Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Respected Sir,

I am a subscriber of BSNL landline and broadband service. My telephone
number is[protected].

My broadband connection has started from 30.09.2010 in 299.00 schemes.
My modem was in free service. I have applied for new modem (rental
basis) on 27.02.2012. But the telephone bill I had excess bill amount
for the Bill period from 01/02/2012 to 29/02/2012. My Bill amount is
always around Rs 340.00. My last bill amount was 660.00 for the Bill
period from 01/01/2012 to 31/01/2012. I can’t pay the excess bill
amount. Now kindly take action to send rectified the bill immediately.
You can check all my data record from Sep 2010.


I have already informed to all the BSNL authorities about my Telephone
set problem (It is totally out of service) and broadband problem from
last 5-6 months (Error No 678). I am facing Broadband problem
regularly. I came to Dumdum & Kestopur Exchange on 27th Feb 2012 for
complaints booking. Docket No: [protected] after that I have applied
for reconstruction every week but till the problem not solved. Now a
huge amount bill comes to me. I am seriously very much frustrated and
unsatisfied form BSNL service.

Kindly take an action for false excess billing and smooth broadband service.


Bill Details:

NET AMOUNT PAYABLE IN THIS BILL 2541.22

MONTHLY FIXED CHARGE 1600.61
ONE TIME CHARGES 750.00
USE CHARGES 0.00
SERVICE TAX 190.61
LATE FEE 0.00
TOTAL CHARGES 2541.22



Name: – Mr. PurnaNanda Mazumder
Customer ID: - [protected]
Tel No: - [protected]
Bill Number & Date: – 80570880 – 09/03/2012
Payment Due Date: – 29/03/2012
Bill period: - 01/02/2012 to 29/02/2012

Regards,

Dibyendu Mazumder



Respected Sir,

I have already mailed you for the telephone and Broadband problem & Excess billing of Broadband on 27th March 2012 but it’s not solved till now.

I have complaint against the Excess Billing on 31st March 2012 on AOTR of & DE (External) Dumdum Telephone Exchange physically.

The AOTR confirmed me that bill be rectified. He check my data and details and cutoff the fess to 3201.00 to 880.00/- .

Yesterday I have got a bill amount of Rs. 3976.00.

I am not understood what is going on, I have applied for rectification of bill amount, and they have gave me receipt of application. Broadband is out of service from 6 months. I have totally fed up about landline and broadband. Are they serious and sincere about their work?

I can’t pay the excess bill amount. Now kindly take action to send rectified the bill immediately.
You can check all my data record from last 6 months.
Otherwise please cutoff my BSNL Landline & broadband line immediately. I cannot pay excess and unused bill.


Regards,

Dibyendu Mazumder

Dear Sir
Kindly stop immediately video bar from handygo which is send by this number[protected] already deducted Rs. 30. I never suscribed such type of things, how it is subscribed. It is unlawfull.
You can send only bsnl message other type of message should not be send on my mobile no [protected].
Also return my money as early as possible rs.30
Also inform me for the same..............



by,

D.SUGUMAR - [protected]

DEAR SIR

MY TELEPHONE ISNT WORKING FOR LAST 6 MONTHS
DESPITE MY NUMEROUS COMPLAINTS TO TELEPHONE
AT PANTHEON ROAD, EGMORE 2ND LANE
AE- MR.SIVAKUMAR , JE- MR.SRINATH & DE-THIYAGARAJAN.
THEY SAY ITS A CABLE FAULT & THERE CGM IS ALSO AWARE
OF IT & HE IS HELPLESS.
I AM SURPRISED BY SENIOR OFFICERS REPLIES !
THAN ONLY GOD SHOULD HELP US ???

hellow ................... main bhopal se hoon mene bsnl broadband connection liya tha jiska modem mane 1800 rs dekar khareeda tha,,,,,,,,uski 1 saal ki guarnty hai par wo 3 month main hi kharaab ho gaya,,,,,,,,,, maine replace karne ki complaine ki hai abhi 2 mainhe nikall gaye abhi tak kuch nahi hua ,,main kya karoon,,,,,,,,,, ya to bsnl mere 1800 rs wapas kare ya replace kare jaldi bataiye main kya karoon,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, jaldi batayen,,,,,,,,,,,,,,,,,, devendra sharma bhopal

