Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Respected Sir,
I am Pankajakshan nair M.N.,Kallarackal-puthenpura ,Pindimana,Kothamangalam, have utilised your esteemed company,BSNL faclity for land line users to get Pre-paid mobile number.I applied for the same today, 6th Sep'2010 and have been alloted a number which is quite different from Land line number. My present land line connection is allocated on OYT basis after paying Rs.10,000/- with broad band connection . I hope that I am a genuine person for BSNL to get the same land line number as my pre-paid mobile number. The present Land line number is[protected] and the Pre-paid mobile number which is issued today is [protected]. On enquiry, I was told, that number might have been issued earlier to some other customer, hence not possible to get the same as your Land line connection. I was not pleased with the answer from the personnel in charge for issuing Prepaid numbers. There will be several excuses from your side and do not understand the method and philosophy in issuing Pre-paid connection based on Land line number.
Is it a business idiology for getting customers? I was very nuch happy with BSNL even I have other cellular connections monthly paying more than Rs:5000 for international calls.I hope you will understand my issue and will do the needful positivey .
Please send a reply before ignoring or neglecting my complant!

With regrds,
Pankajakkshan nair.

Sir,
Our organisation United School of Business Management which is approved by AICTE, New Delhi have taken a land line phone (No.[protected] from Bharat Sanchar Nigam Limited since last 3 years. This telephone no. is very essential for communicate others and Fax reveived from AICTE by this number. But in those 3 years one month line is OK but another month is dead. This type of problem is traditional. Recently this telephone no. is dead last 1.5 month. Minimum Bill we paid regularly. We have complained many times to the nearest SDO. There is no solution till date.
Please verity this problem and in future permanent solution have given.
Thanking you.

United School of Business Management, Bhubaneswar, Orissa
E-Mail: [protected]@gmail.com
Ph. No.[protected]

i have bsnl prepaid no is [protected],recently i can not recharege online,message is shown that this is not a valid prepaid no not eligeble for recharge,this is an one india no. but i have recharege one month ago for the same no. please help me
thankking you
Arya Chakraborty

MY LAND LINE AND BROAD BAND[protected] FREQUENTLY GOES OUT OF SERVICE BUT THIS TIME CONTINOUSLY IT IS DEAD FOR MORE THAN 20 DAYS. THE COMPUTERISED COMPLAIN IS AUTOMATICALLY REMOVED BY BSNL EMPLOYEE UNAUTHORISELY WITHOUT SOLVING THE PROBLEM DUE TO WHICH I HAD TO REGISTER COMPLAIN FOUR TIMES. BSNL OFFICIAL AT PHONE[protected] DOES NOT LIFT THE PHONE AT ANY POINT/ TIME OF THE DAY. BUT THEY ARE SMART ENOUGH TO RAISE THE BILL EVERY MONTH. ACTION MUST BE INITIATED AGAINST THE RESPONSIBLE INDIVIDUAL.

My Phone is not working off & on in last six months it must not have worked for more then 3 months.

please send me the song vintunava from YE MAYA CHESAVE

My telephone No.[protected] and I am not in receipt of telephone bill so far. I request you kindly to send the said bill to my e-mail address: j.[protected]@gmail.com
Yours faithfully
Shanmukha Rao Jagabathula cell No.[protected]

Dear Sir,
I have lost my Sim card which was having BSNL Excel Prepaid with 5 paise only for Kolkata Scheme. I request you to kindly block my SIM to avoid misuse of my number. Pls issue me the duplicate Sim

My number is [protected]. Please help me in this concern.
With thanks,
Debasish Sen
24/1 Hari Ghosh Street, Kolkata - 700006

Dear Sir,

My self Moe. Irfan Patel my number is 2769385 i live at 27 th taj society Morabhagal rander town i have complain for BSNL Telecommunication from last 6 month I face a disconnection problem in land line phone and I launch a complain in Ramnagar branch of bsnl but no one give me proper response I am very tired please any one help me. my other contact number i s[protected]

Regards,
Irfan Patel

From: (Ph:[protected])
Sgt KC Maharana (Rdo/Tech)
415 Air Force Station (DMSS)
Basant Nagar, Delhi Cantt-10

To,
The GMTD (Rural), Cuttack
BSNL, Cuttack Distt, ORISSA

Sub : Surrendering of WLL Phone[protected] & Harassment by BSNL staff

Dear Madam/Sir,

Refer to my earlier e-mail (Complain) dated 29th Aug 2010. Inspite of repeated approaches by my dependant father to surrender a WLL phone is failed due to negligent by staffs of telephone exchange, Banki. Once, the dealing clerk asked my father to give Rs.500/- (towards missing iron pole of antenna). When asked for the money receipt and surrender certificate he refused for the same by telling us cock & bull story. Further SDO could not be contacted because he neither turns up for his obligatory duty regularly or picking up his mobile phone. We are much fed up with the system (staffs of BSNL, Banki). To get a surrender certificate is just like a hell to heaven story for us. Please initiate appropriate action for the corrupt staffs of Banki telephone exchange for harassing the valuable customer and not doing their duty properly.

