Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am the user and of the BSNL prepaid mobile no [protected] Iit is more than a week when ever I am calling the customer care centere No.[protected]no one attending the phone. Further the same problem occurs to my cousin Umapathi Mobile No.[protected] that unauthrisedly deducting money for devotional songs as he never applied for providing the devotional songs . This practice continuing last two months onwords . So humble request is that kindly stop this practice of deducting moey with out any demand from our side for installing devotional songs. Further please take care of your custumer care or call centere providing service to customers.

I had bought a 3G Data Card from BSNL customer centre at TDM Ballia, Dist- Ballia(UP). with Reciept No 3939 dated 05/02/2011
Along this I get a 3G SIM free with [protected] and officers alloted mobile no . [protected] of the same SIM.
The officials at BSNL O/O T.D.M. Ballia(UP) suggested me to do the FRC of RS. 120 and for net surfing charge with Rs.275/= for running your SIM.
I had Spent my money in doing FRC for Rs 120/= and Rs 275/= for net surfing.
But I am in vain when I didn't get any recharge amount in the Said Number. After Due enquiry I came to Informed that the SIM no. does not matched with Issued Number(for mobile) i.e. SIM No.[protected] does not matches with mobile no . [protected] of the same SIM.

I asked the BSNL officers who is responsible about my Vain and mental harassment for more than 10 days also I asked the officers to refund my all dues and alloted me new 3 G Sim free of cost, or do some needful

Subhash Chand

D. D. Singh Compoun
@ Post - Nagara, Ballia(UP)

Respected Sir,
This is to inform you that i Malay Kumar Singha a user of BSNL telephone with my landline number [protected], exchange- Nabanagar Halisahar ,dist 24 parganas (north), pin -743136 has lost my user portal id and password and thus unable to check the status of my account usage, i shall be highly obliged if you please provide me those important details .

thanking you,
yours faithfully
Malay kumar singha

I have applied for mobile number portability from my BSNL no. [protected] to aircell on 8.2.11; but still no. not ported. Enquired @ Aircell; but BSNL have not yet replied to aircell. By rule, they have to port within 7 days. Kondly help.

It is sad and very unfortunate, in spite of my repeated complaint, Internet connection is getting failed frequently and no solid action taken from BSNL to help their Customer.

I am really sorry to know the unhelpful attitude of all though there are several GMs, DGMs,.DETs, AEs, Nodal officers, Grievance officers etc.No one is taking any responsibility to rectify & find out some solution for trouble free internet.

Whenever i make complaint, I am getting different version from various BSNL Officials like:

1) Cable Fault
2) System Failure
3) Server problem
4) unauthorized digging of trenches
5) Different cable connections for different people
But no one takes little responsibility to find out "WHAT IS HAPPENING IN MEDAVAKKAM". Some people neighbors are not having the similar problem. Why only particular residences are getting affected frequently?

I feel, it is a SHAME and bad example for poor performance & unhelpful attitude of BSNL

I PURCHASED SUPER POWER PACK ON FEB 09 & THE VALIDITY END ON JULY 2011. AT PRESENT I HAD Rs 76/- IN MY ACCOUNT. SMS WILL RECIEVE ON 17.02.11 TO MAKE RECHARGE WITHIN 18.02.11, TO AVOID TO SUSPEND THE A/C, BUT I RECHARGE IT ONE DAY DELAY @ 19.02.11. NOW I HAVE Rs 176/- IN MY ACCOUNT, AGAIN THEY SMS ME TO RECHARGE WITHIN 06.03.11, & AGAIN SUSPENDED ALL MY OUT GOING CALLS, ( THE VALIDITY OF Rs 110/- IS 30 DAYS), SUSPENDED THE OUT GOING CALLS IS TOTALLY INJUSTICE I WANT TO KNOW HOW THEY CALCULATED THE RECHARGE CURENACY SHOULD BE USED WITHIN 24 HRS. SO I WANT CLARIFICATION 7 SUBMIT MY COMPLAINT.