My landline no.[protected] has not been working from past one week.It always been a horrible task to get it repaired. No complain is attended by phone , I ve a doubt whether Customercare exist or not. The staff is always unresponsive and calls are either disconnected or put on hold.
I always ve to take a Rickshaw and spend time & money to just make them write a complain.
sir, I m a seniorcitizen and want to keep d land line.
Please, improve your services do not irritate the consumer so much.Though I ve made the complain(no.920) on monday there is no response till now.
I ve got fed up now. My address is co Hashim Ali, 94 Garib Manzil , Dodhpur, Aligarh

Sir... My no. is [protected]..every one week after, a message like this "thank you for using service, you have been charged Rs. 8 . for more downloads log on wap. handygo. com" from this no. "+[protected]", i have been deducting Rs. 8/- from my mobile balance every time.5 min ago i get this message and take rs 8 fom my account pls unsubscribe this one.. pls help

Sir,
Ref: Land phone No[protected]
I got a huge amount of telephone bill for more than Rs 1900 for the month of March and April 2012.It is not fully for my use.Last many years I did not paid such an amount.We have mobile phone with the every members of my family.Therefore there is no chance to such a bill amount.
Therefore I humbly request you to verify the bill details and give me the call details at your earliest.The amount shown in this bill has been paid today.The excess amount may adjust in future bills.
Expecting your earliest steps for correcting the bill amount and call details.
My mobile No [protected] By
Mubarak Alipetta
Edavanna
Manjeri

I have to bring it to your notice that inspite of various facilities/services supposed to be rendered by your service centre, Bsnl service team at Parvathipuram do not entertainment any complaints or calls. From last 45 days back I have called upon and lodged a complaint to say that my landline not working, Then I called Bsnl JE(bhaskar [protected]) and AE [protected] till date they are not respond my phone calls .then directly I am go to bsnl office but they are not give to any solution of my complaint they said it will take some time this sentence several times told to with me. These are only false promises but nobody attends to our complaints. If this is the state of affairs,every month bill continusly came to my house.still date no pending in my bill but ph not working. And bsnl ae je irresponsible answers given to me sir.i highly irratated.

I hope that you will take suitable remedical action to attend to the complaints by your service team and I do not face any problems in future.

Whenever I lodge a complaint, when I ask for my complaint number, they say they do not generate any complaint number. This shows that there is no record of my complaint.
Expect to receive early and prompt action.

i start wimax internet service 6 or 7 month when i start the service the speed is upto 700kps downloading speed after two month the speed was decrease into 250kps downloading speed and now 2 month before the speed was more decrease now speed is 30kps downloading speed and i mostly go daily in bsnl office and he said we cant do anything for you we dont care if you want to disconnect the service According to plan 512kbps charges 900rs include tax

I recharged my BSNL mobile [protected] with 110 Rs. by using SBI mobile banking on May 5,2012.Amount was deducted from my bank account but recharge amount was not received to my mobile.I contacted BSNL customercare ,the person told me that recharge was failed due to technical problem and it would be solved in 24 hours..I also complainted to SBI through email.But I have not received the recharge amount yet..
Pls help me..

I INSTALLED A MICROMAX 3G USB MODEM WITH BSNL LOGO, WITH BSNL SIM NO-[protected], TO MY LAPTOP FOR INTERNET SERVICE.

CONNECTION IS UNPREDICTABLE/ NO GPRS OR 3G SERVICE/ BALANCE ENQUIRY SHOWS NULL. I HAVE SUBMITTED ALL DOCUMENTS
AND HAVE SEVERAL BSNL MOBILE SIM( NOS- [protected]/[protected]/ LANDLINE NO[protected] ENSURE PROPER SERVICE AND REGISTRATION.
HOW CAN I GET BROADBAND MOBILE INTERNET SERVICE?