My dependant father (Ratnakar Maharana) is a consumer of BSNL Banki Sub-division, Distt-Cuttack (WLL Ph No.[protected] since Dec 2006. I, being a defence serving personnel, get a chance to visit home only once/twice a year. My old and allied father has left the hope for getting a surrender certificate from BSNL, Banki. We have already deposited the equipments much before.

It is my painful duty to request you to interfere in the matter and do the needful for which I will be ever grateful to you.
Thanking you sir,
Yours' sincerely,
Sd/-
Kartika Ch. Maharana

Date: 03rd Sep 2010

TODAY, AT AROUND 6.45 P.M., MY CELLPHONE, MAKE: LG; MODEL: HB620T, IS STOLEN IN THE CITY BUS AT MEHDIPATNAM, HYDERABAD. THEREFORE, I TRIED UMPTEEN NUMBER OF TIMES THE BSNL CALL CENTRE NUMBER [protected] OVER A PERIOD OF MORE THAN HALF-AN-HOUR. NOBODY IS PICKING UP THE CELL. THE BSNL CALL CENTRE SERVICE/HELPLINE SERVICE IS THE WORST IN THE WORLD AND STANDS IN THE FIRST PLACE WHEN IT COMES TO RENDERING SERVICES TO ITS CUSTOMERS IS CONCERNED.

I WANT TO HAVE MY SIM BLOCKED BECAUSE IT IS STOLEN AND ALSO CONCERNED THAT IT MAY BE MISUSED BY THE ELEMENTS THAT HAVE STOLEN MY CELL. MAY ANYBODY HELP ME IN HAVING MY COMPLAINT LODGED WITH BSNL ! AS THE ONLY KNOWN WAY OF LODGING COMPLAINT IS TO CONTACT HELPLINE NUMBER - [protected] AND IT HAS FAILED MISERABLY TO RESPOND TO THE CALLS OF MINE. I MAY BE CONTACTED ON ALTERNATIVE NUMBER, IF REQUIRED, [protected] OR [protected].

K V DURGA PRASAD
HYDERABAD
03/09/2010, 20:36 HRS.

I have been charged with Re 1 every day on using Indiatimes subscription services without opting for it.

BSNL - Worst Customer Service.

Dear Sir,

I have got the New Connection of BSNL - Broad band Connection - Plan UL750, after a month of follow-ups with the Engineer (VL Gupta - BSNL, Panipat) and got the internet Connection after giving a Bribe of Rs. 500/- to the above said Engineer. After a Period of Two Months, Broad band connection was not working and Nobody from BSNL to respond on the Complaint and the situation went on for a month. At the end of the month, Received a Bill From BSNL to pay for the whole month Usage. Again Called Mr. VL Gupta and he ensured that they will deduct the amount in the next month bill. But, it was never happened.

After 6 Months, I got shifted to the my New Home in panipat, Again Problem started with BSNL for shifting of My Broadband Connection. I have applied for Shifting my Telephone connection to my new address but after a month of Follow-ups, yet to get the Connection Transfered.

Had a talk with AGM Commercial (Panipat), but still my connection Transfer is pending. Th Order No. Provided by Panipat - BSNL Office are:
Closing Order - for Existing Connection (at my Old address) - [protected]
New Connection Order No (at my New Address) - [protected]
Broadband Shifting Order No (at My new Address) - [protected]

After Receiving so many order Numbers from BSNL - Panipat Office, there is nobody to respond and also Poor customer service (Nobody lifting the Call, If someone responds also they are giving wide range of reasons - System down, Order got cancelled,etc.).

Awaiting a better response from BSNL

Suresh Mani

I am using a BSNL East (Jharkhand) Excel number (+91-[protected]) with 3G facility on my Nokia 6500 slide handset since last couple of years. I have been using its BSNL Excel GPRS facility for my Mobile Banking, Air/Ral Ticket Booking, Email and other net-dependent applications through my mobile phone. You can very well undertand my dependability on availability of internet through Mobile GPRS.