MY MOBILE NUMBER [protected]

I am shanku das.My telephone number is [protected] .i am also a broadband customer.When I applied for broadband connection for unlimited plan “they tell me a plane have rs. 500 rural unlimited”.then I agree and fill the form for help of the customercare officer.But when get my monthly bill this time I saw I have no unlimited plan. Amount of my bill is to long.

Sir please tell me what I do in this time.

Shanku das
Vill+p.o paranpur
Malda
Contact no :[protected]

Hi
I surrendered land phone instruments supplied by the dept for [protected] & 2255503 on 23.7.2010 consequent my superannuation at Tirupati and moving to Hyderabad. I owe no dues to the dept . So far advance deposit amounts for land phone & broad band connections were not settled and refunded to me as on 19.2.11. I am unable to describe lethargy in settling the deposit with BSNL At the time of closing connection , they politely asked me why you are disconnecting the connection . once you submit the request with instruments , no response to my mails. I marked a copy to district greivances , BSNL . It is also of no avail. No courtesy to correspond.
Pl. advise.
Yours,
S.Srinivasan

Sir, I deposited a sum of Rs. 750/- towards security deposit in GMTD Office,bhubaneswar in respect of new connection of land line & broad band ( home plan 500c) in my residence at laxmisagar colony. on dt. 29.01.2011 . My area comes under SDO,BSNL jayadurga nagar. After several request to J.E in his office ,they connected to my land line on dt.09.02.2011 but till today ie.dt.19.02.2011 , they have not yet connected broad band to my computer. Pl. tell me whether it will be connected during feb.2011 or afterwords.
thanking you,
subash chandra nayak
[protected]
dt.19.02.2011

That I Sri Subash chandra Nayak , Laxmisagar Colony purchased a 3G Data card @ Rs.2000/- from G,M T,D,Bhubaneswar on dt, 03.01.2011 . As the data card did not work in my hcl computer ie it did not show any signal,I wanted the help of the staff at your customer care but nobody helped me . so I request higher authorities of BSNL to help me to exchange for a better one.
Thanking You,
Subash Chandra Nayak
[protected]

Sir,
MY TELEPHONE NUMBER[protected] IS NOT WORKING FOR LAST EIGHT MONTHS. NO BODY OF SHYAM NAGAR TELEPHONE EXCHANGE, SHYAM NAGAR, KANPUR BOTHERS TO HEAR MY COMPLAINTS. THE PHONE IS STILL NOT WORKING INSPITE SEVERAL REPEATED REQUESTS.


( Kalpana Srivastava )
Flat No. 203,
Agrawal Apartment -2,
'E' - Block,
Shyam Nagar,
Dated: 19.02.2011 KANPUR - 208 022

Hi sir,
I am getting frequent calls from two mobile numbers,
1) Tata Docomo GSM No:[protected]
2) BSNL Cell One GSM No: [protected]
they speak very bad and vulgar words. Message is also coming from the nos.
Please block any kind contact or message from those nos. My no is [protected].
Keep my details confidential.

namaste sir
mera nam ghanshyamdas.u.lund hai
mai ulhasnagar me raheta hoo sir mai bsnl ka user hoo mera number[protected] sir mera phon kareeb 22 dino se band hai maine 29/01/2011 per complent ki hai
complent no 1813937 lekin abi tak phon band hai mai ulhasnagar ke teliphone exchenge me MR MANANI se mila to un ka kahena hai apke era ka ek hi complent (sirf apka hi phone band hai)usko sudharne me 8 se 10 din aur lag jayenge kiyu k apke area ki koi our cumplent hi nahi hai maine unse kaha ye kaisi service hai hame to phone SURENDER karna chahiye to unhone mujse kaha chalega ap SURNDER krdo hum apko sirvice nahi de sakte kyuki hum bahut nuksan me chal rahe hai app kisi be privet compeny ka wier-less phon lelo sir hum 27 sal se bsnl land line ke user hai ye customer ki izat hai app hamareliye kiya kar sakte hai krupaya muje mail kare
[protected]@rediffmaill.com OR CALL ME [protected]

