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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

1.9
Updated: Dec 5, 2025
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 486

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V
Viplove Bansal
from Delhi, Delhi
May 28, 2012
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Address: Sangrur, Punjab

i start wimax internet service 6 or 7 month when i start the service the speed is upto 700kps downloading speed after two month the speed was decrease into 250kps downloading speed and now 2 month before the speed was more decrease now speed is 30kps downloading speed and i mostly go daily in bsnl office and he said we cant do anything for you we dont care if you want to disconnect the service According to plan 512kbps charges 900rs include tax
Bsnl countries biggest network. Wimax in Punjab this is a useless service staff cannot support they are not trained I took the Home Plan, with a fixed monthly charge of Rs. 999 since may 30th 2010 it is not worked for more than 50% of the period every day you have to wait to connect as if you wait for water from muncipality in towns. I feel I have been cheated paying 3953/- for USB Modem + advance rent.
My Wimax is not working for the last three days. Please do the needfull and reply
Funny, isn't it? BSNL is India's largest network...

After hearing a lot about wimax.today I thought it to buy... I searched a lot bout it on internet.. I tries to contact customer Care Numbers [protected] and [protected] many times.. But perhaps I am not lucky enough to get connected.

Or may be BSNL is not the right choice.. So i dropped the idea..
wimax not working on my pc
my wi max is not working last 7 days i alrady pay 3250 so wht i do
i dropped my idea of taking a connection from bsnl
hello sir mera net di speed low hai plz ...
wimax speed slow in kharar...
my wi max connection no 2179785 not working last four days please solve my proble
sir i am also use wimax last 4 monhs when i purchase wimax than internet speed is more than 200 kb/sec but last 1 months this speed is decrease and now speed is 20 to 35 kb/sec when i complaint in bsnal exchange where i purchase than they use rude behavior and say we are not knowing about . plz help me my wimax no is 280709 plz help me sir ...????????????????????????
sir i am also use wimax last 6 monhs when i purchase wimax than internet speed is more than 400 kb/sec but last 1 months this speed is decrease and now speed is 10 to 25 kb/sec when i complaint in bsnal exchange where i purchase than they use rude behavior and say we are not knowing about . plz help me my wimax no is [protected] plz help me sir



[protected]@live.com


[protected] [protected]
sir i am regular Wimax ( HOWI - 750) customer and use to get internet speed more than 250 kbps but from last 2 months this speed has decreased and now speed is 60 kbps. Please help me sir...
past 10 days wimax is not working due to the server connection
sar mrea wimax bahut hi low speed de raha hai jiske liye maine bsnl office se bhi shikayat ki hai lekin wo nahi sunte hai please sir meri help kare mere wimax ka cpe number hai-wc11501611 sir maine kai baar coustmer care se bhi shikayat ki hai lekin wo bhi nahi sunte hai please sir meri help kare mera wimax kewal 20-30kb/sec ki speed de raha hai sir please meri help kare mera mobile number hai.[protected], [protected].
my wimax no TB 10011032 option given for 750 unlimited plan in rural area in Kattur village Laludi TK Trichy DT.Due to heavy amount i have changed 350 plan from dec 2012. But now I have received the bill for the month of november is Rs 1526. This is Double the time of 750 Plan. I have reported to toll free bi 1502, Sri lakshmanan, custemer care officer told that he informed that to contact the phone no [protected].This no is always getting Engaged tone only. Please give reply for the abovr matter pl my Email id is [protected]@gmail.com .phone no [protected] by saranyahvijayakumar
Sir, My wimax no. is IB10005298. I took 350 plan for my wimax but the bill for the first bill came Rs 1033.And now the bill for the second month came Rs 5900 for 22 days. And it was not working for 10 - 15 days. So Request you to check the problem with the bill for my wimax. You can contact me- [protected] and my email id is [protected]@gmail.com.
sir, i have applied for wimax connection on16th of march 2013 and the representative o[censored]r office came and filled the form and i had deposited Rs 1806/- as advance for rental wimax modem and one month advance for unlimited wimax home plan 750/-. i have got connection from 18th of march 2013 from ponnani ssa under changaramkulam exchange.unfortunately the connection was disconnected 3days later.when contacted the officials of changaramkulam exchange, informed me that connection order to my wimax application was by mistakenly issued twice by ponnani commercial office, one as limited plan and another as unlimited and two user ids were not possible and hence disconnected.later on my complaint they have restored my unlimited home plan of Rs 750/-. now as a bolt from the blue, i have received a bill invoice[protected]dtd 03/04/22013 on my wimax account[protected] for an amt of Rs.10466/- which has to be paid before 25/04/2013. this is rediculous. iam not responsible for the double issuance of connection order, it was happened from the part of the ponnani commercial section o[censored]r office. you can verify my application . itis clearly evident that ihave applied only for ul home plan 750/- hence request that the above bill may be cancelled/ withdrawn. hancy raj mob;[protected]
Sabse bekaar Service BSNL ki ...From last 5 days my wimax not give the proper speed ... the speed is too slow.. plz solve my complaint
Can i have bill for my account no.[protected]
kindly help...i saw your post in wimax page...can we change our password for the wimax no. given by bsnl while registration?
my wi max is not working last 7 days
I have taken wimax plan two days ago. but the speed is very very slow 10kb/s download..my mobile operator even give me more speed, this is the worst service i have ever got. at first they promised me 512kbps . Kindly tell me if any changes can be made or not. Your workers are exchange are very rude and impolite, they dont care about customer satisfaction..
how I can deactivate bsnl wimax connection
and next time how I activate ny connection
hello sir,

wimax user id = [protected]@bsnl.in
my wimax bill already paid & 1 year plan not activate ...
and wimax parmament disconnect
plz check
sir i am also use wimax last 2 monhs when i purchase wimax than internet speed is more than 200 kb/sec but last 1 months this speed is decrease and now speed is 20 to 25 kb/sec when i complaint in bsnal exchange where i purchase than they use rude behavior and say we are not knowing about . plz help me my wimax wimax unique user ID : [protected]@bsnl.in & A/C number :[protected] & MAC Address: 98:f5:37:c8:fa:c7 plz help me sir ...????????????????????????