Now, since 17.08.10, the GPRS connectivity to my number stopped functioning, and error like " Packet Data Connectivity not available" and "Link not avilable" stared appearing on my handset screen when tried to connect the net. I waited for couple of days thinking that it may be temporary network problem but finally I lodged a complain thorugh Customer Care on 20.0810 (no. 5889049). On 23.08.10, one fellow from Customer Care rang me up and suggested few settings change and assured that the GPRS connectivity will now work. But unfortumately, nothing happened and same old error kept coming on my handset's screen. I have already downloaded the latest settings from BSNL viz bsnllive, bsnlnet, bsnlmms and bsnlstream but these settings als are not of any help. Strangly, when I tried to connect through another BSNL prepaid SIM, the GPRS connectivity worked properly. Therefore, it seems that somehow my no. has been deactivated for GPRS connectivity by BSNL.

Since last two weeks I am not able use the BSNL GPRS services and ny daily activity is being affrected by the BSNL GPRS mess. I am looking forward to anyone who can help me out of this MESS. Please help!!

I have a bsnl cellone mobile no [protected].On date 02/09/2010 at 12.55 am I accessed gprs from my mobile. That time main balance shown after deducting charges of Rs. 0.37 was Rs. 55.12. I again accessed gprs at 06.35 am. That time charges of Rs. 0.02 deducted from my main balance but the balance shown is Rs.12.11. As such Rs. 43.10 excess deducted from main balance. The wrong deduction done from main balance. I have not made any call during the period. Gprs was accessed only for to check the connectivity. No response from 1503.
Ratnakar

Respected sir/mamdam

This is to inform you that bsnl company is cutting Rs 15 every after 15 day. bye comming a sms in which written that thankyou for downloading MVDO.

untill i am not downloaded. i sended sms to stop this service according to customer care by given RS.2 as an charge. but there is no effect.its cuting amount RS 15 after 15 day. why it is not stoped.
i allways calling to customer care but not responding/ resolved my this big problem.i have lost RS. 300 approx.

so pls return my money for this mobile no- bsnl haryana- [protected] anil vishwakarma now i m in roming.

i hope you will consider my request.


with regard
anil vishwakarma

Landline no:[protected] Dead

Sir,

My Telephone no:[protected] is dead for the past fifteen days. In spite of booking of complaints at exchange no action is being taken to rectify it. I was told that its due to "Cable Fault", whenever the malumichampatti,coimbatore exchange is approached. In the last two months in similar occasions they took 20 days to correct it. As a result, my telephone worked for 20 days only for the past 60 days. Still, they are claiming the bill for telephone and broad band as usual. Kindly advise me what to do next?

my mobile no [protected] we have not recive bsnl compney message we have also submit retarn aplication at sirohi exange.

Dear sir,

I have requested to shift my connection to my new home at 4/218,Chitrakoot, vaishali nagar, jaipur from my old rented place 8/42, Vidhyadhar Nagar, jaipur.

I registered my request on 22-july-2010, and till today their is no action from your side.


Since the working hour of Vaishali nager is so odd, that i have to take half day leaf from my job, I prefer the online BSNL Customer Care Portal.
their it shows that my connection is inactive.
when i go to Track MY Service Requet It shows that the Service Order Created has been issued on 22-July-2010 itself.
and the new telephone no. has also been issued.

I have tried to contact my nearest exchange at vaishali nagar, but they say that they don't have free line in my lane. Don't know how true it is or do they want any bribe to get the installation done.


i have already paid 1yr. advance for my Broadband connection on for it. and its more than a month and its still not installed at my new place, and i have to keep paying the bill.

plz somene help me inn this regard what to do, should i pay the bill nor not.

Att. is the screen & Sheet from BSNL Web Based Customer Care Portal.

thanks
kamal somani
Mobile: [protected]

I HAVE BOUGHT A TOPUP BSNL PREPAID CARD OF MRP 20.00 , AND I TRY TO RC MY A/C [protected] BETWEEN 10:30 PM TO 11:00 PM ON 30th AUG 2010, BUT TILL NOW I HAVE NOT RECEIVE MY BALANCE. MY VOUCHER SERIAL NO. .. [protected] . I CALL BSNL CUSTOMER CARE THEY TOLD JUST WAIT WAIT AND WAIT.

ITS A GREAT LOSS TO US AND TO OUR COUNTRY IF WE ARE NOT GOING TO TAKE ANY ACTION THEY WILL DO. MY No. [protected]
SUBHANKAR BISWAS
VILL - BISHNUPUR
P.O. - EAST BISHNUPUR
P.S. - GAIGHATA
DIST - NORTH 24 PARGANAS
PIN - 743273
WEST BENGAL
INDIA

MOB : [protected] / [protected] / [protected]