My mobile No.[protected]. I have requested for MNP to Vodafone on 29.01.2011 for transfer of my mobile service provider BSNL to VODAFONE.The port Code is BKB34B2M.But, 22days have passed, BSNL is silent in this matter.Vodafone blamed that BSNL is not sending acceptance and withheld the requests in most of the cases.I have paid all dues upto 14.02.2011 and did not send any call after that date. The customer care of BSNL is not responding to my problem.May I get help to change my mobile service provider from BSNL to VODAFONE.

I have Purchased a bsnl 3g sim and the 3g speed is very very low i think that Bsnl Has fooled me
SO I RECOMMEND THAT NEVER USE BSNL 3G IN HIMACHAL PRADESH

PURCHASE IDEA 3G WHICH WILL BE LOUNCHED COMMERCIALLY ON 21 TO 27 FEB 2011 IN HP
OR
JUST WAIT FOR AIRTEL 3G IT WILL TAKE 1-2 MONTHS TO START IN HP

AVERAGE TEST SPEED OF BSNL 6 MBPS BUT PROVIDING 20kBPS-40kBPS SOME TIME 1MBPS
AVERAGE TEST SPEED OF AIRTEL 3G WILL BE 8 MBPS 2MB MORE THAN BSNL 3G IN HP
WHEN IT WILL BE LOUNCHED

The new BSNL portal selfcare.wdc.bsnl.co.in is not useful. This site is not opening at all. I am using I E browser 6 .The previous BSNL portal was opening on all internet browser. How one can check now broadband usages. The new selfcare BSNL portal should be removed / cancelled immediately. BSNL broadband users must protest the new portal selfcare.wdc.bsnl.co.in.

I have a Reliance GSM connection.After the launch of MNP I would like
to change my cell number to BSNL.Because the Reliance GSM network have very low inbuilding coverage in my location(Arthunkal).I had already submit the
Address,Id proofs and photograph in BSNL office Cherthala on Thursday 2nd
February [protected]@ 01:40pm.After seven days my reliance GSM number is migrated to BSNL network but I can't get any incoming calls till now in that number.And the out going call is active in the new BSNL SIM and my old RELIANCE GSM SIM????.
Then I went to BSNL office Cherthala for complaint the same.They collect all details but there is no solution.I have also complained via the customer care number in Cherthala.But they don't rectify the problem and not take any action and I get very BAD support from there!!(This is a pathetic condition of BSNL services in this competitive time).I'm work with Reliance Communication and compare to BSNL we give better customer support.But due to the inbulding coverage(because the freequencies of BSNL and Reliance GSM are different)is very low in my area and the 3G network;that I think to change one of my Reliance connection to BSNL.
Due to this INCOMING not received issue I can't use my number.
Now I think to change the number to the home network(Reliance)because the calls are very important for me..

PLEASE NOTE:Before the migration to BSNL all customers "think Twise" because the customer care support is very poor!!
-Bibin

Dear Sir,
I had already registered with NDNC with Bsnl on 23th october 2010 and my mobile number is [protected]. But I still receiving both calls and SMS. Also receive a call & massage date 11jan Bp-free, 15 jan Bp-javed, 17 jan Bp[protected], 19 jan Bp-56363, BP- top 5, Bp[protected], 21 Jan BL- Big Bazar, 22 Jan BP-Latest, 22 Jan TD- Parul, 24 Jan TD- Parul, 30 Jan BP[protected]. After start DND service 75 days these massage send me.
So, please suggest me now what should I do.