Wimax - Comment #2016318 - Image #0
I am using your wimax since last 7 to 8 months now I am getting surffing/downloading seed very slow please resolve my problem at your earliest my account no[protected] R K KHANNA
my wimax speed is very poor around a week. i was complain in the bsnl office. but he did not respond.
my wimax account no. is[protected]
my name is Ramanjeet Singh.
City- Abohar, Punjab.
wi max [protected]@gmail.com is not working .please kindly help. mob-[protected]
My rating is MINUS five STAR,
No one can provide any worse service than BSNL.
BSNL should be rewarded the highest honor for the practically ZERO service.
After all it is a government co. . Employees and officers are least bothered to provide service to customers.
They are only bothered about their salary.
I have YMAX connection in NRI CITY greater Noida. I have been complaining about extremely poor speed
maybe worse than G1, when all companies are talking about G4, BSNL is proud to provide G1 service.
In last seven years I have never received the bill, we have to go to their office collect the bill and make
the payment. Our PM is talking about cashless payments, but BSNL does not accept payment by credit card,
only cash or cheque.
No wonder it is running in loss. ZERO CUSTOMER SERVICE IS SLOGAN FOR BSNL
My Wimax is not working for the last three days. Please do the needfull and reply.

Wimax no.[protected]
hello sir,

wimax user id = [protected]@bsnl.in
my wimax bill already paid & wimax parmament disconnect...
plz check&solve this problem... plss sir
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    sravan116
    from Thiruvananthapuram, Kerala
    May 28, 2012
    Resolved
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    Resolved

    Address: Andhra Pradesh

    I recharged my BSNL mobile [protected] with 110 Rs. by using SBI mobile banking on May 5,2012.Amount was deducted from my bank account but recharge amount was not received to my mobile.I contacted BSNL customercare ,the person told me that recharge was failed due to technical problem and it would be solved in 24 hours..I also complainted to SBI through email.But I have not received the recharge amount yet..
    Pls help me..
    Aug 13, 2020
    Complaint marked as Resolved 
    BSNL prepaid mobile recharge
    I have tried to refill my BSNL prepaid Mobile (madhya pradesh circle) using sbi online Mobile Prepaid Recharge Top-Up Facility Through Internet Banking and refill of Rs 55.0 TOP UP on 15/12/2010 at 4.30 pm and haven't received any refill as yet (16/12/2010 day). Amount of Rs 55/- already debit to you from my sbi saving account.

    Payment details for Payment Ig 35882827
    Payee Name : PREPAID MOBILE RECHARGE
    Address : c-59 malanjkhand distt. balaghat m.p. pin 481116
    City : malanjkhand
    Zip Code : 481116
    Customer Reference :[protected]
    Payment Information
    Payment Amount : INR 55.00
    Date of Payment : 15/12/2010
    Debit Account : [protected]
    Payment Status : Success email id [protected]@yahoo.co.in
    Sir,
    I am recharge my mobile number [protected] (bsnl) Rs. 550 throu icici netbanking, my A/c NO.[protected]. Amount dedected but mobile not recharge. plese recharge my mobile.

    MOBIL — fill recharge

    my mobile recharge failed two time i.e 21/08/11 of amounting 50/- each from paytm mobile recharge centre.

    kindle pse return my failed recharge amount.......

    mobile recharge - Comment #1831813 - Image #0

    BSNL — Amount of Rs 550/- deducted from my account but mobile not recharged

    on 22.12.2011 amount of Rs. 550/- deducted from my bank a/c on internet banking but mobile not recharged so for.

    BSNL — MOBILERECHARGE

    Dear Sir,

    I Made a recharge to the mobile number [protected](bsnl)on (28/12/2011) But ididn't get recharge till now. The Amount Rs.20 taken from my account.Ref No FNET[protected].Kindly refund my amount to my account

    With Regards
    i try to recharge my mobile no [protected] through internet rs 98 for special voucher for internet the amout rs 100 deposit through union bank of india i d 8293549 date[protected] .because that was last date of recharge but after deposit i not get recharge so i lost my secured aproximate 5 gb .plese take action and return my money.if not take place.r.b.singh.

