Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear sir,
My telephone no. is[protected] is dead for 3 weeks. Am doing regular complaine for sharda nagar exchange i lodged the complaine on 198 and was alloted complaine no. is w6932. i had also told this to my sharda nagar incharge Mr. Gupta ji..please solve my problem....do something!!!!

Shiv lal
1/97 Ruchi Khand - 2 Sharda Nagar Lucknow..

Sir,
My land line no is[protected] and despite all kind of efferts am unable to obtain my unique ID for online payment of my bills/
Raj

Excess Billing (Broadband)...

Dear Sir,
BSNL is the providing worst of the worst services. Telephone line remains mostly noisy. Broadband speed is not at up to what is being promised. BSNL officials say it is 250 kbps & divide it by 8 will be the speed a consumer will get. What is it.
BSNL office at Muzaffarnagar New Mandi is responsible to resolve Internet related problems & Shiv Chawk office is responsible to resolve Telephone connection related problems but all the employees working over there are not aware of their duty & services. Each & every time when we go to them or call him they always used to say 'this is not our duty & point to another person or provide another telephone no' and so on the chain is going on...We are just regret having this BSNL broadband connection. Every next day we get the problem, line also remains so noisy, telephone bills are not delivered timely even when we go to office to get the bill officials told us 'bills are not yet created they are generated from delhi'. Even all your BSNL websites are also designed in vain. We can't see our telephone bills or internet bills or usage neither for last day nor even for the last month. Why BSNL is running is just a mystery? Nobody is here to resolve these day-to-day problems. Even BSNL employees always deny to providing the copy of the current running BSNL Broadband plans. So how would we suppose to know about the plans even if they also don't know any better about the broadband plans...I am just regretting why I have purchased BSNL Broadband.....If anyone in BSNL higher authorities can look into the matter please help me out. My connection is very old and I am using BSNL telephone and broadband connection also for a long.

I have not subscibed for the cricket news. But msg come that ur last call cost is Rs. 30 before 20 days. but again yesterday msg come from 56505015 that thank u for continuing monthly cricket. How it happens. I don't want this news.Plz unsubscibe it immediately. And why automatically it happens. Already i lost Rs. 45. U have no phone num for complain also. So unsubscribe that quickly. When i will got the msg for unsubsciption? The tollfree num that u have that only telling not listening. why this happend. So do it quickly.

sir/mam,
I have lost my sim somewhere so please block my sim atonce to prevent from the fraud.my cell no. is -[protected].

My Pre-paid Mobile No.[protected].

I have recharged for Rs.55/- before one week.(i.e.on Dtd.25.02.2011)

Immediately after recharged my balance surprisely gose to negative due to some technical problems of BSNL.

During one week Soo many complaint done to BSNL Customer Care No.24365, but there is no positive results & till i am not able to use my recharged balance.

You are requested to do the needfull as early as possible.

Thanking You,

Best Regards,
Dimple Ketan Shah.
Ahmedabad, Gujarat.

My main balance from My Mobile Number-[protected] is deducting every week by renuing unwanted love trips
to girls.I repeatly requested the Custoremer care No-1503 waiting online for 20 to 25 minutes.I requested to keep my number under DND and sent SMS to 1909. But the message status is showing as pending.I finally deceided to shift to some other services i.e airtel or vodafone so that we can lodge complient by EMail.

Hi,

My name is Papan Das, and I am from Champashree Anchal, Siliguri... My Land Line Number is[protected]. After, continues complaining, and numerous amount of messages left for the server, its still hard for me to recognize what the other person is talk over my Landline Phone, Moreover, my Broadband Connection is never stable, specially during Day Time. Its like, for last two month, it became a daily rotten for use now.

Kindly, someone assist me, where to go, and what can I do to get the service man. So that, I can talk/hear through my landline clearly, as well as using a Healthy Broadband Connection.

Thank you
Papan Das
[protected]

The General Manager
BSNL
Tiruvalla

Phone No.[protected] Complaint No. F 715 dated 24/2/2011

Dear Sir,

This is regarding the telephone NO.[protected] which is not working for the past 7 days and refer our complaint No. F-715 dated 24th February 2011 . We regret to inform you in spite of repeated visits to the local exchange at Ayroor , no action has taken so far to rectifcy the defect.

We would request you to kindly look into the matter urgently and instruct the concerned to do the needful at the earliest .

Please acknowledge receipt.

