Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear sir/ Madam,

My name is Dr Suresh Kumar and I am going to complaint regarding the BSNL customer care service. I bought BSNL EVDO internet data card 3 months back. Since then very rarely I was able to talk to any customer care personnel. I have 2 customer care numbers[protected] and[protected]. The first one keeps ringing and no one picks up and the second one is busy all the time. During these 3months, only twice I was able to talk to customer care personnel in spite of repeated uncountable attempts of calling spread over period of weeks.

Even when I connected, customer care personnel talks very rudely and does not pay any attention your problem. They seem to somehow ignore you and also they lied to me once. I totally ignored this situation until today (14 July 2009) when I was very upset by their behavior.

My BSNL EVDO is supposed to have 2 mbps speed but for the last 2 weeks it’s very slow (even less than 126 kbps). To know the reason I called[protected] and the customer care personnel did respond this time by picking up the phone but instead of answering question he just gives another number which happens to be[protected], which is the same number I attempted several times in the past, which is always busy. But on 14 July 2009, the second number was not busy and the customer care personnel answers the phone.

As soon as he understood my question he hangs up the phone and then he makes repeated attempts to check whether I am still online. I deliberately did not hang up my phone to know what was going on. After 6 minutes, I disconnected and tried again and it became busy thereafter. It is very obvious that customer care personnel are not doing their job.

I am very disappointed by this behavior. I hope someone will attend to this and try to solve the problem.

Thanking you,
Dr Suresh kumar

respected sir/ madam,
ur all the employees so called sarkari jamai's are having good time during the job time. they are always not avaible to the customer. this is the worst part o[censored]r service. we are not free all the time coming to ur office and in returns hearing with a cold brain that "atyare koi nathi kale avjo". i want ur reply fast about what are ur actions to it.

krupa panchal
baroda.

Complaint regarding internet connection being disconnected abruptly.

From,

S. RamKiran
Telephone no. 24055868
Plot # 154, House #10-6-245,
Brindavan colony,
Saroornagar
Hyderabad - 35

To,

The Manager,
Saroornagar, BSNL,
Hyderabad

Dear Sir,

Sub: Complaint regarding internet connection being disconnected abruptly.

I am facing lot of inconvenience as my broadband internet connection for telephone number: 24055868 is always getting disconnected. Phone device also has some problem.

I request you to kindly look into this matter and resolve the issue and do the needful as soon as possible

Thanking you sir,

yours truly,

RamKiran S

Sub;-Telephone No[protected] BSNL Broadband is not working from 3 May2009 Complaint details are as Under . Date ComplaintNo Type of complaint
3/5/09 1074 Broadband not connecting
11/5/[protected]do[protected]--
16/5/[protected]do[protected]---
23/5/09 1306 telephone no 2786551 Partial services and heavy noises
29/5/[protected][protected]do[protected]
01/6/[protected]-do[protected]
04/6/[protected]do[protected]
I am facing problem. Month of may 2009 access bill already paid.Kindly enquire the matter and arrange to solve the problem since my all work is heldup.

I had landline connection along with Broadband. I submitted the application for telephone closure at Adyar Customer Service center on 14th Oct 2008 and submitted the Instrument to BSNL chennai Thiruvaniyur branch on 18th Oct, 2009. The request id as per the Stores Receipt dated 18th Oct, 2009 is 81445405. I was told that refund will be credited within 2 months to my bank account the details of which i gave with the closure application.

Now 8 months have been completed and till now i haven't received any refund. Can you please let me know the status of my refund.

Regards,
Rajesh Taneja
Landline Number:24488883
Consumer No. [protected]

My name is Sudarsana Rao Akunuri. I stay at Sector:10B, Vasundhara, Ghaziabad.

My phone having Phone No: 2886555 is dead from past 20 days. I made somany calls to 2885500. Most of the times the phone couldn't pick by anybody.. some times Madam picks and told the problem will be solved today. But no action taken till today.

Even I lodge a complaint in complaint book on 04/07/2009 at Vasundhara exchange. But no action taken. Please take care of my complaint and resolve it asap

To,
B S N L,
Broadband Deptt,
Kolkata.

Sub: Irregularity in Broadband connection for my telephone number[protected].