    BSNL — NOT GOT INTERNET RECHARGE AFTER 98 Rs RECHARGE

    HI,
    I did a 98 Rs. internet recharge on [protected]. Date- 16.6.2012, Time 18.55.34, Merchant- Itzmobile.co.in -SG, transaction Id- PMGW[protected], Order number- MOBR[protected], and order amount is 98 Rs. today is 18th June 2012 and still i don"t got internet recharge.
    please help.
    ONLINE RECHARGE OF MOBILE
    Dear Sir,

    i have tried for recharged my mobile, amount is deducted from A/C but not recharge not completed successful.

    total amount of deduction Rs - 82/-

    Transection reference -CCA12IEJZ938IGC6985340 TRANSFER TO [protected] AVENUES INDIA PRIVATE

    kindly do the needful for refund my amount today itself.
    [Complaint comments]
    PLEASE REFUND THE FAILED ORDER NO 520278 DT 29/07/13 ON ACCOUNT OF MOBILE RECHARGE TO MOBILE NO [protected]
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      kripasindhude
      from Rajkot, Gujarat
      May 27, 2012
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      Address: Yavatmal, Maharashtra

      I INSTALLED A MICROMAX 3G USB MODEM WITH BSNL LOGO, WITH BSNL SIM NO-[protected], TO MY LAPTOP FOR INTERNET SERVICE.

      CONNECTION IS UNPREDICTABLE/ NO GPRS OR 3G SERVICE/ BALANCE ENQUIRY SHOWS NULL. I HAVE SUBMITTED ALL DOCUMENTS
      AND HAVE SEVERAL BSNL MOBILE SIM( NOS- [protected]/[protected]/ LANDLINE NO[protected] ENSURE PROPER SERVICE AND REGISTRATION.
      HOW CAN I GET BROADBAND MOBILE INTERNET SERVICE?

      DR. KRIPASINDHU DE

      Micromax modem — connection problem

      wen i try to add new profile via coonection profile, it doesn't shows any option and disappears.
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        D
        drsrivastav
        from Bengaluru, Karnataka
        May 27, 2012
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        Address: Sundargarh, Odisha

        I am receiving sms from 54000010 i.e shayeri service that my mobile is renewde for their sevice and they charged Rs 10/-.many times.I have requested bsnl many times to block but still I am getting this message .It is important that I never told to get this service. Therefore I request to do the needful to stop this undesired /unwanted message. Here I would like to claim the refund of charges taken so far. Otherwise I would like to file a case agaist this .
        Thanking you,

        yours fathfully
        Dr V K Srivastava
        A-44 sector -15 Rourkela-769003 ODISHA
        moble no [protected]

        BSNL — unwanted message service

        sir
        loveguru message service was activated on my mobile no [protected] automatically without asking for the subscription. it is also getting renewed automatically every month and deducting Rs 30/- per month from my account.
        please do needful to permanentely stop this message service and if possible all my money dedudcted for the service may also be refunded in my mobile account.
        Thanks

        RM Bahuguna

        BSNL — unwanted service messages

        i am recieving unwanted SMS from your service 56566 for diet tips for which i am being charged Rs.5/- per week. i have never subscribed for this. when i reply UNSUB DIET to unsbscribe it does not work,and next week again rs.5 deducted from my topup money.please stop this immediately and inform me.
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          H
          himeshshah
          from Dagshai, Himachal Pradesh
          May 27, 2012
          Resolved
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          Resolved

          Address: Jamnagar, Gujarat

          I was BSNL Postpaid Mobile customer since last 8 years. FYI I am the first person in Gujarat to get BSNL World Roaming on Mobile. Due to persistent connection problem, call drops, data connectivity problem & other network related problems, I opted to go for Prepaid connection as I found that all my circle who had BSNL Prepaid connection were not facing such problems.

          Now I have converted my connection to Prepaid, nearly all my problems are solved. However Data connectivity problem is still troubling a lot though have been reduced considerably.

          I am trying since last 45 days to lodge complain with Customer Care & every time I am assured that my Data Connectivity problem will be solved in 48 hours or am informed that someone will visit my place to check the problem. But so far nothing concrete has been done.

          I am a diehard BSNL fan & really want to continue using uninterrupted full Mobile services which I am currently unable to use fully due to problems mentioned above. I urge you to kindly take up the matter seriously & solve my problem once for all.
          Aug 13, 2020
          Complaint marked as Resolved 

          BSNL — Gprs Not Working From Last 15-20 days

          I am a post paid customer and am paying 199 rs rental per month for gprs my Gprs is not working from 15-20 days.
          since 15/04/09 i complining that i not acess net in my nokia e51 mobile application . my num is [protected] so they send me setting but my problem is when i am acess net through web option in mobile then it working but when i am using application like yahoo go, im here then it showing security error or check settings i told all thing to bsnl care so they told me to show ur mobile to shop that if there is problem in mobile but there is no problem in mobile i had check it .n when i am trying to acess through idea sim it work in my mobile so plsssssssss respond to this complain

          bsnl mp — acess to gprs

          dear
          i want activate gprs seting in my phone , but last 4 month i m not sucess. i have sony k 530i handset.

          BSNL GPRS — gprs connection

          BSNL GPRS will broken every 2 MB downloading
          I am not clear about internet / web connectivity on mobile. So, I send GPRSDC to 53733. please de activate if it is activated to my mobile [protected]
          i have not been activated gprs on my mobile for the past 4 days inspite of regular complaints on technical support on 1503 my mobile no. [protected]
          I AM USING CELLONE GPRS CONNECTION FOR 2-3 MONTHS. EARLIER THE SPEED ANF CONNECTIVITY WAS GOOD, ONLY IT USE TO GET DISCONNECTED SOME TIMES. BUT FOR LAST 15-20 DAYS THERE IS CONNETIVITY PROBLEM AND ERRORS LIKE 'CONNECTION FAILED' OR 'HOST NOT FOUND' OCCUR. WHEN YOU CONTACT THE CUSTOMER CARE THEY TEMPORARILY SOLVE THE PROBLEM BUT AFTER SOME TIME THE SAME PROBLEM OCCURES AGAIN. THIS IS VERY IRRITATING, WHEN YOU ARE CHARGING FOR THE DATA PACK FOR 1 MONTH USAGE YOU SHOULD PROVIDE FOR THE FULL UNINTERUPTED SERVICE. KINDLY LOOK INTO THIS MATTER. I AM LOCATED NEAR PUNE.

