Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Hi, This is Alak Manna, kolkata. I have BSNL prepaid connection with one year incoming free tariff. I am putting top-up to talk.BSNL is cutting the money without any reason by sending me the message like" your last call value this much amount money". when i am complaining to customer care, from there, i am getting nothing reply. once they are telling me like "you have done the call, " or" your caller id activated, " that is not true or they are telling that do the complain we shall see. but they are not doing anythig. this is happening since six to eight months. some complain no i am giving "3457728", "3136097", "3483821" etc. I am frustated about the incidence. I am thats why asking your help to do something for me like people who r suffering from this sort of problem.please help.
Alak Manna
Mob no: [protected]
Kolkata

dear sir,
i am santanu chatterjee from dhanbad i got a new landline connection but the caller id is not activated (my conection is a broad band connection) my no is [protected].
my request to you is that you please try to activate my caller id

please send me the address details of the phone number holder
[protected]

I have activate my Hello tunes on 17.02.2009, but it is not activated till 04.03.2009. I have complain a lot of time to their customer care, but I have not get any reply

I have UP East Pre-Paid (Mobile Number [protected], sim no[protected]) Connection. I want to know PUK number of My Mob number [protected].

I am a postpaid connection holder of cellone from thiruvananthapuram, kerala for the last so many years.My mobile number is [protected].I was paying the bill throuh ecs from Centurian Bank.Suddenly on 5th of march 2009 by 11 am while i was attending a call my call was cut and i could not make any outgoing calls or i could not recieve any incoming calls.
I went to the nearby BSNL office near Goverment Press thiruvananthapuram and enqired what happend.The officer who was there to collect money told me that my phone was disconnected and i should pay a sum of Rs2835.I told him that i will pay the dues for january 2009 by cash now itself and the dues for February 2009 will be paid as cheque since i didnt reciev any bill for the same .The officer didnt agree to it.
Then I went to the bank and collected money and went to bsnl office near Pattom LIC .There the officer was of the opinoin that i need pay the dues for January 2009 now, and the amount for February need be paid after getting the bill .
Any way i paid an amount of Rs 2835 in cash.He told me I will get reconnection within one hour.I waited till 7 pm on 5th and I didnt get reconnection.I called customer care and registered a complaint .Anyway till 10.am on 6th March 2009 I didnt get reconnection.Since i was very badly in need of active mobile connection I personally went to the bsnl office where i remitted cash and enquired the officer who was there to collect money .He told me that his job is only to collect money and if you have any problem you go to the second floor and tell somebody there.I went to the second floor of that office where i could find an accounts officer named Mr.Sanal and he helped me a lot and i got reconnection within 5 minutes.
Later I could understand that centurian bank was merged with HDFC bank and they had informed bsnl the factual delay that may happen.
I am a doctor and my mobile number was given to so many and so i was totally disurbed due to unfair attittude of your staff.The bsnl could have given me a warning that my mobile phone bill was pending before discnnecting both outgoing and incomming abrubtly.Please give your officers to atleast behave properly to customers who are genuine.
I request that I may be given a reply acknowledging my letter.
Thanking you

Dr.L.Ravikumar
SreeRangam
Manviklla
Kulathoor.p.o.
Thiruvananthapuram

Hi All,

It is observed that our land line get cross connected with
[protected] for last two days.
I have called your service desk yesterday several times but the issue
is still in pending state.
( I have contacted in 23348700 of your saltlake BSNL office and the
concerned person in your desk is Mr. Kamlesh Mina.)
We are customer of BSNL for last 16 years and expect a little better
co-operation from your side.
It will be my pleasure if you can take all necessary actions as soon
as possible in this regard.
For your kind reference in the meanwhile you can contact us in the my
mobile [protected].
Please let us know if you have any issues in this regard.

Regards,
Saumyabrata Mitra
Son of Mrs. Purnima Mitra
Concerned land number:[protected] Owner : PURNIMA MITRA )

Subject:Waiving of Rental and Broadband charges of 2412899 for the month of Feb-2009.

