Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Since last few months my telephone is frequently getting dead, everytime we logged the complaint on 198, and after logging the technician visit after 4-5 days, and again the phone is getting dead in next 4-5 days..

below is the mail communication for above incident :-

From: Vishwanath G Tambe/IND/CSC
To: [protected]@bsnl.co.in
Date: 27/12/2012 10:57 AM
Subject: Fw: Grievance for LL[protected]Complaint Docket #1 - [protected]) (Complaint Docket #1 - [protected])


Dear Sonar,

This is really so frustrating that every second day our phone getting dead, hope this time we will get permanent solution, to avoid further escalations.

This time we booked the case with ID - [protected].

Regards,
Vishwanath Tambe,
Engineer - Technical Support Specialist
Onsite Operations,
CSC: Bombardier Project

Holidays -

CSC Remote Infrastructure Management | Mobile: [protected] | Email: [protected]@csc.com

CSC • This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose • Computer Sciences Corporation India Pvt Ltd • 7th, Floor, Block 1B, DLF IT Park, Sivaji Garden, Nandambakkam Post, Ramapuram, Chennai-600 089.

----- Forwarded by Vishwanath G Tambe/IND/CSC on 27/12/2012 10:54 AM -----

From: Vishwanath G Tambe/IND/CSC
To: [protected]@bsnl.co.in
Date: 11/12/2012 09:43 AM
Subject: Grievance for LL[protected]Complaint Docket # - [protected])


Dear Sonar,

With reference to frequent complaints we are registering about the phone line getting dead, since last few months we are facing lots of problem with our LL phone - 2323942.

Repeatedly we registering the complaints and we are getting temporary solution from your technician.

Hope after the escalating the matter to you, we will get permanent solution.

Thanks in advance for your intervention.

For your reference following are the details:

Name - Kishor Govind Tambe
Address - R. No 3, Shiv Shakti Apt, Jai Malhar Nagar, Agra Road, Nr. Chikhale Baug, Kalyan (W), - 421301.

Land Line[protected]
Complaint Docket # - [protected]

Regards,
Vishwanath Tambe,
Sr. Engineer - Technical Support Specialist
Onsite Operations,

BSNL [protected]
About 18th October - 2012 , I got a SMS : "Thank you for subscribing bhavishyavani pack. Will be charged Rs. 1.00/5 Days."(BP-ONMOBL). I checked my call log and I didn't have any outgoing calls or SMSs that could have subscribed for that. Then for the next few days, the service kept charging me Rs. 1 for 1 day. It said :Dial 1255530/1255599(different numbers in different SMSs) to deactivate.
Now, I dialed that number (on of them) for few times in next few days, and the call just ended without any message or tone. Once on calling that number, it said that this number is for only mobile phones (I was calling using BSNL NOIDA sim: [protected]) !!!
Other than that I didn't receive any Bhavishyavani SMSs. Instead of those, I was getting BP-OVERSEA SMS, with "shayarees" in it. Then the balance reached to 0. Again when I recharged my phone on 21st November's night, in the morning the balance was deducted by 20 something. I had only Rs. 1.6 left. I tried to call customer care ([protected]/[protected]). But most of the (maybe all) companies charge for only talking to the customer care representative(CCR). Instead of that, the call was charged from the second it got connected. And before I could reach to the CCR, call ended.
Now I can't recharge my phone because I don't know when I'll be able to talk to CCR, and before that the "Pack" could get activated resulting in reduced balance. Lost almost Rs. 50-60.
I want this pack to be deactivated and the amount charged to be refunded, because I didn't receive any bhavishyavani SMSs at all

on my phone no.[protected] in month of october -2012 bill of 53000/- received
while i have paid all bills up to sep-2012 and befre this balance was zero
when i asked to bsnl about this type of billing they told this is one year bill of broadband which can't sent by bsnl kalyan due to some reason
what a joke of BSNL Kalyan

Respected Sir,
This is Apanjot Singh. I am using BSNL broadband service from last 2 years land-line number[protected] before 6 months broadband plan has been changed automatically
I have made written complaints regarding this problem 3 time to customer relation manager of my area but my problem is not solved yet.
please help me.
my contact no [protected]
email id apanjot.[protected]@gmail.com

Sir i purchase bsnl evdo device worth Rs1200 on 26/12/2012. They said to me tha evdo signal is available in harrawala dehradun. So I get a device and pugged in on my pc. . But sir when I call to the customer care the they said that evdo signal is not available in harrawala,only 1x signal is available.. Sir they fraud me because they give me wrong information.
Sir I want my money because I am student and belong to middle class family. Please sir

Some service called "Easy Vault" was activated on my no. few months before and my balance was deducted.I asked to customer care about the same but they failed to justify how that service was activated.

Again, some other service was activated without my knowledge and my balance was deducted.However, they stopped the service on my request.

Now,again third time my balance was deducted by activation of some service and it deactivated only after I requested for the same.

However, in all of the above cases I got NO REFUND of my balance which should have been, considering the fact that I did not activate any of the service in any of the above cases.