          BSNL — insufficient gprs connectivity

          sir in my region narayan patna
          we are not having sufficient gprs connectivity
          so we are not getting proper gprs network coverage

          help it this issue
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            B
            bidhan.nayak
            from Pune, Maharashtra
            May 27, 2012
            Resolved
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            Resolved

            Address: West Bengal

            Dear sir,
            I would like to state that I am unable to recharge my BSNL mobile number [protected] as the account is temporarily blocked (when I'm calling 123 it is being told).
            I could not recharge my BSNL number since October 2011 due to unavoidable circumstances.
            I went to local Bankura BSNL office a month ago where they took a note of my complaint but did nothing.
            Then I submitted a complaint online in BSNL complaint portal (Docket number- E03WB[protected]. It is showing as "nodal closed" and complaint "resolved" BUT STILL I CANNOT RECHARGE MY ACCOUNT AND dialing 123 is producing the same words i.e. "Your account is temporarily blocked".
            I shall be highly obliged if you kindly look into the matter and do the needful at the earliest so that I can continue using BSNL mobile,
            Thanking you,
            Yours truly,
            Bidhan Nayak,
            Bankura,
            West Bengal.
            Aug 13, 2020
            Complaint marked as Resolved 
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              G
              gill1984
              May 27, 2012
              Resolved
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              Resolved

              Address: Punjab

              Poor service
              Myself T. Singh , resident of vill Dhamai, punjab, have a BSNL Broadband Internet connection on my landline phone number [protected]. In the begining, the internet connection was working properly but with some minor problems. But since the last 2 months, the service has deteriorated so much that it is impossible to work on the internet.

              Every week I have made complaints to the concerned officers and engineers working in the BSNL Garhshankar Exchange office. At first they used to give atleast some hollow promises that the situation will improve in some time etc. But nowadays, they simply say that "we cannot do anything about it. You have to work just the way it is." The higher officers in the IT wing are completely useless as they have little or absolutely no technical expertise to handle a department such as IT, including the General Manager himself.

              I just hope someone can take some action, because as the BSNL people say, its a govt. office and no one can do anything about it.
              Aug 13, 2020
              Complaint marked as Resolved 
              I stay in HSR sector 2, bangalore. I did not require land line phone but i took it just for the broadband. I have been paying the bills for the land line without net for last 2 months.
              I have visited the BSNL office so many times and still they are just not ready to provide the connection. The staff has poor communication skills and they don't log the complaint in the system.So obviously they don't proceed on the connection provisioning.
              Currently the DSL link for my number is down and the line man just has to connect it ( as per another official at BSNL office) and he just isn't doing it!!
              I have bsnl brodband connection.
              but when ever i using www.yahoo.com this site it show me site has been banned.
              from the day i got the connection my bandwidth usage details is not getting uploaded. i am very keen to know my usage details.
              I had taken a broadband unlimited plan in pune on my number 26332730. The service is very poor and the internet keeps connecting and disconnecting on its own. It is very disturbing. Will someone please check as to what is wrong?
              Colonel Rajgopalan
              1, Vishwamitra Marg
              Ghorpadi
              Pune
              the broadband service is not so good, ., disconnection happens again and again, ., it is a big problem in downloading while chating, ., and downlaoding speed is too slow, ., .
              I am a bsnl broadband user since last 2 years and more. Since a very long time i am facing a problem as in the connection of my net hardly works. it keeps on connecting and disconnecting. I have my personal business and its really facing problems with the connection.

              I have even tried to complaint number of times but never get a respond.

              Hope the consumer complaint forum will look into the matter as soon as possible and help solving the troubles i am facing.

              thanks.
              dear sir,
              i have bsnl broadband connection i am totally fad up with this brand because of many times disconnection & poor downloading speed 20 30 kbps wherever in other city like dehradun downloading speed is 80-100 kbps on same plan why they the company is differentiating.

              BSNL/Broadband — Poor Service

              This is srinivas resident of begumpet, hyderabad. I have changed my broadband plan of 750+ Unlimited Package from 1 August 2009 and i have complaint {[protected]} dated on 3rd august and still there is no responce.

              K.J.SRINIVAS RAO
              [protected]
              [protected]
              hi,

              my name is nirmal am using bsnl 750 braodband plan.sevice of bsnl is very very bad.i cant connect to the net for 1 month after that they cleared it.since then i can connect to net but the connection is not stable.am fed with using bsnl.
              sir, i like to inform you that i have bordband connection since one year.My bordband not working poporly, i give complant many times to our sibsagar bsnl office, but they unable to solve the problem.so i request you kindly look into my matter.
              Totally agree about the poor service. I live in B. T. Kawade Road and in my society BSNL has the concept of franchisee (I heard it first time here). So, your line is maintained by the franchisee while broadband is under BSNL directly (?). Took a connection in February. I noticed the following issues:

              1. Frequent automatic disconnection of the broadband. Very irritating while you are downloading something.
              2. Line remains down for around 30-40% of the time. After informing the franchisee, takes around 7 days.
              3. If line is down, still you get a full broadband bill to pay since line and broadband are virtually maintained by different companies (?). BSNL ought to have a penalty clause/policy for disruption of service due to their fault.

