| Address: Pune, Maharashtra |
Telephone No.[protected]; Consumer No. [protected]
In Feb 2011, I forwarded an application for the change of my BSNL Broadband plan (from HOME 500 to HOME UL 1350). For the conformation of the same, I called up 1504 (BSNL Broadband Tollfree Helpline) twice and the operator told me that my plan was changed on 25th Feb 2011 and I can enjoy my new Unlimited Plan from 1st March.
Now BSNL has issued me a bill for the month of March for Rs. 10,000. When I inquired at the Telephone Exchange, they tried convincing me by showing their records that my plan was changed on 09th March 2011 and I have been charged for the first 8 days of my usage. I revolted by saying that I have already confirmed from the Helpline that my plan was changed on 25th Feb, so they passed the buck by saying, "Sir, who told you to call up the Helpline? You should have come to the exchange for conformation."
If every customer is supposed to inquire at their respective Telephone Exchange for every query, WHY HAS BSNL SET UP TOLLFREE HELPLINES?? Is it just to convince its customers that in India nothing comes for free??
Basically BSNL is maintaining multiple accounts/records and in the end the person who gets into trouble and gets harassed is the CUSTOMER!
Namaskar,
I have a firm of shree ranchhodrai construction company at Limdi, Ta : Jhalod, Dist : Dahod, and in it there is a connetion of BSNL telephone( [protected] &[protected] also broad band on [protected] which is not working from week ago as complaint to BSNL office they are not able to solve the problem as net is necessary as tender is filled on line and on line royalty pass are also isssued, kindly requesting you that net can be started on [protected] as early as possible,
Maheshbhai Ramanbhai Mori( Mo: [protected])
My name is Mr.Eapen Mathai and my BSNL landline phone number is[protected]. The phone works for two or three days and then after heavy rains it gets cut. I have complaint using the BSNL number 198 but the complaint is still opened which I have registered three weeks back. I can't register a new complaint because of the old complaint still kept opened.
Today 7/05/2013 at 4:00 PM the phone is dead after thunder showers. Then the phone works for two or three days and then again the same dead phone. The lineman cannot find out the fault and also 198 booking is also at fault and I can't register a new complaint.
Sir, please do the needful by fixing the disorder of the phone BSNL[protected].
Thanking you,
Your sincerely,
Eapen Mathai
Address:
Eapen Mathai
Erattakulangara House
Kunnamthanam P.O
Pamala, Thiruvalla
Kerala-689581
Pathanamthitta dist.
India