Bharat Sanchar Nigam [BSNL] Complaints & Reviews

each day i receive a push message as
"FHM video of the day-jan 10 2010 wap.galaxy.mauj.com/sf/sub3/psrv.php?subid=1454&spl=10756"

and in the evening my balance is getting deducted by rs 5...
then i receive a thanks message from 70090005 mentioning as
"thanks u for subscribing for 00:15:19 from cellone galaxy @ 01.10.10 00:15:19
you have been chargeed rs 5.valid till <-s2->"

i would like to deactivate this service at the earliest...
please help me..
my cell phone no is [protected]

We dont have any bills overdue. But whenever we make a call, it says - "Your telephone charges are overdue".

My phone no. is[protected]. Pl. fix it asap. I am also not able to call 198 or 1500.

Regards,
Anup

Res. Sir,
I am a regular customer of BSNL landline since 1996 bearing phone no.[protected] residing in Aurangabad, Maharashtra.
I was satisfied with the services of BSNL until suddenly I received bills which were almost double of the routine bills I use to get.
I have shown it in the following table.
Srl. No. Month/ period Bill No. Date Amount in Rs. Paid / Unpaid
1 1 to 30th September 2008 T[protected] 4th Oct 2008 2154 Paid
2 1 to 30th November 2008 T[protected] 4th Dec 2009 3423 Not paid due non resolved problem
3 1 to 31st December 2008 T[protected] 4th Jan 2009 2546 Paid

I requested for the details of the bill and could get only for the month of November which indicates about 10 to 15 calls every day to a mobile no [protected],
After thorough discussion with each member of my family I can say that,
• No one from my family has called on this no.
• The majority of the calls are made during the period when no one o[censored]s are at home
• All four members of my family are on their routine academic / office work, during day time and the house is locked.
I tried to convey this to the BSNL office at Aurangabad but unfortunately I could not get response, which is against the reputation of BSNL customer care.
I hope you being the authorities will kindly instruct the concerned officers in Aurangabad to look in to the matter.
Thanking you

Repeated sms has been going out from my MOBILE no. inspite of delivery report showing message waiting. First the customer care told me to make some changes which i tried to no positive outcome. Finally even changed my hand set, still the same problem persits. its been more than a month now .This is causing additional expense to me and mental agony to me and my contacts to whom i send the sms to.

I got a msg from upsaid name (BA-BrandX) wat type of msgs are these how do they get our numbers. Are our numbers not safe. kindly do help. Thank You

Sir,

My sim card bearing number [protected] was lost while I was travelling. Please arrange to block or feeze the number with immediate effect.

Thanks

Poonthara Narayanan Kutty

Hi, My name is Dheeraj Kr Sharma and my mobile number is [protected], on dt-09 Jan 2010 at 10 am, I have made recharge my phone by Local Shop via Flexi service on my number but by mistake he had recharges Rs.100/- towards another number [protected], which seems same as my number , and the Rs100/- topup has been transfered to his number and he has denied to pay me. So, I have a request from BSNL(Government Organigation) that in this situation...

i have surrender my iptv connection in month of june2009 . but till date[protected] , i have not recieved refund . when i call to bsnl office they say that refund is pending from aksh fibre after that i contact mr. rajeev from aksh fibre on there mobile no--[protected] they cannot give clear information regarding refund of security . pls help my refund still pending from more than six month



my contact no[protected]

Dear Sir,
my name is James AJ ,residing under Kuthiathodu BSNL division,I have taken a WLLhigh speed inetrnet connection at my home,After two weeks of request submission an executive came from the BSNL office (Kuthiathodu branch) and installed a wll system in my house.After installation i noticed that the battry attached to the WLL system is malfunctioning ,I enquired the with the executive and he was not even aware that the system needs a battery ,after telling him lot about it he said he will contact back for supplying the battery system and he gave me the local office contact no.
From the next day onwards i started calling the no but inspiight of ringing noone was responding.AsI am working as Security Supervisor Operation in Cochin Airport I am not able to go to the office personally and complaint.My land line no is [protected],
I request you to please look into the problem ,