I have subscribed for th Broadband service from BSNL (BSNL Landline No:[protected]. The plan is Rs. 900/- Home Combo Broadband plus (which says 4Mbps speed for upto 8GB download and thereafter 512Kbps speed Unlimited access + 400 calls free per month).

However, we have never been able to even surf at even the speed of 256 Kbps (which is not what we have opted for). And more importantly, the connection breaks very often during usage.

I’ve contacted your customer service (telephone) @ [protected] and raised many complaints and the technicians after trying all the possible configurations from their end have finally suggested me to contact the exchange (Kumarswamy Layout) and provided the JTO’s (Siddappa’s) number.

Myself, my dad and wife contacted him (Siddappa) in person on many occasions and explained the issues that we are experiencing with low SNR downstream value (which is around 4 or less dB always) which the customer service say should be atleast (the worst case) 12 dB (and the optimum value should be 30 dB) for the plan that I have opted for; but Siddappa insists that the SNR (5 dB or lesser is all that I can get here; which I don’t understand as it contradicts the info provided by your customer service technician).

Many of technicians (from the franchisee) did visit my residence and checked the SNR value by logging into the router page and confirmed that indeed the SNR value is very low and just vanished without doing anything else saying that they would need to perform a line test to rectify the issue and never returned.

Siddappa also is not taking any action on the multiple complaints raised by going to the Exchange in person / Ticket’s logged via Phone.

Finally today Murali from franchisee came and inspected the issue and confirmed that the issue is due to very low SNR margin (which was 4 dB when he checked) and he said it should at least be 12 + dB as confirmed by the BSNL Telephone customer service).

I’m providing the information of the numerous Tickets logged via Phone on different dates for your information:

9th October 2010 -- Internet (stable RED LED)
Complaint Number: 1010/583 (SNR Margin). Raised by Kiran R.

10th October ---- he says it is a outdoor line issue....
Complaint Number: (Line issue) 1010/583

31st December 2010
Spoke to UMA from customer service (1800 number) She gave the ticket ID: 1210/84565

7th January 2011
Call received by - Vishawanath
Ticket ID: 0111/239


Called on 14th January[protected]
Spoke to Uma again....
No use... She again gives the same Ticket Number as it is still open and no action taken.


Asked to call: 1500 to log the complaint.
Ticket ID: 0111/239
Geetha....
Complaint No: 0111/488
Geetha disconnected the call and also she was not keen on customer support was hardly responding to my queries
Called 1500 again (Roopa) received the call


9th Feb 2011....
The Ticket ID is 0211/677 (Vishwanath)


10th Feb 2011....
@ 7:45 PM called to customer service once again, Spoke to Vishwanath.... (the same guy)
He said call @[protected]to speak to Divisional Engineer (Vittal Shastri)) after 10:30 AM. Called him and he has told the issue will be fixed in 2 days. (which is over now).
Finally on insisting to give me some contact to write to he gave me this mail ID to which I’m sharing the details.

On 12th Feb 2011 Murali from Franchisee/ outsourced technician for BB issues visited and checked the cables inside and around my house and confirmed that the entire line needs to be checked thoroughly and the action needs to be taken by Siddappa. He confirmed that the issue is with the SNR value being low and it should atleast be 12 dB.
From 12th Feb 2011 (it’s more than a week now), my wife is following up with the exchange everyday and either no response / if anybody receives a call they just say we will look into it and disconnect the call even before we can say something.

This is the worst possible service that any provider can provide……

Hope there is a proper escalation channel and proper individual who really want to do there designated work properly……

Phone No.[protected]
I am getting wrong bills of the above mentioned phone number.
My connection was installed in July but started working from 22 nd November10 only. But Bills are received from July'10 onwards. Further, Internet Broad Band bill is also attached from July'10 whereas Broad Band installed from 12/01/2011.

Please send rectified bills for payment.

Regards,

Sunil Kumar
Ashok Nagar
93 / C
Ranchi