              I took the broadband out of necessity (official work) but it turned out to be useless. Earlier I had a BSNL connection in Kolkata (Calcutta Telephones) and their service was fantastic. I wonder how the same company performs such worse in a city like Pune. I think if they can eliminate the franchisee, they will benefit.
              Myself T. Majumdar, resident of city Chandrapur, Maharashtra, have a BSNL Broadband Internet connection on my landline phone number[protected]. In the begining, the internet connection was working properly but with some minor problems. But since the last 2 - 3 months, the service has deteriorated so much that it is impossible to work on the internet.

              Every week I have made complaints to the concerned officers and engineers working in the BSNL Chandrapur Exchange office. At first they used to give atleast some hollow promises that the situation will improve in some time etc. But nowadays, they simply say that "we cannot do anything about it. You have to work just the way it is." The higher officers in the IT wing are completely useless as they have little or absolutely no technical expertise to handle a department such as IT, including the General Manager himself.

              I just hope someone can take some action, because as the BSNL people say, its a govt. office and no one can do anything about it.
              2505265 this is for my broadband ID.still my internet not working in proper.so pls take necessary action ASAP.

              Thanks & regards,

              Shiva..
              Dear Sir,

              My. broadband no.[protected]. When I connect the line, the connection is interrupted in every 1 minute and very low speed. If it would not be rectified I will think otherwise. I am sorry to say that I intend to leave the bsnl line and take another internet connection other than bsnl.

              Asit B. Choudhury
              contact. np. [protected]
              I had subscribed to Bsnl Broadband connection a couple of months ago. We are still to get the connection. Being situated at the main part of the city- chennai, the J.E in the mogappair west ext., says it is not feasible for us to get the connection. He also adds up that the "company does not have sufficient cables for the connection". I really wonder how a well organised central govt., company gives excuses to its customers as such.
              On November 16, 2009 we got BSNL Broadband service in Dhanbad, Jharkhnand at landline telephone number[protected]. Unfortunately, for 50% of the time till this date (January 10, 2010) there has been no broadband service available to us owing to failure of the landline service or server as reported by the office of Mr. Balmik, BSNL Broadband office, Dhanbad, Telephone No.[protected], 14, 15. It is very disappointedly sad to see the people who are running our communication infrastructure at BSNL are so unresponsibive to customers. The economic development of our country is rooted in IT since 2000 and yet the infrastrure remain neglected. It is about time the Govt. of India be real serious and look into it urgently.
              respected sir, i am erode at [protected] address, i using past one month bsnl broad band 500c plan. but net work speed was very low less than 20kps, i try my system high configuration mode, but not used .so please to solve this trouple.
              awaiting for yours favourable reply,
              thank you.
              With due respect I here by state that i am unlimited subscriber of BSNL/Broadband service since last 3 years.Service provided in last 6 month is very poor and irreglar. No proper response received from exchange.Specially on saturday ,sunday and holidays there was no staff from BSNL to attend service.

              I request to improve service in area HUSSAINPUR RAIL COACH FACTORY KAPURTHALA (PUNJAB). I request to depute staff to attend service specially on saturday ,sunday on holidays.

              ANIL KUMAR/KAPURTHALA
              [protected]
              BSNL
              ( BAD SEVICE NIGAM LTD)
              Dear Sir,

              I would like to bring my pathetic condition by using BSNL Broadband Service. I have Broadband Service on my Landline number [protected] (margherita assam)broadband business plan 3300+. Right from the inception, some 6 months back, it is giving problem every time. The DSL goes off, and the internet is disconnected. I have to wait for some time, and then, the DSL comes back. Due to this problem, my pages goes off, and sometimes, I need to login again. I have made umpteen number of complaints on this problem, and every time they say, they are going to rectify it, but they never. Right from the beginning, I could not enjoy the un-interrupted performance not even for two hours. I have an unlimited package. Even after, I am paying BSNL for poor service they are providing. Due to this cause, I lost my customers . I hope, Forum will take this to the notice of BSNL, which is not at all serious on Customer interests.
              Thanking you
              pallab ghosh
              For last few weeks, the Broadband connection to[protected] is not being accessable.
              I M USING BSNL LANDLINE CONNECTION NO [protected] FROM MORE THA 10 YRS AND I APPLIED FOR BSNL BROADBAND SERVICES APPROX 6 MONTHS BEFORE I DEPOSITED THE REQUIRED SECURITY WITHOUT DSL MODEM BECAUSE I ALREADY HAD MODEM BUT AT THAT TIME THERE WAS SOME PROBLEMIN INSTALLATION DUE TO SEVERAGE WORK IN THE CITY , TAHT WAS OK