With Regards,
James aj
Alathara house ,
Ezhupunna South po,
Muttunkal,
Cherthala
Alappuzha
pin 688550

On 27th October 2009, an online payment of amount Rs 55 was done through net banking (SBI) for TOPUP of BSNL PREPAID MOBILE NO. [protected]. However, the said amount was deducted from my account after online payment and the TRANSACTION ID received was TXT[protected]. But with much regret to say that till today the amount was not credited to the aforementioned mobile number.

The matter was focussed to Customer Care ([protected]) several times and Complaint No. registered on this issue are
i) 3834927
ii) 3967192

Till date no positive action is taken from their side. Hence it is my earnest request to look into the matter and do the needful at the earliest.

From: NIRMAL BHADRA
Contact No. [protected]

Sir,
I have paid land line bill through online on 26/12/2009 but still showing payment due. The details are given below:

tel. no [protected]
cosumer no. 1713090
bill no. 28598122
bill date 08/12/2009
amount Rs. 975.00
transaction id [protected]
payment id [protected]
trasaction date 26/12/2009,
time 21:11:10
referance code [protected]

please look into the mater.

m.k.sinha
E 269 sector 2 dhurwa
ranchi(jharkhand)
e mail id [protected]@gmail.com

Dear Sir,
I am a bsnl postpaid punjab customer my Mob. No. is +91-[protected] right now i am at J&K there only postpaid mobile works due to security resins my Mobile incoming and outgoing service is blocked from today i got one sms 2 days back from bsnl your outstanding bill is 437/-. my brother went bsnl office talwara township distt. hoshiarpur 3 times they replied your bill is not generated yet so we can"t pay talk to customer care. i talked to customer care Mr. rahul today buy did not get satisfactory answer, I am working with a medical equipment company as a sales engineer my total business is on phone. please try to resolve problem.

Deactivate from TM-gupshup and TA-gup shup
i have tried to deactivate from the TM GupShup & TM-GhupShup but still i m getting the messages every day. it is a big mental anguish for me to delete those messages every hour even in the middle of the night .... pls stop it ... my no is 91-[protected] i m from Sriganganagar(Rajasthan) ... thnkyou

please stop bsnl wap massages to my mobile no. [protected]. Stop WAP Actress Pack service Immediately

I lost my mobile phone. please block my SIM. My mobile number is [protected]....

Sir


I lost my mobile today. Please block my sim No [protected].

My Name is N.Ravishanker residing at Mounekolala - Marathalli
Date of Registration is[protected]
Registration No is : VMP/N-OYT-GNL/25256
CONSUMER No : 52518410

I got registration card 10 days back but connection not yet started ..
please do need [censored]ll as i need this telephone and it is very very important for my businesss .

Please do need full and activate my connection asap

Thanks in advance, .

My contact no
[protected]

I have taken bsnl broadband connection recently... am unable to change my password and tried to open the site...www.selfcare.sdc.bsnl.co.in is not at all working.. how can i change my password???
Also i have received a bill No.7040105 dt.06.12.2009 for Rs.2199 for the month of November 2009. Bill shows gross usage charges Rs.2259.45 and duration as 147 Hrs. which is not at all correct. Our monthly consumption is not more than 30 Hrs.
Please look into and do the needful.
Regards.
S. VENKATA RAMAIAH

Dear Sir,

Sub: Lost my Sim card

I have lost my Sim card bearing No:[protected] which was having BSNL Excel Prepaid in Chittaurgarh, Rajasthan. I request you to kindly block my SIM to avoid misuse of my number. Pls issue me the duplicate Sim.

