[Resolved]  Cadbury - Bournvita Lil Champs Product — Duplicate / Substandard quality

In the 3rd week of June I purchased a container of Lil Champs Bournvita packet of 500gm for my two little daughters aged 5 and 3. The same was purchased from our local medical shop next to our residence.

When the product is mixed and after through stirring in the hot milk or water and after the consuming of the same, there are some black thick residuals that are left behind. On closely checking this residual by smell and taste it resembled to some sort of Mud or a black tar. This repetedly seen after consuming of the milk.

I lodged the complaint on 04.07.09 by email to their service department and after many follow ups and phone calls and even writing a letter that the official's from Cadbury responded. They plainly rejected my claim stating it to be sedimentation of some product that is left behind. On verifying this to my family members and others they too confirmed and were surprised to see this residuals left behind.

Cadbury officials were very casual and careless in verifying my claim. Hence I need to lodge this complaint in your forum so as to make aware to the general public in total and especially the product of Cadbury.

I am sure that this is investigated and brought to light to all masses.

regards
Rajath Antony
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