Dear Sir

My residential phone no.[protected] was not working since 15th December. I have registered a complaint on 16th from my mob. no. [protected] on BSNL complaint system no. 1500 (docket no [protected]). This docket was closed immediately without rectifying the fault. Therefore I booked another complaint on the same day bearing communication id [protected]. Finally the fault was rectified on 25th Dec.Thus for full 10 days I could neither use the internet nor the telephone. I therefore request you not to charge the rental for 10 days. This is almost a regular feature. I therefore request you to disconnect the phone from 1st January 2013. I have sent the same mail to email id [protected]@gmail.com

Regards

i had done a rechare of rom free voucher of Rs 199.. from bsnl office ahmedabad gujarat with order no 64178067 on monday and on wenesday , i.e. today they are confirming that my rec harge is failed... based on their previous confirmation i had done my phone transection and now they are informing me failaier of recharge ...moreover i had rechared the account with cash so pl confirm how i will get my money back and what abbout my roaming chargies which may come ....
pl revert immidiately so that i can do the needfull...as i am alrady out of station
thanks
nishant

Dear sir,
please deactivate bsnl hungama Moveis & games on demand which was activated without my knowledge.previously i had registered complaint @ support.[protected]@hangama.com. But they are not receiving my mail and so far not deactivated .Kindly deactivate it immediately.
thanking you sir,

Respected Sir,

i have just recharge from BSNL top up Rs. 220/- but i have just received only Rs.40/- time :11:43:31 date: 25.12.2012.this is kind for your information.

Though, i have no any got any confirmation msg or call from bsnl last 2 hour i have constantly call in BSNL customer care but there is no receive my call so kindly, refund my full talk time amount.
Please do the needful,
thanks.
alpesh

Sir, I recharge a top up voucher of Rs 200.00 on 24.12.2012 at 9.29 pm of my BSNL service provider for cell phone through SBI on line mobile banking which refrence tid is[protected] and oxitrans ID is[protected] A?(O).

But I am not get the Rs200 talk time from BSNL till . My mobile number is [protected]. Please do the needful. Give me reply on my mail ID [protected]@gmail.com

Dear Sir/madam,

I am contiously receiving internet configuration settings from yesterday evening till now but I did not asked for such settings. I have made complain severel times to customer care of BSNL but they did not solve or even tried to solve it and showed anger. I am feeling very much disturbed for it and for this disturbance I cannot even keep switch on my mobile phone.My mobile no is [protected] and I am receiving that disturbing settings in this phone. So please do something immediately. My another contact no is [protected]..plz do something..thanking you..
Yours faithfully
Suman Deb
[protected]
[protected]

While making payment of my landline telephone bill (Telephone No.[protected] through my SBI Credit Card for Rs.947.00, I have not received online confirmation for the payment. Hence I wish to give this cpmplaint. Please look into the same and rectify the same immediately.

Thanks

R.Raghunathan.

P.S. The sum of Rs.947 has been debited to my credit card.

R/SIR/MAM
I have bsnl wi-max broadband internet connection.The no.for this connection was [protected] but now is HB10000137 by the name Mr.Anit Kumar R/O of village Datta teh.hansi distt.hisar haryana.The device is not working from last one month.During this time called several time to the staff of hansi exchange and also meet personally three time but their response is very negative.They are not recieving my complaint not ready to solve this problem.Please solve this.thnaks

Hi

i have booked a new connection for bsnl broadband in the month of October 15th but till now i did not get connection except my allotted phone no i.e[protected].
i have contacted SDE, JTO, DE but no use they all say their is no cable pair for connection from the date of booking , that too we are located in centre of bangalore.
If You can't give connection then how will you Connect India (slogan of BSNL).
My no is [protected] make sure the connection is given ASAP

Please give incoming call details of my landline no [protected] od dt.18/12/2012

I am using bsnl for last 4 years.I have activated a message offer last month,its validity is ending 25-12-12, now I can't continue that offer.Im trying to continue my offer so that my 1690 messages will not lapse.I was called a representative,he does not provide any useful information about my query.What will I do? If im not activate it again,my messages and my money will unworthy.Why do they act like this? It is so disguisting,so many customers are already tired of this kind of comics driven by BSNL. Everything I want to say is that I want justice. Please help me to solve this ill-mannerism done by BSNL.

Dear sir/mam'm,
Thank you for recharging at JustRechargeIt.com seen on my G mail...

My Transaction details
Mobile/DTH Number : [protected]
Service Name : Mobile
Service Provider Name : BSNL
Order Number : ML[protected]
Amount : 135.00

I regret to inform you that due to some error, my recharge was not successful. This is to inform you that i have initiated the refund process for order number ML[protected] for my transaction on http://www.justrechargeit.com/

so, please refund my money hurry!!!!!!!!!!! i need it...

I have been receiving extra charges on my broadband bills for the last 2 months for hungama music and movies which i had not subscribed to. I have been wrongly charged for services i had not asked for nor had utilized. I paid extra amounts for the last two months. So please be refunded extra amount as deductions in my next bill. The hungama service should be immediately terminated from my account.
Land Line No. :[protected]
Mobile No. : [protected]
Dr.M.Parguanan
48, N.G.O Colony
Pudukkottai – 622 001

This BSNL people are charging Rs. 20 per month as easyvault service chrages. I haven't even enabled any services and registered a complaint against that. Nothing happened after waiting for more than three months. Today also they charged Rs. 20. I am not able to contact their customer service after waiting long hours in queue.