              AFTER APPROX A MONTH THEY ACTIVATED MY BROADBAND FROM THEIR END BUT NO BODY CAME TO MY HOME FORINSTALLATION AND FEW DAYS AFTER I CAME TO KNOW ABOUT THAT THEN I CONTACTED BSNL EMPLOYEES FOR INSTALLATIO BUT NO BODY CAME FOR THAT AND THEN ME MYSELF MADE ALL THE CONNECTION BECAUSE MY BILL WAS STARTED GENERATING
              ITS NOT ALL OVER AFTER THIS I WAS FACING BIG PROBLEMS REGARDING DISCONNECTION OF INTERNET AFTER EVERY FEW MINUTES WHILE USING INTERNET AND BIG DISTURBANCE IN PHONE LINE THEN I LOGGED COMPLAINT ON THEIR COMPLAINT NO 197/198 BUT NO RESPONSE , AFTER THAT AGAIN I LOGGED I COMPLAINT 2-3 TIMES BUT NOBODY GAVE ME CALL OR NO BODY VISITED MY HOME FOR CHECKING THE CONNECTION. THEN I CONTACED TEH JE OF MY AREA AND REQUESTED TO RESOLVE THE PROBLEM AGAIN NO RESPONSE, THE AFTER I CONTACED THEIRSENIOR OFFICER MR J LAL HE NOTED DOWN MY NO , BUT AGAIN NO RESPONSE

              THIS TYPE OF SERVICES BSNL IS PROVIDING FROM LAST APRROX 4 MONTHE I M FACING A TECHNICAL PROBLEM FROM BROADBAND AND PHONE LINE BUT BSNL EMLPOEE DONT WANT TOLISTENANYTHING

              I M FRED UP FROM THESE TYPE OF POOR SERVICES THATS WHY CUSTOMERS ARE NOWMOVING TI PRIVATE SECTOR

              KINDLY DO THE NEEDFUL AND TAKE THE NECESSARY ACTION FRO SUCH A CUSTOMER HARRASHMEN

              REGARSD
              GURTEJ SINGH
              [protected]
              [protected]
              Dear Sir/Madam,

              With due submission, we would like to intimate you that we have an Internet Broadband Connection offered by BSNL. The Wi-Fi Router attached to it does not work. As a result, we are being the sufferer. We registered the complaint to the Service Provider but the complaint has been closed without having any conclusion. We are still having the problem continued.

              We attempted to make a call to Mr. Manish, Mob. No. [protected] through our Mob. No. [protected] but he did not pick the phone. Then we telephoned through an unknown Number and had a conversation. He told us to sort out the complaint within half an hour. This was done many times. But the problem continued. Then after we made contact to Mob. No. [protected] and we were told that we should talk to the Franchise as only they can help in this affair.

              We also registered a complaint to Mr. Amardeep having Complaint No.[protected]. On dated 13.07.2011, we knocked for the action in lieu of our complaint. Mr. Amardeep informed us that no complaint has been registered. Further, we made a call to Mr. Satyaleshwar and he accepted that the complaint has been registered but closed now. Then we registered another complaint on dated 16.07.2011 Complaint No.[protected]. Mr. Satyaleshwar also told us that he is only authorized for registering complaints but not for sorting it out.

              Now we are in dilemma how to have sorted the complaint. The Router is not functioning because of which the teaching of Information Technology is hampered. The students are suffering as Internet is indispensable for having a good knack of Multimedia and Networking. In fact, the future generation has been curtailed in their skills and inclinations. Who will be responsible for the hamper being caused to the students? Being determined to provide quality education, we are highly concerned and responsible for the bright future of students. But we are helpless in this regard.

              Sir, it’s our plead to have a favour so that the complaint should be sorted out. We are hoping a lot for your assistance as we are feeling ourselves totally vulnerable because we have knocked all the doors but got no positive response. Please have some strict action against the Service Provider along with the concerned persons Mr. Manish and Mr. Satyaleshwar so that nobody would be the next sufferer.
              Please bear a bit pain for the students and kindly troubleshoot the concerned complaint.

              With regards,
              Manager
              SHERWOOD SCHOOL
              Affiliated to C.B.S.E., Delhi
              Affiliation No. 330135
              Road No. 6, Rajeev Nagar,
              Patna - 24
              i saroj sharma resident of bihar narkatiaganj, holding telephone no.[protected] has broadband connection, which is not woring from last two months. i has complained about in telephone office but no action has been taken place till date. i have all my bills on time.
              plz take proper action and get my bb connection in working action
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                sankalp205
                from Jaipur, Rajasthan
                May 26, 2012
                Resolved
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                Address: Etawah, Uttar Pradesh

                sir,
                i, dr. sankalp awasthi, have been using bsnl broadband since dec.[protected]. it was working well till march'12 but when i shifted my residence and along with that my landline connection on 31st mar'12, the bill received 5 days back for april'12 shows 900/- rs usage charges apart from usual broadband charges. i haven't used my landline for either incoming/outgoing since installation even once. but nobody bothers to listen at etawah bsnl exchange and are saying to pay the bill. kindly help me out.

                dr. sankalp awasthi
                [protected]
                dr.sankalp.[protected]@gmail.com
                Aug 13, 2020
                Complaint marked as Resolved 

                BSNL Broadband — inappropriate billing

                sir,
                i, dr. sankalp awasthi, have been using bsnl broadband since dec'2011. it was working well till march but on 30th march i shifted my residence and the landline connection was also shifted but the bill of april which was received 5 days back by me shows usage charges of over 900/- rs apart from usual broadband charges. now, nobody bothers to listen at etawah bsnl exchange and more so are saying to pay the bill. i haven't used my landline for even a single incoming/outgoing call in past 6 months. kindly help me out.