Sir,

I had applied to BSNL Udaipur office on 31st January 2009, for shifting of my telephone no. 2412899 from my earlier residence at Amrit Bhawan, old Station Road, Udaipur to my new residence at 50, Subhash Nagar, Udaipur. I had also requested at the time of application for an immidiate disconnection of the telephone from my old residence.

However, the telephone has not been shifted even till date (5th March 2009) to my new residence.

As such, the Landline and Broadband services have not been rendered to me for more than a month by BSNL. Hence, as per norms, the rental charges of my telephone bill for the month of February 2009 have to be waived, for which I am entitled.

I also request you to arrange for waiving of Rental and Broadband charges of 2412899 for the month of Feb-2009, as well as shifting of my landline[protected] at the earliest, so that I am not deprived of the services any further. Per norms, I will also be entitled for a waiver of rental charges for March 2009, if the services are not restored even uptill 10th March 2009.

Request you again to please do the needfull at the earliest.

Thanking you
Yours sincerely

K. G. Mathur
50, Subhash Nagar,
Oppsite B.N. College,
Old Station Road,
Udaipur-313001 (Rajasthan)
Phone[protected]

sir,
BSNL broadband is horrible.it feels like a complete waste of money
The problem is that is fails to connect most of the time.due to the unstable dsl led on the modem.and even though it gets connected after 2-3 min agin there is a disconnection
i'm fed up with this.please solve my problem
Regards,
Anish

Dear Sir,

I'm, lodging this complaint regadring my landline phone[protected], which has not been activated for usage, even after payment of bill on 2/3/09 at 11:30 AM. I was told that my phone would be activated by 4 pm on the same day, but my phone remains inactivated till now (2:00 PM, 4/3/09).

I'm unable to make any call from the phone, including toll free numbers like "198", "12727", "1095" and other compalint numbers of my circle "24012198".

Kindly into my grevience and get my phone activated immediately.

Further please note that, i have not been receiving any phone bills.


Thanks & Regards,

Gurpreet Oberoi
Flat # 22015, Block-2
Janapriya Utopia,
Hyderguda,
Attapur
Hyderabad - 48

Mobile: [protected]
[protected]@gmail.com

I am from JSW Steel Ltd, Bellary. we have CUG connection in our company but from last 2-3 months I am getting more bill than I expect I want my full bill detail till date (history also) and also verification regarding the bills.
Please take attention regarding this.


Thanking you

Maya kumari
JSW Steel Ltd
Bellary

I have BSNL (UP east- Lucknow) post paid (525 plan) connection having mobile no [protected]. I applied for GPRS activation through SMS (gprs49) on[protected] and I got confirmation message along with settings. After installation of settings I tried for connection but every time since then I am getting error message "subscribe to packet data first". Several times I tried to contact customer care & always get assurance that your problem will be resolved within 24 hrs but since then a lot of 24 hrs has been passed but problem is not resolved yet. To contact Customer care, itself a big task but I have contacted at least 5 to 6 times during this period. Customer care persons replies are hopeless always trying to divert the problem. When I tried gprs from friends bsnl SIM on my set it worked fine.
May please help to forward this complain to a person of BSNL who can resolve it.

Thanks.

Last one year we are unable to get corrected the bsnl line 22521823 and no proper response from the Muhallivakam bsnl tel exe and unable to use the broad band /telephone

we are using bsnl broadband for nearly six months .In the early weeks the service was so good that we were satisfied and happy with it. But week by week and day by day the service has worsened . Before 2-3 months it started like this ... it took more than 30 min to download just 3.5-5MB of files . when we complained them about it they said the download speed would be less even upto only 54kb/s and the data transfer speed is more than 250kb/s and upto 2mb/s . but from nearly 2 weeks its taking more than 5-10min to open just a webpage . Even now we have complained but in vain .

