Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I tried to contact customer care but i had ot wait for 15 mints or more but unable to connect to the executive and always my call on wait.
Kindly make applicable "DO NOt Disturb" service on my mobile, i do not wish to receiver any offer/information/recreation topics from BSNL
Thanks
Ganesh Prasad Vishwakarma
[protected]

I am in outside of WB, my mother at home, she don't use BSNL land line from Oct'2009, Handset is totally detached from the connection, several time she inform BSNL people to disconnect the line, they always tell that we do that, she is not in a position to go to office and give a written as because she is suffering from cancer. Still BSNL send a Rs. 275 bill on a monthly basis, I can assure all that we don't use our land line. It's become a pain for me day by day. How that possible that they send the bill instead of disconnect the line. Although they write on the bill that if you don't pay the bill we will disconnect the line. So it's my heartiest request to BSNL please disconnect my land line.

Palas Gupta
[protected]
palash.[protected]@gmail.com

I AM G.CHANDRAMOULI,RESIDING AT 325/34 RICH FIELDS, SF-3.,PARSN SESH NESTLE CAMPUS,COIMBATORE -36.
MY LANDLINE PHONE NO:2324625.
GAME WAS ACTIVATED WITHOUT MY CONCENT.
I HAVE INFORMED TO NEARBY TELEPHONE EXCHANGE -RAMANATHAPURAM.(COIMBATORE).
TILL NOW IT WAS NOT DEACTIVATED.
THIS IS VERY MUCH IRRESPONSIBLE ON BSNL PART.
THANKS,
G.CHANDRAMOULI

Sir,
My(Eapen Mathai) BSNL landline is not working for more than three days. I have called the BSNL exchange that is Kunnamthanam, Kerala exchange but they give some ecuses saying we will come today. for more than three days I have been waiting. I have also registered the compalaint at BSNL customer care and they gave me docket number and the number is[protected]. I have been tracking this number but the staus says "Registered". Sir, please do the needful so that the BSNL landline starts working normally.

Customer name ; Eapen Mathai
BSNL Landline number :[protected]
Address:
Eapen mathai
Erattakulangara House
Kunnamthanam P.O
Pamala, Tiruvalla
Kerala
India

Pin Code; 689581

Sir,

I have made a recharged my mobile from BSNL online recharge site for the 3G Data recharged for 275/- to get 250 mb worth of internet browsing on my 3G mobile connection. the mobile number is [protected]. the recharge was success full and the mount is debited from my bank account. I have also received the confirmation message stating the recharge was success full for the amount 275/- with the Ref No: [protected] on 28 Feb 2011.

Unfortunately my BSNL mobile is not activated for the data connection and I was still being charged for connecting to the internet. I have tried to contact BSNL call center, after waiting for 1 hr the call center representative has stated that the plane is deactivated and so that the internet plan will not get active. When I stated for the refund, I got in reply that is not possible . on insisting on refund I was transferred to the senior executive and placed on hold for another half an hour and the call get disconnected. I have repeatedly trying this for couple of time but unable to get any response.

If the 3G Data Plan for 275 is not active as on date 28 Feb 2011, in that case it should have been removed from the on BSNL ONLINE RECHARGE site. In the site there is no option for manually entering the amount for 3G Data Plan Recharge’s and I have selected from the dropdown provided. I have been using this 275/- plan for BROAD BAND Data Access for couple of time in the recent months.

I have also attached the image of the transaction completed screen from BSNL recharge site

The recharge information is like this.

Transaction ID: TXE[protected]
Mobile Number: [protected]
Amount(Rs): 275/-
Transaction Date: 2/28/2011 10:19:27PM
Receipt No: [protected]
Status of Transaction: Successful

Can u please help me with this…..

My Phone Number is : [protected]
Email : prasad.[protected]@gmail.com

frm last 3 days BSNL is charging me the subscription charges for value added services. i am getting msg "dear subsriber, thank you for using the services"..i have not activated any extra service. i am getting msgs from 52906101, 52906151, 55678104, 55678103. total 45 rs cut frm my balance. my cell no is [protected]... can any one suggest how to get back this amount. no one is responding on customer care.