                dr. sankalp awasthi
                [protected]
                dr.sankalp.[protected]@gmail.com
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                  K
                  kripal.sumita
                  from New Delhi, Delhi
                  May 26, 2012
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                  Address: Patna, Bihar

                  my land line no is[protected] was installed on 26.03.2012 later on broadband connection was also provided after 3-4 days. rs 500 installation charge and cost of modem was paid. a bill from 1.4 to 30.4 was sent totaling rs 2836 for which rs 1814 was shown as previous balance . previous balance was un explained. also connection was stopped. please explain my billing details. also change broadband plan to rs 300 pm.
                  kripal prasad
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                    I
                    INDOLIAHK
                    from Delhi, Delhi
                    May 26, 2012
                    Resolved
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                    Address: Kota, Rajasthan

                    My broadband ( BSNL ) No. is 2400025 .Today I tried several times to pay online the bill amount through internet banking system situated on 1 no. of portal. Every time error in server or server too busy was shown. BSNL has managed system through a BIG concern but it is not working properly. services given to a foreigner is too expensive and not perfect.INfOSIS has provided foolproof system to so many bankers but authorities of BSNL had not acted honestly.
                    [protected]@gmail.com
                    Aug 13, 2020
                    Complaint marked as Resolved 
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                      harikumar_260
                      from Mumbai, Maharashtra
                      May 26, 2012
                      Resolved
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                      Address: Bangalore, Karnataka

                      Applied for local shifting of telephone with unlimited broad band use on 28 Apr 12. After repeated complaints and visits at yelehanka office telephone no. 28565560 shifted on 18 May 12. However BB still not working. Issued raised with AGM level but no results. Getting rude answers from PR office at Jalahalli. kindly intervene
                      Aug 13, 2020
                      Complaint marked as Resolved 
                      yet to get an answer. how can i comment now
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                        RUSHAT MANISH
                        from Himatnagar, Gujarat
                        May 26, 2012
                        Resolved
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                        Resolved

                        Address: Sabarkantha, Gujarat

                        Dear Sir,

                        I am facing lot of problem of dead my land line frequntly, frequency is very high it is every 4 to 5 day, This problem is since a year, I had complaint many times but no results is there, After my last complaint it had been solved but after a month again my phone is in dead condition.

                        There for this land line is not useful me in any urgency, I request to you kindly help me to resolve & get monthly terriff refund due to not working my phone.
                        My phonre no[protected]

                        My contact no is-M-[protected]
                        Aug 13, 2020
                        Complaint marked as Resolved 
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                          virani_joush
                          from Anand, Gujarat
                          May 25, 2012
                          Resolved
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                          Resolved

                          Address: Sangli, Maharashtra

                          Respected sir,
                          I have done recharge for bsnl 3g with rs. 601 pack but I am not getting speed of 3g. They are providing me speed of 2g i.e. around 15-18 kb/second download speed. I have complained in bsnl customer care and my complaint number was IF[protected]. Try called me and told me that mine validity for 2g is still not ended (although I don't have any data in my 2g goes plan that's why recharged with 3g plan) so I will not get 3g speed. I have paid for 3g data speed and they are providing me just 2g speed.
                          Thanks you sir for your assistance.
                          Aug 13, 2020
                          Complaint marked as Resolved 

                          bsnl/3g — data package

                          on service call i recharge our 3g mobile no. [protected] from Rs.750/- for 5gb for 1 month validity. but i dont have speed of 3g and i call 7 times in custmer care from our mobile no. [protected]/[protected] but costmer care never getiing asatisfactory answer to me and disconected my both phones to custmercare representative. my money and time both are waistes in your poor services
                          kindly reply me and solve my problem
                          Yeah! same is happening with me to I don't even know now where to go and find some help.
                          Kaustubh Pahare
                          Student
                          Bhilai(C.G)
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                            C
                            cheenu_89
                            from Mumbai, Maharashtra
                            May 25, 2012
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                            Address: Karauli, Rajasthan

                            Dear Sir ,

                            I lost my mobile handset bearing BSNL sim card today , now i want to block this number immediately to prevent misuses. Please block this and i also want duplicate sim card , provide me detailed information about it. If it is possible by here only then please do it for me. I would be thankful to you.
                            Please Help me.
                            My Details :
                            Jagmohan Sharma
                            Mobile no: [protected]
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                              K
                              kothurthi
                              from Delhi, Delhi
                              May 24, 2012
                              Resolved
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                              Resolved

                              Address: Bangalore, Karnataka

                              Sir,

                              This is Ravikiran.K with BSNL Landline with number[protected]. My location is Belur Nagasandra area after Spandana Appartments. This area is under Vimanapura/ Indiranagar exchange.

                              Every Month the telephone and broadband will be dead for at-least 2 weeks and even after repeated complaints also, there is no improvement in the service. Request you to please look into this problem and provide us break-free service. The Main problem is JTO :Venugopal with mobile number [protected] will not even the pick the customers call at all. I would have tried reaching him atleast 1000 times till now.

                              I am not left out with any other option but to complain this problem here. The complaint numbers : 3031- registered at BSNL call center, last week.

                              Another complaint number : [protected], this complaint is raised in BSNL customer service portal.

                              Thanks,
                              Ravikiran.K
                              Aug 13, 2020
                              Complaint marked as Resolved 
                              Dear Sir,
                              Subject:-Telephone No.[protected] not working.