Varghese George
Pekkavumkal House
P O Aryoor NOrth
Pathanamthitta Dist
Kerala - 689612

DEAR SIR, I WOULD LIKE TO SUBMIT THAT I APPLIED FOR BSNL LANDLINE AND BROADBAND CONNECTION ON 26.01.2011. THE TELEPHONE EXCHANGE IS AT JHOTWARA JAIPUR. MY LEAD ID IS RJJAI [protected], ORDER No. IS [protected] AND DEPOSITED Rs. 500/- AS SECURITY AND Rs. 500/ AS AN ADVANCE CHARGE FOR BROADBAND BILL. THE CONNECTION COULD NOT BE ACCOMPLISHED BY BSNL TILL DATE.
KINDLY LOOK INTO THE MATTER.
DINESH KUMAR GOTHWAL, 36 BHOMIYA NAGAR I KALWAR ROAD, JHOTWARA, JAIPUR
MOBILE No. [protected]

BSNL Cellular service is becoming worst day by day. If you call a number the number is conected, however, the call drops after 15 to 20 seconds and you are charged accoring to tariff. Similarly many times if you call a party you can hear parties voice but the party does not hear your voice. In that case you have to hang up, however, you are charged according to tariff.Some times it is vice versa. Especially in the evening time if you call any mobile or land line number from your mobile, the phone is not connected, even after nos.of efforts, You will get a message "Network Busy" on your monitor screen. If you call BSNL Help Line on 1503 for regisration of your complaint, you have to hear the IVRS tape for more than 30 to 40 minutes, no body attends to you and the call drops there after without any result. Most Funny thing is after hearing the IVRS tape for 5 minutes the tape says "if you want to use our call back service, please cut your call, our customer care Executive will call you after some time". If you cut the call made to 1503 by believing the announcement the Customer Care Executive of BSNL never calls you back.If you wants to register your complaint you have to call 1503 and wait for 30 minutes to 45 minutes by ignoring the IVRS announcement about Call Back Service, till the Help Desk person attends to you.

Dear Sir,
I am an EVDO Broad Band User from June 2010. It was working fine (though very slow as compared to claimed 2.4 MBPS speed). I moved to Chennai in 19/01/2010. BSNL was giving huge advertisements about all India roaming and free usage of EVDOs in all cities. But my EVDO stopped working in Chennai. It was not connecting and a message was given " the remote computer did not respond" and the singal was becoming a "X". I contactced BSNL World Kasba (from where I purchased the EVDO) for rectifying the same. They gave me mobile no of an technician named Shyamal Pandit, he was not able to rectify the same. Then he said that it would not in Chennai. But the same problem happened in Lucknow where I moved now. Then I contacted again Shyamal, he said that I need to contact him personally (BSNL World Bhowanipore) with my laptop. I visited the same on 15/02/2010 in Kolkata. The device again start working in Kolkata. BSNL World Bhowanipore said I have to Write a compliant to AGM Sales, HQ, BSNL Kolkata for the same. I send it along with xerox of last bill paid (Jan 2011 for the month of Dec 2010). Today they called me and said that technology has chnaged so I need to insert one RU IM card in my device to activate 1X technology which will work in Lucknow. For that I have to visit Kolkata again to collect this card personally. Now I contacted BSNL Kasba for termination of the connection, still they are saying I have to visit nearest BSNL office (BSNL Office Mandavilla Garden, 82 Ballygunje Place, Kolkata 700019) for the same. Also they are saying I have to pay all bills till the date of termination of the service though I am not able to use the same for last two months and onwards. My EVDO No is [protected]. I will come to Kolkata on October, so they are saying I have to pay bills Rs 717/- per month for next 8 months though I am not using the service at all (I am not able to use the service for technology change,without my fault). Kindly do the needful for terminating the service.

My EVDO No is [protected].

Thanks & Regards,
Amit Roy

I tried to contact customer care but i had ot wait for 15 mints or more but unable to connect to the executive and always my call on wait.
Kindly make applicable "DO NOt Disturb" service on my mobile, i do not wish to receiver any offer/information/recreation topics from BSNL
Thanks
Ganesh Prasad Vishwakarma
[protected]

I am in outside of WB, my mother at home, she don't use BSNL land line from Oct'2009, Handset is totally detached from the connection, several time she inform BSNL people to disconnect the line, they always tell that we do that, she is not in a position to go to office and give a written as because she is suffering from cancer. Still BSNL send a Rs. 275 bill on a monthly basis, I can assure all that we don't use our land line. It's become a pain for me day by day. How that possible that they send the bill instead of disconnect the line. Although they write on the bill that if you don't pay the bill we will disconnect the line. So it's my heartiest request to BSNL please disconnect my land line.