I am a BSNL Madhya Pradesh 3G prepaid user, mobile number - [protected]. i had subscribed to the promotional offer for 3G unlimited internet for 6 months by recharging with Rs 4200 on January 25 2011. Now i am currently in Dhanbad, Jharkhand on a tour and will be staying here for a month. Ever since I moved here on 254th of February, the internet has stopped working. I have enough credit balance in my account. I can make and receive calls as well. I have checked my settings and found out that they are correct. I have even switched between UMTS and GSM modes as well. The internet does not seem to be working anyway. I have talked to the customer care service both in Jharkhand and Madhya Pradesh and even visited a local BSNL Office but I have got no way out. They say that it is a network problem and will be sorted out. i feel like cheated. Every month i am paying Rs 700 but getting nothing in return. It’s been several days now, and the problem seem to persist. Please help.

My phone number[protected]. Few days back bsnl.indiagames.com has been installed through Pammal Exchange. Now I am not interested to continue this service at free for 30days after that service chrgs are chargable. More over I am outof station for two months. Hence deactivate this india games once for all and confirm by return mail. My mail id is: [protected]@yahoo.com

Hi Team,

Please uninstall GOD software from my system. I was told that this software is free of cost and immediately after 15 days, they have started to charge Rs. 200 in my Telephone bill. I would like to cancel this facility immediately as i have not even used this software once as i do not have time for this. Please do the needful and do it asap.

Phone No.[protected]
Name: Naresh Sankara Gupta

Thanks,
Naresh.

Respected sir,
I am subscriber of bsnl landline phone (no-[protected]) from last 10 tears,also subscriber of broadband internet connection from last 2 years.
From last six months road construction work is going on in the area where i am living at guruchintan co op hsg society b-102,opp adarsha vidya mandir school at post-Kulgaon-Badlapur(east) dist -thane-421503.
I request many times in writting and by e-mail to restart the services to the corrosponding higher authorities at badlapur telephone main exchange at midc area but all in vain.They every time tells that when road work will complete we will restart your connection of telephone.In my area almost 200 landline & broadband connections are off from last 6 months .Its looking like a political battle between BSNL & Munciplal corporation at Badlspur in which common customers like us are suffering most as i have switch over to reliance broadband by paying almost triple charges than Bsnl per month.
I dont know that in such competitive days how BSNL can afford loss of such huge revenue from last 6 months & if yes who is responsible for that ?
I hope that you will help me in this matter & also help us to restart bsnl services in our area.
Regards,
rv kulkarni

my mob.no. [protected]. i am very sad for unwanted sms please stop the unwanted sms/message start DND service

Broad band usages portal selfcare.wdc.bsnl.co.in is not working at all. I cant see broad band usages since this new portal is launched by bsnl.
The previous portal data.bsnl.in was very useful and user friendly. Why bsnl has changed this portal.
Now how one can see broad bad usages ?
BSNL should swich over to original portal data.bsnl.in immediately.

i am holding 3g connection from bsnl 3g services and got recharged done for Rs1100.00 on 01march2011, for one year validity. but validity not extended. my out going is blocked even after paying the money. what is use of bsnl services with so much publicity.
mauryan r.l. my mob no. [protected]

I was having a phone no.[protected]. In May 2010 this no. was closed and I
had applied for refund in May 2010 itself. After 2-3 months I received a bill in which some amount was debited in my account as 'interest' ( Actually
this amount was to be credited in my account). I went to Vidyadhar Nagar
Exchange and discussed the same with Accounts Officer. I have given an
application for correction of...

My land line before 4 month out of . I will complaint 3 & 4 times many month but no service good. my connection broad band and landlines.