                              I am a widow aged 78 years residing at S1, II floor, "Priyanka Homes"365/3C'10th Main, II cross, Malleshpalaya, Maruthinagar, Bangalore 560075.This is to inform your goodself that the above mentioned phone is out of order since the last 20 days and inspite of lodging a complaint before 20 days there is no action from your office.You can verify from your complaint desk the complaint no.as i could not note the same.Sir my children are all staying far and wide and the only mode of communication is through a phone and I am staying all alone.As i am physically handicapped I cannot visit your office at Indiranagar.
                              I now request you to kindly arrange to rectify the problem asap and also please dont charge me any rent as the phone is out of order for more than 20 days and as per your directory page no.31 (rebate for interruptrion), i am eligible for waiver of the rent for the said period.

                              I sincerely hope that at least now my problem will be solved with your good offices.
                              Thanking you,

                              Yours truly,
                              Thankam K Nair.
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                                suman sinha ranchi
                                from Kolkata, West Bengal
                                May 24, 2012
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                                Address: Ranchi, Jharkhand

                                i have been charged rupees 7 per week for beauty tips which i have never been activated . i have lodge a complain for it to customer services on 10th may 2012, the services never been stopped. again i lodged a complain for it on 20th may 2012.The c.care has assured me this service would be deactivated. The 22nd may i got a massage from c.care that your complain no E20jh3122429 has been closed &resoulution states is Vas Deactivated on 10.21 a.m.But same day on 4.16p.m i got a massage form 5959507 that Rs.7 charged.Thanku for using beautyTips services YOur services have been renewed. so i request u sir plz do something to stop this unwanted beauty tips. my mobile no is [protected]
                                Aug 13, 2020
                                Complaint marked as Resolved 
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                                  snehalms
                                  from Mumbai, Maharashtra
                                  May 24, 2012
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                                  Address: Bangalore, Karnataka

                                  Hi,
                                  We had taken BSNL broadband connection on 12th April 2012. after 2 days, i.e. on 15th April 2012, it stopped working. It was not getting connected only. We called BSNL people, but they did not respond properly. Whenever we used to call a them they used to give some excuses like "I am on leave today, can not come" sometimes they used to tell that they will come but they did not come. Finally after 1 month, we got frustrated because of this type of response and called them on 19th May 2012 and told that "if today also they wont come then we don't want their connection only. Please disconnect it." On this they replied saying "Do whatever you want". We went to BSNL customer care center at BEL circle, bangalore, We wrote a letter for disconnecting it.
                                  For this broadband connection we have involed Rs.3000-
                                  Now they are telling that they will not return our money also.
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                                    R. Poovaraghavan
                                    May 24, 2012
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                                    Address: Chennai, Tamil Nadu

                                    Sir,
                                    We are bsnl customer since fifteen years onwards, I have never faced such a bad condition of this time.
                                    Pl help me from this problem at the earliest. My land line no is 25951034. My complaint no is [protected].
                                    we are aged people If any health problem comes we can' t access our son & daughter immediately.
                                    Pl help pl help pl help pl help.

                                    BSNL land line & broad band — Re - Connection

                                    I Smt Narmada Vemuri having BSNL land line with broad band connection bearing no.2589333 in exchange NRPM in VIJAYAWADA TELECOM DISTRICT. In Decem, 2008 i received bill for the above phone no for Rs.15, 000/- . Due to my finanicial problems i did'nt paid the bill till today. The land line and broad band connections are disconnected.

                                    In this connection i request you to reconnet the above phone & broad band connecten and allow me to clear the above phone outstanding dues in 5 monthly instalments.
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                                      deshankar2000
                                      from Delhi, Delhi
                                      May 24, 2012
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                                      Address: Chennai, Tamil Nadu

                                      Sir
                                      MY LL no is[protected]. It was not functioning for the last two week(line dead) , Eventhough I complained thru 1500, twice the docket was closed without making the remedy.
                                      Like Myself, nearly 20 of the neighbour resiodences are also affected. NO action as taken.

                                      Pls do the needful

                                      D. Sankaran
                                      cell [protected]
                                      Sir
                                      MY LL no is[protected]. Phone line is dead for the last three days (line dead), Even though I complained thru 1500, twice the docket was closed without making the remedy.

                                      Directly i complaint to exchange office (Arumbakkam) also still now problem not solved

                                      NO action as taken.

                                      Pls do the needful

                                      Regards.,

                                      P.Sivakumar
                                      Chennai
                                      my landline no is[protected].phone line is dead for the last 3weeks i complained thrice. no action ta ken pleace do the needful.

                                      BSNL CHENNAI — Isd connection not available

                                      sir,

                                      I am unable to use my mobile no [protected] for ISD connection. Pl make arrangement for ISD connection.

                                      Thanking you,

                                      Yours faithfully.

                                      Nagabushanam
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                                        venkat201
                                        from Pune, Maharashtra
                                        May 24, 2012
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                                        Address: Chennai, Tamil Nadu

                                        Dear Sir/Madam,

                                        I had requested for an New Broadband connection with BSNL on 1st Feb 2012 and got the number allotted in few days (Request no.[protected], but till now their is no response in providing with the connection at my home. After being following it up with the concern person on regular basis, every time he comes with one or the other excuse.

                                        Can this be taken as a complaint and take it forward for doing the needful.

                                        Regards,
                                        Venkat
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