Palas Gupta
[protected]
palash.[protected]@gmail.com

I AM G.CHANDRAMOULI,RESIDING AT 325/34 RICH FIELDS, SF-3.,PARSN SESH NESTLE CAMPUS,COIMBATORE -36.
MY LANDLINE PHONE NO:2324625.
GAME WAS ACTIVATED WITHOUT MY CONCENT.
I HAVE INFORMED TO NEARBY TELEPHONE EXCHANGE -RAMANATHAPURAM.(COIMBATORE).
TILL NOW IT WAS NOT DEACTIVATED.
THIS IS VERY MUCH IRRESPONSIBLE ON BSNL PART.
THANKS,
G.CHANDRAMOULI

Sir,
My(Eapen Mathai) BSNL landline is not working for more than three days. I have called the BSNL exchange that is Kunnamthanam, Kerala exchange but they give some ecuses saying we will come today. for more than three days I have been waiting. I have also registered the compalaint at BSNL customer care and they gave me docket number and the number is[protected]. I have been tracking this number but the staus says "Registered". Sir, please do the needful so that the BSNL landline starts working normally.

Customer name ; Eapen Mathai
BSNL Landline number :[protected]
Address:
Eapen mathai
Erattakulangara House
Kunnamthanam P.O
Pamala, Tiruvalla
Kerala
India

Pin Code; 689581

Sir,

I have made a recharged my mobile from BSNL online recharge site for the 3G Data recharged for 275/- to get 250 mb worth of internet browsing on my 3G mobile connection. the mobile number is [protected]. the recharge was success full and the mount is debited from my bank account. I have also received the confirmation message stating the recharge was success full for the amount 275/- with the Ref No: [protected] on 28 Feb 2011.

Unfortunately my BSNL mobile is not activated for the data connection and I was still being charged for connecting to the internet. I have tried to contact BSNL call center, after waiting for 1 hr the call center representative has stated that the plane is deactivated and so that the internet plan will not get active. When I stated for the refund, I got in reply that is not possible . on insisting on refund I was transferred to the senior executive and placed on hold for another half an hour and the call get disconnected. I have repeatedly trying this for couple of time but unable to get any response.

If the 3G Data Plan for 275 is not active as on date 28 Feb 2011, in that case it should have been removed from the on BSNL ONLINE RECHARGE site. In the site there is no option for manually entering the amount for 3G Data Plan Recharge’s and I have selected from the dropdown provided. I have been using this 275/- plan for BROAD BAND Data Access for couple of time in the recent months.

I have also attached the image of the transaction completed screen from BSNL recharge site

The recharge information is like this.

Transaction ID: TXE[protected]
Mobile Number: [protected]
Amount(Rs): 275/-
Transaction Date: 2/28/2011 10:19:27PM
Receipt No: [protected]
Status of Transaction: Successful

Can u please help me with this…..

My Phone Number is : [protected]
Email : prasad.[protected]@gmail.com

frm last 3 days BSNL is charging me the subscription charges for value added services. i am getting msg "dear subsriber, thank you for using the services"..i have not activated any extra service. i am getting msgs from 52906101, 52906151, 55678104, 55678103. total 45 rs cut frm my balance. my cell no is [protected]... can any one suggest how to get back this amount. no one is responding on customer care.

I am a BSNL Madhya Pradesh 3G prepaid user, mobile number - [protected]. i had subscribed to the promotional offer for 3G unlimited internet for 6 months by recharging with Rs 4200 on January 25 2011. Now i am currently in Dhanbad, Jharkhand on a tour and will be staying here for a month. Ever since I moved here on 254th of February, the internet has stopped working. I have enough credit balance in my account. I can make and receive calls as well. I have checked my settings and found out that they are correct. I have even switched between UMTS and GSM modes as well. The internet does not seem to be working anyway. I have talked to the customer care service both in Jharkhand and Madhya Pradesh and even visited a local BSNL Office but I have got no way out. They say that it is a network problem and will be sorted out. i feel like cheated. Every month i am paying Rs 700 but getting nothing in return. It’s been several days now, and the problem seem to persist. Please help.