Canon — Canon Pixma E500 Printer

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Kolkata, West Bengal

I have canon Pixma E500 printer.I brought two canon cartridge PG-88 and CL-98 on 10th september 2013.I have taken print only 2pages and colour cartridge got damage.I took printer to nearest service center, after inspection technician told me colour cartridge is damaged so this error 'P01' is showing.when i asked for replacement or repair the cartridge as it is totally new they just refused and told me it has no warranty.Now my question is who will bear the responsibility customer or company?How this type of expensive products get damaged after two prints only?Does Canon have no responsibility to their customer?According to canon service center i have to buy a new colour cartridge again that means again i have to bear Rs.896, is this legal?If i buy a new one what is the guarantee it'll not get damaged like previous one? Does customer's money cost nothing?what type of business is this?If there is no warranty why they take 5% of vat.tax from us?