Dear Sir/Madam,
it is with utmost regret to state that for nearly almost 60 days I have continuosly been complaining about my Broadband connection on the complaint telephone number of 1500, personal visits to your branch offices both near Lotus cinema crossing ( Divisional Engg-Internal ) as well as Lenin Sarani branch above Punjab National Bank ( Divisional Engg-External ) but no serious action as yet has been taken.

Several number of times I have personally made visits to your BSNL offices but each and every time either I have been given a complaint number or assurance that a qualified technician would come and visit my premises and solve the issue.

It is shocking and rather absurd to state that inspite of several request from my end, no one seems to be concerned nor is anyone responsible to resolve my issue and restore my connection for which I always on time make my due payments.

I am not being able to make any good use of my internet connection yet I am paying my bills on time. The lights on my modem which show stable is only of WLAN whereas all the other lights keep blinking on and off. DSL blinks and goes and so does Internet light. My connection stays maximum for 2 minutes and again disconnects. A week back 2 gentlemen from the external office were deputed to come and see my problem but they checked a few things and assured of returning the next day and complete my problem but never returned till date.

I have spoken to Mr Burman ( External- Lenin Sarani Office ) but he asked me to meet up with another gentleman named Mr A Das. It is rather most shocking to see that even though Mr A Das is there to work for customers he never ever answers his telephone[protected]. One can call at any hour of the day on this number but to no avail. I wonder if he ever wishes to help any customer sincerely at all ??

I, humble but forward my request for the concerned department to look into my issue and try and give me uninterrupted service for my broadband so that I can surf the internet and do my work from it.

I look forward to all the support from your end at the earliest and oblige,
Thanking You,
Professionally Yours,
Mansoor Husain,
Taskeen Apartments,
35, Ripon Street,
Block-A,
Flat-405,
Kolkata: 700016

Mobile: [protected]

Ref: Consumer No.[protected]
Appn No.[protected]
Work Ord No.2816 dated 28.11.08
Sub: New Connection

With above references I apply for WLL phone on 28.11.08 till today I have not recveied phone nor any satisfactory reply from you Virar Telecom Exchange.
“Answer is instrument is not available, give us Xerox copy of application if instrument is available we will call you”, that’s the reply from you.

I require telephone line on highly piority.
Kindly look into the matter and do the needful.

Thanking you,
Yours truly,
Pravin Mestry

Sir,

i am BSNL prepaid user. My compalint is that the Caller tunes are not loaded on my mobile no [protected] but Rs 20 deducted from my account for downloading (before 5to 6 days)
An amout of Rs 20/- has been deducted from mobile no -- [protected] on my demand and registering my demand by calling at 56700 and doing all related activities successfully by me, but the song -- TWIST(Remix)(Hindi song) has not been loaded on my above mobile prepaid phone so for . I have tried so may times to cotact at customer care number 123 and [protected] but it is not being possible to connect with these numbers. I request you please to attach above caller tune on mobile number [protected] which will be heard by all persons contacting me as soon as possible.

My phone number is [protected]. It is a new connection. Without making any call / downloading any service or features, my account has been debited to around Rs 150 in last 2-3 weeks. I called the customer service cell over phone twice in last one week. I was assured that it would be looked into and reply would be sent by SMS, but I have not received any reply. It is requested that after due investigation, my account may be credited at an early date.

MY BROTHER IS IN MERCHANT NEAVY, AND HE WENT ON SHIP AROUD 3 MONTHS BACK, SINCE THEN HE DID NOT USE HIS ACCOUNT AS YAHOO IS NOT AVAILABLE THERE, HE HAS AN YAHOO ACCOUNT, HE TOLD ME TO CHK THAT SO THAT HIS ACCOUNT IS NOT LOCKED FOR NOT USING IT SINCE SO MAN DAYS, BUT WHEN I CHECKED IT, I GOT THE ACCOUNT IS ALREADY EXPIRED, PLZ RESTORE IT AND PROVIDE NEW PASSWORD SO THAT WE CAN CHK IT AND CONVEY HIM TO ON SHIP.
HIS MAIL ID IS:[protected]@yahoo.co.in

I live in Pune. I am having B fone of BSNL, No.25459359.

I requested on 1500 for change of plan on 30th June, 2009 and it has been told that it will be changed within 7 days.

