Bharat Sanchar Nigam [BSNL] Complaints & Reviews

BSNL is our national telecom company. Their tariffs are purposefully made cheaper compared to all other telecom companies because the whole idea behind such a govt company is to make communications accessible to aam admi (common man). So the central govt gives them lots of tax payers money from time to time to "serve the public" (sic).

If you have a working BSNL phone, you are probably happy. Although you would have struggled to get hold of the connection in the first place, you forget it and move on and happily use your phone/broadband. You consider getting a BSNL connection itself as a BIG achievent, a feather on your cap, and be proud at it and live happily.

However, let me assure you that this happiness is gonna be very short lived. Phones and broadband connections develop disruptions. Thats inevitable. You might shift residence, you might want to change schemes. This is when the real struggle starts and sometimes never ends. BSNL will make sure that they do "serve" you well enough on such occasions.

Let me recount my recent experience.

I had a BSNL phone with DataOne connection. I shifted my residence recently. I shifted to another house in the same layout just 100 meters away. One week before shifting, I gave application to "shift phone" at BSNL office in Koramangala BDA complex.

A week gone. I call BSNL Mangammanpalya office which looks after my area. After about 10 to 15 attempts they pick up phone. They say no application is received yet. "Ask accounts". They gave one number: [protected]. Lady answers - says "ok, we will forward your application today." I feel very thankful of this favor by this generous lady to a humble customer.

2 days later I call BSNL Mangammanpalya office. After about 10 to 15 attempts they pick up phone. They say application has been received. "Call lineman". They gave lineman's number.[protected]. I call lineman. No answer. Finally after several attempts, lineman answers. Says your new house has no DP (Distribution Point). I say my next house has lots of DPs, can you connect from there?. Lineman says come and meet engineer.

I go and meet engineer the next day. Lineman hasn't come to office yet. It is 11:00AM. Engineer takes my mobile number, says lineman will call me.

Lineman never calls. I call lineman. If at all he picks up, he repeats "come and meet engineer". "What the heck", I think. I tell him I will pay bribe. He isn't impressed.

I go again. This time both engineer and lineman are present. In front of me, engineer instructs lineman to give me connection. I tell lineman politely, "sir", I have car can you come with me? Lineman says I also have vehicle I will come when I am free. I retreat politely.

A month gone. Lineman never answers my call. BSNL Mangammanpalya office repeats "call lineman". Deadlock!!!

I call BSNL grievance numbers given in their website:
[protected]no answer- never)
[protected]answers once in 10 attempts) - says we will look into the matter.

I have "full faith" that they indeed will "look into the matter", ha ha.

From ad posters, Deepika Padukone and Preity Zinta smiles at me and say "It works for me". I reply - "for me it doesn't work and it won't".

Recent news says BSNL made 1500 Crore loss. I am not at all surprised.
http://www.domain-b.com/companies/companies_b/Bharat_Sanchaar_Nigam/20090713_cag...⇄

Remove CALLER TUNE
sir, i m B. NAGESHWAR RAO, (+91 [protected], bsnl cellone prepaid) please get my caller tune removed as i m unable to contact your customer care officer (56700) & i m not getting my caller tune removed despite several efforts.

thanks

NAGESHWAR RAO
JOINT DIRECTOR, CPRI
BANGALORE

pl. Send me call detail of [protected] for last 3 months up to 25.07.09

Pl.Send me last 3 months Call Details

Problem started some 6-8 months back, in the day time from Mon-Friday and some times Saturdays, the DNS name resolution becomes almost impossible. I have to refresh 50 times to get a name-to-IP address resolution in the day times and then I will get a page displayed. Never had issues at all in the night times. When I tried to place a complaint, BSNL cust care does not want to agree that there is a problem. They say that there could be some problem with my antivirus, (hell) I am an Engineer and manage several servers everyday.

I am saying that in the day time, the BSNL DNS servers are not able to take the load and not responding to the client queries. I dont know if I am the only one who is facing the issue but this has become very tedious and frustrating to the peak. Why cant BSNL put some more DNS servers to take the load. May be some one could get me the ip addresses of other DNS servers which might help.

I have BSNL broadband connection Home500C from 28th june 2009.My broadband was not worked in time period of 3rd july 2009 to 20 july 2009(18 days).I have mad complaint on 3rd july 2009 my complain no is 6366458 and my complaint solved on 20th july.So I want rebate on broadband bill for this reason but in BSNL office they simply reject my request for this.Please help me in this matter.

Respected sir
I am customer of BSNL Mobile. My complaint is that the BSNL serve me caller tune on my mobile without my permission and later 4 or 5 days company diduct 25 Rs. in my account.
After all this i sent message UNSUBSCRIBE to 56700 on 17 july 2009 for remove this tunes But company not remove this tunes so far.
please take suitable action on this complaint.

AJAY VERMA
MOB.- [protected]

I had a problem in BSNL brodband connection. it was not working more than one month. when i call customer care they are giving problem id. i have lot of problem id but no more use.i was dialled at 1500 BSNL customer care.

Could you please guide me where to log the compliant will be getting the resolution.