As far as i am aware BSNL has introduced the student suvidha scheme in KERALA with an advertisement saying flat call rates throughout the day. The same thing was effective in case of sms at the time of introduction (no additional charges on festive days) till last day of previous year. I've been using this student suvidha plan since from the time of its introduction in 2008. Most likely thing I'd like to express here is that I've never been satisfied with their service ever from the very beginning.They were offering 2000 free sms each month; which was definitely an exclusive offer at the time of release!!! Soon after I got myself equipped with suvidha (94963 series), sager brought me aware of the hidden cheats that were accompanied with the sim.

As soon as I started sending sms, it came to my notice that there is "NO GUARANTEE" for the sms being delivered to the right person on time. Sometimes I cannot send sms even after a number of tries!! This used to happen often with my sim, for which I complained quite frequently to the customer care service. Usual guidance I've been getting from customer care is to switch off the phone and try later, refresh the service center no etc..however neither of the above solved my grievance. Somehow to ensure the delivery of the message being sent, I activated the delivery report service regardless of the loss of 10paise per sms. And i was happy to some extend. Next bad experience was regarding long sms. Even if when the delivery report was on, most long sms were not delivered to the recipients' inbox. I complained again to the customer service but still the problem persists. ""Sometimes even if its shown a successful delivery report, some part of it may be missing at the recipient side."" I could know the same only when the other party sends a reply regarding this missing message!!! I have experienced this quite a lot. ( Often I used to miscall my fellows after pressing the send button to make them aware than I've sent you an sms please ensure its delivered to your mobile or else ring me back to send it again.)

Another problem regarding sms is that if we send an sms with delivery report on, the sms will be sent for the time being and will take an hour or half an hour more to get a delivery report, that too an unsuccessful one saying that the sms was not delivered to the recipient and will deduct 10paise for the same along with a reduction in the number of free sms left for the month.

Also I don't know whether BSNL has a phase of enmity with BHARATI AIRTEL!!! No sms send to an AIRTEL no. has a timely delivery. Most times a single sms being send is ABSOLUTELY NOT DELIVERED to AIRTEL no's. I can guarantee the credibility of said statement. It is required to send multiple copies of messages simultaneously to ensure delivery to an AIRTEL no., even when the delivery report is ON. If you send three messages simultaneously, only one has a delivery guarantee and the other two will be lapsed with a service reply 'MESSAGE COULD NOT BE DELIVERED" along with a deduction of service charge for THREE delivery reports (see here two are not being delivered).

After complaining customer care frequently about all these disregards I found myself that keeping quiet is rather good as they will never adopt with my requirements, that much I was fed up with the service. Anyhow I was quite able to adjust with them upto the time being, Since my contacts being large nowadays, I could not afford a change in this number that I am using.
I am required to register this complaint not only because of the above said things, the main intention was because they charged me 80paise for each sms on 31/12/2009 and 01/01/2010. Since december 2008 I've never been charged for sending LOCAL SMS, all days (INCLUDING FESTIVE DAYS) It was quite one of the main attraction of the scheme student suvidha. All other service providers in INDIA are not providing special tariffs on festive days. Now I'd give an exception to RELIANCE customers, I hope they have some offer now. Anyway on 31st decemder of 2008 and 1st january of 2009, I experienced FREE SMS as per the scheme and on all other festive days of the year 2009 I had FREE SMS!!! But on 31/12/2009 and 01/01/2010 they charged me 80 paise for each sms...why is this happening to customers like me?? Do the Govt run telecom giant considers customers as fools?? I need to clarify this situation. Every other network atleast will send sms or inform through website regarding the non availability of free sms before the upcoming festive days.

..NEITHER I SAW ANY UPDATE REGARDING CHARGEABLE SMS FOR "STUDENT SUVIDHA" IN BSNL/KERALATELECOM WEBSITE NOR DID I GET SMS UPDATION...

I realised it only after losing money from my account. I'm confused, totally confused!!! Why the hell did they do this to customers, despite having any information in advance????????????????
Please register this complaint to take necessary and immediate action against cheaters like this.Suggest me a solution..I'd wish if number portability has come into existence.
My no. is [protected]