS officer (S.N. Pandey). they said that i need to take FRC of rs. 60 for Getting the facility of 100rs. TT & 5gb Data.. I bought the FRC.. but nothing Happend !!! They said to me to Confirm from CSC.. i asked to CSC and they said that the MNP Scheme has Expired on 2-Mar-2011. Thats the Shame..
the website still tells that the MNP is there... and there is also a Banner @ their CSC written --- " Offer for mnp port-in Customer"
and also they are Charging me 90paise/min for calling !!!!
what to Do ???? Please Help me....

sir i m bsnl user from 5 years . sir mai village hyderabad se bilong karta hu. yaha per karib 3 saal pehle village hyderabad me bsnl tower lagaya gaya tha . parantu pichle 1 saalo se tower properly work nahi kar raha hai aur mahino tak tower oil chori aur caretaker ki lapervahiyo ke karad tower hamesa band rehta hai aur es vajah se sare gramvasion aur durdaraj ke ke logo ko signal na milne ke vajah se problem hoti hai. es visay me humne bahut baar basti complain kiya lekin ya to vo phone nahi receive karte ya vo bahana bana dete hai. atah apse nivedan hai ki es samyasya ka samadhaan jald se jald kare .

Sir/Madam,
I have complaint a many times to BSNL authorities regarding my problem i.e the Broadband connection keeps on redialing again and again every 1-2 minutes. I am fed up of this and also complained for it many times. This month i have complained 3 times and the action is NIL !!!!!! I have 500C+ plan for Broadband and I am using there services for past 2 years ! But now Because of this I am Fed Up !

Please Please consider upon my request and take the necessary action.

BSNL Broadband not working since last 6 days.(from 05.03.2011). Complaint lodged to BSNL customer care-198 and get Docket No.[protected]. but without attending problem next days SMS comes that Docket No. Closed.Call 1500. But unfortunately most of the time 1500 not responding/not recieving/engaged. Then Further Complaint lodged to BSNL customer care-198 and get Docket No.[protected](Date 09.03.2011) and again without attending problem next days SMS comes that Docket No. Closed(11.03.2011).Please Call 1500. But fortunately complaint loged to 1500 on 10.03.2011, but still problem as it is not attended.

my mobile Number is [protected].(BSNL PREPAID).I am getting unwanted sms messages such as jokes, munna jokes,download ring tones music etc. which is disturbing me and irritating me. Being a working woman , I am very busy at home and Office.Please stop this unwanted messages sending to my mobile , mostly from +5888 , causing loss of money from my mobile a/c..... Kindly take immediate action in this regard. I have tried many times to contact Bsnl Costermer care complaints cell, but nil response.
selen v peter

Please cancel my Subcription in bsnl games on demand
user name: davidsanjay

Dear Sir,

My Broadband connection is not working.

After several follow-ups with local BSNL office no result.
Even no one lift phone during office hours to lodge complaint.

I am really suffering.
Even my landline connection sometimes go down & becomes noisy.
Lodge compleint through 198. But complaint ticket gets cleared without resolving the problem.


Please look into the matter & help to resolve.

Thanks & regards
Soumendra Banerjee

I had requested for Mobile Number Portability from BSNL to IDEA. All relevent documents was submitted by me to IDEA, then to BSNL, here at Bangalore in the first week of Feb 2011.
On 8 Feb, CELLONE customer care, requested on tele, reasons, which I had given them. Please peruse my CELLONE Bills for the past year, you will find that the Usage charges is just around Rs. 5 or less, whereas The Fixed Monthly Charges is Rs. 325. Useage due to poor network availability, call drop, voice cutting up etc.
CELLONE (+55500) sent me a SMS on 10 Feb 11, that " You Have been successfully unsubscribed". Cellone has NOT communicated this to IDEA and have not taken me off the network. Due to which a NEW BILL No.[protected] dtd. 05/03/2011 has sent to me.
My request is please :
(a) Cancel this bill not a vaild justified bill, hence will not be paid, infact a sum of Rs. 325/= , which are the Fixed Monthly charges for Feb 2011, must be REFUNDED.
(b) Mobile Number Portability[protected] from BSNL to IDEA must be made immediately.

Regards
Lt. Col. V. A. Joseph
[protected]
col.[protected]@gmail.com

sir,
my postal address is wrongly printed in my telephone bill so i can't get my telephone bill.Every month i have to take out the duplicate bill from internet.Pls change the address in my telephone bill. It is '2'Kundan bye lane instead of 'Z' kundan bye lane.It also creates a problem as a proof of address. pls change the strret number in my bill as soon as possible.my number is 26457296 and consumer id is[protected].
Gopal damani

Dear Sir,

The Mobile Service Provider 59595 activated some service as free trial on my mobile. Later on they subscribed it without my permission. Since last few months 59595renew it without permission and charge money from balance. It looks as the company is adopting illegel ways to earn more profits.Please Deactivate services of 59595 and refund money. Also ACTIVATE DO NOT DISTURB SERVISE to get rid o[censored]nwanted SMSs.

My Number: [protected]
Suleman Kerketta

Hi,

My landline connection is very old and at that time there was no concept o[censored]ID so I was not allotted one. Later when i was trying to register my telephoen number online, i was facing the issue with UID as my bill does not reflect UID in it. On enquiring with the exchange also it was of no use.

So in case if you can let me know my Unique ID for my BSNL connection then it would be really helpful.
Connection Details:
Landline Number:[protected]
Consumer name: JANKI PARKASH CHAHDA
Address: D 70, Sector 36 Noida
Email: [protected]@gmail.com.

Many thanks

I'm vikas with mobile no [protected] i gave a complaint regarding balance of 80 rs from my account on 7 march 2011and 40 rs. on 8 march 2011.
I'm customer for BSNL from last 5 years.
I called customer care but they couldn't tell me about my balance reduction.
Please solve my problem.