Complaint number 1

SR #: [protected]
Service Id *:[protected]
First Name: ARIFE J
Last Name: -
Status: Closed
Customer Id: [protected]
Billing Account: ARIFE J
SSA: PUDUKKOTTAI
Circle: TN
Invoice Number:

Complaint Type *: Technical
Complaint Sub Type *: Completely Out Of Order
Summary: Whire fault 07.12.2010
Description: Whire cut Broad Band & Phone Dead at 07.12.2010 to now todays.
Complaint number 2
SR #: [protected]
Service Id *:[protected]
First Name: ARIFE J
Last Name: -
Status: Closed
Customer Id: [protected]
Billing Account: ARIFE J
SSA: PUDUKKOTTAI
Circle: TN
Invoice Number:
Complaint Type *: Technical
Complaint Sub Type *: Cable Fault
Summary: One month
Description: whire fault i wile complaint many more time but not reshponsible. one month before fault! i conect whire but not good

Please help me

i have 3g bsnl user but3g speed is very slow and signal is very weak. i request increase the area of bsnl 3g range minmum 10 km.

Iam a bsnl subsciber with mobile no [protected] since 5 years.I have been hammered by bsnl in the past for chat messenger and now again.. I have unsubscribed this chat messenger four times with 2inr getting deducted each time since the last four months with a total deduction of almost 100 inr and still it doesnt get unsubscribed.
Please unsubscribe me from all offers I have.
Thank you.

respected sir ,
my name is davinder singh resident of nurmahal distt jalandhar ,we have four landline number of bsnl as[protected],243100,248124,248024.after lodge so many complints to sdo shiv kumar for out of order of these numbers more than three months .nobody come to solve my problem ,after that i decided to disconnect all my landline phones.i send request letter and telephone sets to sdo shiv kumar for disconnect all my phone.but he didnot respond me .after onwards bsnl send every month bill to me unless i never use their services.so please help me for solve my problem and disconnect all these number as soon as.thanks

i have bsnl prepaid number. my mobile no. are [protected]. i activate of crbt by sms BT 113184(song code) . but these crbt is no activate during 04 days and my charges have been deducted . pls nessarry action

To,
The General Manager Telecom,
BSNL-GKP Dt.[protected]
Sub:-Disconnection of landline phone

R/ Sir,
I am your regular consumer of landline phone no. 2507773 at my residence address G-3 / 72, Railvihar Phase I, Rapti Nagar Phase IV, Chargawan, Gorakhpur 273003 since 1997. After seeing the ads of BSNL BROADBAND connections I also opted for the said broadband connection in 2008. For one year I didn’t have any problems and everything was running smoothly. But from January 2009 problems regarding internet connectivity started . After complaining at Raptinagar Telephone Exchange, people used to come and got it repaired on same or on next day. But from March 2010 the things got W-O-R-S-T. My modem gets switched off automatically after 15 minutes of switching it on and then gets on after 3 minutes and this drama continues at a regular interval of 5 minutes. After complaining it to SDE/Phones at Rapti Nagar exchange sometimes they asked for the modem checkup, sometimes they said the line is faulty and the lineman will go and repair it. Then the lineman used to come after repeated chase after 4 to 5 days after getting some tips. The same problem arised after 6 to 7 days and again the same chain of regular chase. Moreover when bills are not been send by the concerned I regularly used to deposit a LUMSUM amount of Rs 1000/-, hence there is no question of non payment (which has also been confirmed by the billing units)

Sir, now I feel that I have done a greatest mistake in my life by opting the BSNL broadband services which really stands for BHOOL – SE – NA- LENA and BHAI SAHAB- NAHI- LAGEGA now I am bound to say that your field staffs are making this stuff a truth. It is now requested to kindly CANCEL my connections of both the landline and internet and refund my deposit amount so that I may opt for any private broadband connection like many of my friends have done in my nearby locality. It is also requested not to WASTE the Govt. funds by such type of advertisements when you are NOT ABLE TO give a minimum facility to the consumers.

Thanks a lot.
Yours faithfully
(P. SEN GUPTA)
SENIOR SECTION ENGINEER / NER/ GKP
[protected]