Thanks in advance

Hello Sir,
I am unable to register my BILL PAYMENT for Online using ICICI Bill Pay Facility reason being the Account No field, which is expecting atleast 10 digits and starting with 210 but my current Landline
Account No is :[protected]
Tel.No[protected]
(Earlier I had registered successfully when my Old House Tel no. having Fixed landline, but my new house has got wireless landline)
Also please let me know the Kalyan Kala Talav Office Exchange Code for the same

Thanks
Nilesh

I am working permanently with State bank of India & applied broadband connection on[protected] with a request to allow 20% on broadband bill as per scheme of BSNL followed with reminders dt 19-05-09 &
17-06-09 but sorry to say nothing being done till yet.
Further I also requested in my reminder dt 19-05-09 to give me discount W.E.F. April 2009 but I was refused by the accounts official BSNL Mall road Kanpur
my consumer no 541202 land line no[protected]

had a soma wimax fitted into our home the unit was 5, 000/- rs the monthly rental 1, 800/-rs & just to plug it in 750/- had for 5 weeks & has only worked for 3 days. have made over 60 phone calls to the Salesman Ganesh who ignores phone most of the time but did admit he had sold 40 units in Calangute when the band width could only cope with 6. Every day disconnected time after time he said the back up generator at the tower didnt work. He kept saying either tower problem or electric so i asked hom to pick up unit & refund our money he said "what will i do with a unit that has been used". He also now says its where we live in Calangute that wont pick up the tower ( He sold it to us after checking out our home!!) Now we have to wait 10 days to see if he can sell it first. IT is so bad that i have a daily diary.

The GM,
BSNL,
FARIDABAD SEC-15
HARYANA

sir,

my BNP no. is 3647 and i've applied for a landline connection on 2-jun-2009 and yet it is not connected.
on enquiring about it from JTO and JCO no appreciable reply comes.

so kindly look into the matter and take necessary actions.


from
P.N.Verma
d-36 om enclave part 2
near agwanpur village
faridabad-121003

I have got a message that subscription for chat messenger service will be renewed tommorrow. send NODAT ton unsubscribe. Rs 15/ sub I m getting this message for so many months I always send NODAT to 55888 but never goes n they deduct the money. I m not at all using this servie. Plz help how to unsubscribe it.
Lakshmi kant

Respected Sir,

With respect, i am vijay satapara. I have purchased EVDO internate modem from BSNL, Rajkot, Gujarat. They claim that they are providing speed upto 2 MBPS, but from my 15 days experience i have never even seen it speed crossing 600 KBPS. And sir, generally it speed remain below 200 KBPS. Sir, we are paying 750 rs per month and though we do not get the speed.

For the same complai i had call to BSNL center, Rajkot, Gujarat. They do not recieved any call even we have call every day lots many time.

What i have to do? Sir, Please i am really very frasteted that even government company also cheat us then how can we have trus on other company..

Sir, please guide me on this perticular matter

sir, three days ago, i got a lifetime pre-paid sim for my wife by submitting relevant documents alongwith application, paying rs.49/- at local bsnl office at Nagpur.as promised the numberi, e. ([protected]), was activated with full service. today, the service has been discontinued with no apparant reason. nither incoming nor outgoing facility is available. limited service is displayed on the mobile screen. i have lodged a complain regarding on tollfree no, 24365. but so far there is no remedy to this problem. kindly address this complain to the proper autherity so that i may nget regular service.
thanks. Biswal.
particular of the sim.sim no.[protected].
mob no. [protected]
consumer name. Pranati Bijayananda Biswal
nagpur.
dt. 19-07.-2009 place, Nagpur.

I am a user of BSNL student suvidha.Though for calling I have no problem but my messages are not sending properly most of the times I want to send a message 5-6 times for sending that message every time it is getting failed. Not only that my relatives and friends to whom I send messages is not getting the messages is proper time. A delay of one hour or two hour is there in message receiving. So could you please look after it seriously. My mobile number is [protected].

sir i have an anant connection ...and currently suscribed to caller tune service ...i just want to unsubscribe to the caller tune service...i was told to by the customer care to message UNSUBSCRIBE TO 56700 ...but message is being sent..i tried this eariler also by calling 56700..as a result a lot of balance got wasted...
plaese deactivate it ...as early as possible..my ph no. [protected]

priyank j taunk
ph.no.[protected]
shaktinagar, sonebhadra
up

I am unable to get the process how to change the Login password for BSNL Broadband.

Please provide me the process to change the password for Broad Band Login(while connecting to Broadband Internet)

My Telephone ( BSNL LANDLine )Number is 23262685 and connected to Himayat nagar Area of BSNL Hyderabad. For the past one month the Broad band connection is getting disturbed ( Disconnected frequently).I made complaint to Phone 1500 and was informed that my complaint will be forwarded to the concerned people.I am a professional practicing Company Secretary and my very earning is on working of Internet connection as no hard copy of any "Returns"to Government are accepted .Noone attends to the complaints and the fault of freqent disconnection of my Broadband continues

My Telephone No[protected] not working from last day.