From NOv 08 BSNL Phone line in Baner Opposite Sadanand Resort Pune is not working, BSNL is giving same answer verytime that it will be done. It's really frustatating and top of that they are sending bills.

When I see there advertsiment on TV BSNL Connecting, i Really get angry.


Please help all people in MY area

I am requesting for Ethrayo Janmamayi thedunnu ninne jhan from the film summer in Bethlahem

Dear Sir/Madam,

Regarding : My BSNL Braodband connection misguided in the MODEM device option. It is disconnected, pls REFUND my money.

I have been misguided in taking the MODEM type. So after discussing with BSNL officer in BASAVANGUDI BSNL office on 3rd of Jan 2009 he gave me the options either to continue by taking MODEM, else disconnecting the connetion by raising an complaint.
I have complained about this BSNL BROADBAND CONNECTION and i requested them for Refunding of my DEPOSITS. Where in it's been disconnected by 27th Dec 2008.

Pls find the COMPLAINT posted in the BSNL office on 3rd Jan 2009, and took the signature from the officer.

Details:
1. Total Amount to pay to BSNL Broadband connection till 31st of DEC 2008 + including Deposits, Rent, MODEM, TAX - Rs 4576/-

2. I have paid all with Monthly rentals + DEPOSITs - Excluding MODEM rate - Rs 2372/-

3. I have to get REFUND of Deposits paid - > 500+750+500 = Rs 1750/-

I have been waiting from JAN & FEB 2009 months for my Money REFUND.
I would like to request to REFUND my money as the earliest.

Sub: DEAD OF TELEPHONE NO. 2661212

Dear Sir,

Our telephone No.[protected] is not working and completely dead for more than one month. We have already made so many complaints in telephonic and verbally, vide latest complaint no. RNR 52093.but still the position is same. BSNL people are not bothered to rectify the problem and also they are not giving any satisfactory reply.
In spite of our repeated attempts for the past few weeks, still our phone is out of order and we are helpless .what to do and how to precede the matter to get a better service, it is very much disappointing and frustrating us.
Therefore, we request you to look into this matter and do the needful at your end.

We will be highly obliged for you above this matter,

Thanking you,

For Nandlall Nathmall kabra
[NATHMALL KABRA]
Prakash Cooperative Hsg Society
Rd no. 13 B Rajendra Nagar
New Bahadurpur
Patna- 800016
CONTACT NO.[protected]

Dear Sir
I would like to set the caller tuenes in my mobile i want to select some songs from bsnl tunes list please kindly how to find the caller tues list in veriyous languvage and also song code

I APPLIED ON 05.02.2009 FOR CONNECTION OF BSNL FOR IPTV. I WAS TOLD THAT CONNECTION WILL BE EXTENDED WITHIN 2-3 DAYS. I DISCONNECT THE CABLE CONNECTION ALREADY INSTALLED AT MY HOME AND WAITING PERIOD STARTED. I CONTACTED A NUMBER OF PEOPLE OVER TELEPHONE AND IN BSNL OFFICE. STRANGELY FOR THE LAST TWO SUNDAY IPTV ENGINEER PROMISED ME TO COME IN MORNING AND I REMAINED AT HOME FOR THE WHOLE SUNDAY, WASTED MY ONLY WEEK END ONLY TO HAVE CONNECTED WIRE WITHOUT SETUP BOX BEING PROVIDED TO ME. EVERY LATE EVENING WHEN I COME BACK HOME FROM EXHUSTED ROUTINE, I HAVE TO FACE THE MUSIC AT HOME AND THE BLUE COLOUR BRAND NEW WIRE ADD OIL IN MY BURNING HEART. I FEEL THAT BSNL AND THE AKASH AGENCY WHO HAVE BEEN EXTENDING IPTV CONNECTION IN CHANDIGARH SHOULD BE SUED IN THE COURT FOR THEIR CASUAL APPROACH.

SURINDER KUMAR SHARMA
HOUSE NO 3628 SECTOR 46 C
CHANDIGARH M=[protected]