DR. KRIPASINDHU DE

I am receiving sms from 54000010 i.e shayeri service that my mobile is renewde for their sevice and they charged Rs 10/-.many times.I have requested bsnl many times to block but still I am getting this message .It is important that I never told to get this service. Therefore I request to do the needful to stop this undesired /unwanted message. Here I would like to claim the refund of charges taken so far. Otherwise I would like to file a case agaist this .
Thanking you,

yours fathfully
Dr V K Srivastava
A-44 sector -15 Rourkela-769003 ODISHA
moble no [protected]

I was BSNL Postpaid Mobile customer since last 8 years. FYI I am the first person in Gujarat to get BSNL World Roaming on Mobile. Due to persistent connection problem, call drops, data connectivity problem & other network related problems, I opted to go for Prepaid connection as I found that all my circle who had BSNL Prepaid connection were not facing such problems.

Now I have converted my connection to Prepaid, nearly all my problems are solved. However Data connectivity problem is still troubling a lot though have been reduced considerably.

I am trying since last 45 days to lodge complain with Customer Care & every time I am assured that my Data Connectivity problem will be solved in 48 hours or am informed that someone will visit my place to check the problem. But so far nothing concrete has been done.

I am a diehard BSNL fan & really want to continue using uninterrupted full Mobile services which I am currently unable to use fully due to problems mentioned above. I urge you to kindly take up the matter seriously & solve my problem once for all.

Dear sir,
I would like to state that I am unable to recharge my BSNL mobile number [protected] as the account is temporarily blocked (when I'm calling 123 it is being told).
I could not recharge my BSNL number since October 2011 due to unavoidable circumstances.
I went to local Bankura BSNL office a month ago where they took a note of my complaint but did nothing.
Then I submitted a complaint online in BSNL complaint portal (Docket number- E03WB[protected]. It is showing as "nodal closed" and complaint "resolved" BUT STILL I CANNOT RECHARGE MY ACCOUNT AND dialing 123 is producing the same words i.e. "Your account is temporarily blocked".
I shall be highly obliged if you kindly look into the matter and do the needful at the earliest so that I can continue using BSNL mobile,
Thanking you,
Yours truly,
Bidhan Nayak,
Bankura,
West Bengal.

Poor service
Myself T. Singh , resident of vill Dhamai, punjab, have a BSNL Broadband Internet connection on my landline phone number [protected]. In the begining, the internet connection was working properly but with some minor problems. But since the last 2 months, the service has deteriorated so much that it is impossible to work on the internet.

Every week I have made complaints to the concerned officers and engineers working in the BSNL Garhshankar Exchange office. At first they used to give atleast some hollow promises that the situation will improve in some time etc. But nowadays, they simply say that "we cannot do anything about it. You have to work just the way it is." The higher officers in the IT wing are completely useless as they have little or absolutely no technical expertise to handle a department such as IT, including the General Manager himself.

I just hope someone can take some action, because as the BSNL people say, its a govt. office and no one can do anything about it.

sir,
i, dr. sankalp awasthi, have been using bsnl broadband since dec.[protected]. it was working well till march'12 but when i shifted my residence and along with that my landline connection on 31st mar'12, the bill received 5 days back for april'12 shows 900/- rs usage charges apart from usual broadband charges. i haven't used my landline for either incoming/outgoing since installation even once. but nobody bothers to listen at etawah bsnl exchange and are saying to pay the bill. kindly help me out.

dr. sankalp awasthi
[protected]
dr.sankalp.[protected]@gmail.com

my land line no is[protected] was installed on 26.03.2012 later on broadband connection was also provided after 3-4 days. rs 500 installation charge and cost of modem was paid. a bill from 1.4 to 30.4 was sent totaling rs 2836 for which rs 1814 was shown as previous balance . previous balance was un explained. also connection was stopped. please explain my billing details. also change broadband plan to rs 300 pm.
kripal prasad

My broadband ( BSNL ) No. is 2400025 .Today I tried several times to pay online the bill amount through internet banking system situated on 1 no. of portal. Every time error in server or server too busy was shown. BSNL has managed system through a BIG concern but it is not working properly. services given to a foreigner is too expensive and not perfect.INfOSIS has provided foolproof system to so many bankers but authorities of BSNL had not acted honestly.
[protected]@gmail.com