But till date (13th July, 2009) it is not changed. I want a plan of Rs.99/- (only incoming).

When I again contacted on 1500 number, the person there said that he can't do anything about the change of plan, and also told me to visit to BSNL office.

Then what is the use of the number 1500 ?

-- Potbhare G A

the sim is showing limited service when operated since a week.it have a life time till 2010 but showing this above kind of problem .please take this problem as granted and hope that it will be solved soon. i am a proffessional worker, i need my contacts to be activated soon as m facing a lot of problem to contact wit my clients.
hope to get a response soon.

sir imy self suraj kumar Dhiman. i am doing MBA Himachal pardesh university shimla. most of the work of MBA student are done on internet.I want to purchase a Bsnl data card and i want to bsnl Exchange and go to the S.D.O office sir he must tell me tu take a connection of brod band in land line. he is never told me that its insalation charger and other rants. after one month my bill comes 3000 month. U think a student ke liya je kese possible or sir tin month me use cutba bhi nahi sakte the. sir app sr je requst he sir ki app stundents ke liya ek asa plan jari kar jika use unlimited ho ke bill 300 se jada na ho. thankyou

My phone number is[protected] Please send my consumer number.

Sir,
I am a landline holder since about 15 years but from some days i am getting a problem that when my landline number goes dead and i complaints the department nobody takes action . Recently before one week i have complaint it and got complaint no. R 785 for telephone no. 2529275 in the name of mahesh and address sharda road brahamapuri, meerut (Uttar pradesh) but no body came till yet to see the problem in landline connection. When i asked on customer care they said that we cannot do anything you must go to nearest bsnl branch.
So sir tell me can you do something for this complaint or not if yes than please take some quick action against irresponsible person of your department in meerut branch.
So sir i am waiting for your action .

Thanking you,

Tarun garg (Advocate)
17, maida mohalla lal kurti, chhota bazar,
Meerut cantt.
Mob: [protected], [protected]

Dated :[protected]

Dear Sir,
I am using Home 500.I dont download much, but, the bill tells something like BBRNT and BBUSGCHG. They have charged Rs 500 for BBRNT and Rs 438 for BBUSGCHG. Can you give me some details about this, please.
Thank You.

Respected Sir, I was applied for an EVDO Card [ internet using card ], on thu.11-06-09, It was activated & received by me on fri[protected] at about 1330hrs. The Dept. has said before the purchase of card, You have to pay Rs.4550/- Which includes, Activation Charge Rs 500/-, one month advance rent Rs.550/- & the device cost Rs.3500/- . Now the deptt. has sending a bill of Rs.572/-, from 15-06-09 to 18-06-09 which includes usage charge Rs.72/- for four days & activation charge Rs.500/-. I have already paid the activation charge & the usage from 15-06-09 to 18-06-09 is not possible. So, my billing period should start from the date of activation on 19-06-09. Therefore I request to you kindly do some thing in favour of mine. I shall be vey much obliged to you. Thanks.

Narinder K.Gupta R/o 181-A, Resham Ghar Colony, Jammu, J&K. 180001
My EVDO no. is [protected].

Non functioning of this Modem recently installed.
[protected][protected][protected][protected]

I have tried often to contact the compitent authorities to replace second hand faulty moem recently replaced on my above service. But I very much regret to put on record that this recent replaceModem also does not give any service at all as it is totally faulty.

In view of this fact I contacted (1) S.D.O.P., Vanzara at Memnagar, (2) Div. Engr. Naranpura, (3) Sub Div. Engr. Naranpura (4) Area Manager, Shri Agrwal at Naranpura & (5) S..E. (NIB) Bhadra, Ahmedabad to have been not helpful at all in replacing the above faulty Modem.

I have been trying to get replacement of the faulty Modem for the last three months but I am ashamed to say that I have had no response from any of these authorities even though the department has recovered from me through its bill Rs. 750/- per month of April, May & June to which I am entitle to refund as the replaced Modem as proved to be totally faulty.

Under these circumstances I have no option but to again emphasise that faulty Modem be replaced old faulty Modem by a new one failing which I shall have to find because to other sources.

HI

I want to unsubscribe to cricket alerts service, please let me know the correct information to unsubscribe this service.my cell phone number is [protected].please do the needful as early as possibel