[Resolved] Canara Bank — Debit card replacement

U. Abdul Latheef

from Mohali, Punjab

Address:

Chennai, Tamil Nadu

I have maintaining my account with canara bank since 2008. I think as a customer I can expect a minimum level of response and respect from them. But when I approached canara bank for my ATM card replacement, I had faced lot of problems. Iam listing the same below

At first I went to canara bank branch on 10/03/2010 and gave a request for card replacement. The person has asked me to wait for an hour. He said the same will be reissued within 10 days of the receipt of the request. I had waited for 10 days. But I didn’t received the card.

Again I approached your branch after 10 days, but their people said that I had never placed the request. Then the person said that he will put an entry into the system as a new request and made me to wait more than 30 minutes. Again i waited for 15 days. But i didnt received the card.

Again I have approached canara bank branch on 06/04/2010, but the response from their side is “I WILL RECEIVE IT BY NEXT 3 TO 6 MONTHS”. I think this is not a fair response.

The tone of the person who responded me was frustrated and hurts me very much. I was treated in an inappropriate manner. And it doesn’t sounds well

This is not the good way a customer to be treated in a bank where the persons around are well educated and trained in servicing the customer.

I hereby request you to do the needfull.

Thanks &
Regards,

Abdul latheef
My SB account number is[protected]. Mogappair branch.
Phone number [protected].

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Aug 14, 2020

Complaint marked as Resolved

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Comments

kvc_shekar

from Lucknow, Uttar Pradesh

A somewhat similar thing happening in my case. My debit card has stopped functioning 1 month before the expiry date. When I approach the bank branch in Pitampura, Delhi, I get a very cold response from the staff there. It seems no body has any clues about how a debit card is to be renewed. I other banks (e.g. Bank of Baroda) the replacement card comes ready for issue at least one month before the expiry date of the existing card. In Canara bank even high officials don't show any response to customers' complaints. There is not even a preliminary acknowledgment of your e-mail complaint. The customers' grievances complaint form on the web does not work and does not register complaints !!!

svasanv

Canara Bank staff are behaving inappropriately in various branches in the recent 15 years. I have been maintaining an NRI account with Canara Bank since 2001. I had a very good impression about the branch till 2004. But, from 2005 onwards, I lost all the good impression about Canara Bank.

Not only in one branch, this kind of Master - Slave attitudes is been spread across the Canara Bank in the state ( Tamil Nadu ).

It is very unfortunate but true.

Regards,

Srinivasan.V
Doha, Qatar

Mahi Sharanya

from Bengaluru, Karnataka

I am holding Canara Bank savings account since 10+ years.. Whenever I visit my home branch, I'll be back with some bad experience. One such happened last week when I visited Byatarayanapura branch in Bangalore[protected], no body was in seat at 3:00pm and I asked one official sitting in counter to know who can help me transfer the account to other branch. The response was "go and check in counter 1", He knew there were nobody and still the same answer. When I told there are nobody in that counter, he told "I do not know, Its not my job!". I was stunned with this reply and how they value the responsibility as a Canara employee. Each and everyone must respect their customer and they should feel that they are representatives of the bank brand. But we wonder how exactly Canara recruits their employee who even do not know how valuable their customers would be.
Requesting hereby to Canara Bank managers to take quick action on customer satisfaction..

Regards
Mahalakshmi.