[Resolved] BSNL — Marketing Calls | |||
I got an SMS from 12630035 numbers saying you can chat with people without mentioning the mobile number by subscribing to the facility for Rs.30/- per month. in this connection a made a call to customer service to provide block such type of messages from your side they said to me please call to 1909 and ask to block marketing calls, I made a call to 1909 and request to block the marketing calls they accepted my request and wait for 45 days to activate this I waited 50 days still the messages coming to my mobile. Again I call to 1909 and asked for status of blocking marketing calls on my mobile they verified and said to me unfortunately the request is not activated please do the request again, at that I made a second request to block the marketing calls they said wait for 45 days now the 45 days time period is over but marketing calls is not blocked I made a call to BSNL customer service center and explained my problem starting to ending they listened and finally they said to me 1909 service is stopped and no DNC service is available in BSNL Mobile. I checked PDNC status on http://pdnc.bsnl.co.in/registerPhnNoforDNC.aspx web link my mobile is registered in 2 Months back and confirmed the registration. I went to BSNL Cell One Office and asked for PDNC service they also checked the same link and said to me your mobile is registered 2 months back and confirmed, they said to me in my hands we register a complaint against this and wait for 2 to 3 days to take time, again this time is over still I getting the marketing messages from BT service. Please help me. Is it possible to register a complaint in consumer forum regarding this. Thanks Kumar Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
3 Comments | |||
Comments
I am still getting marketing calls even after registering for do not call list . today i got 2 calls from[protected] & 41076750 . Could some one help me from this headache
Reply
BSNL Mobile — receiving marketing calls even after do not call facility registered
my mobile no is [protected]( BSNL XL GENERAL) I HAV REGISTERED DNC WITH BSNL (REG NO :C[protected] BUT EVERY DAY I HAV RECEIVED SO MANY MARKETING CALLS. I HAVE CONTACT TAMILNADU SERVICE ([protected]) NOBODY AWARE OF IT AND SIGNAL IS ALSO VERY WEAK(POOR) SO KINDLY ARRANGE TO BLOCK UNNECESSARY CALLS. sir, i am really fed up even after registering on this facility.my tel.no. is[protected] and my complaint no. is CL[protected]. my father is suffering from diffuse brain injury and after receiving this unwanted calls gone violent which is very painful for our family. so sir please take this complaint very seriously because if it will not done the results will prove very harmeul to my father.
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Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001