Catwalk — Manufacturing defect and poor service

Address:

West Bengal

i am lodging this complaint to bring to your notice the poor service this brand has provided. i bought a catwalk shoe with product code 8426PK and bar code[protected] on 12th of April , this year. i wore it for the first time on 26th of April on an occasion. the next the sole came off. when presented to the authorized catwalk dealer in kolkata Forum Shopping Mall, they sent it to the head office for pasting. i am not sure if this is the correct protocol that they are told to maintain. but just by wearing the shoe for the first time, the sole comes off, it is a manufacturing defect and not a customers fault. though repeatedly telling them to offer a fresh piece they took no heed. gave them the shoe for pasting of 1st of may received it on 15th of may. though the shoe is pasted but the back leather portion of the show is completely charred and torn off which was not the case when i gave them the shoe for pasting. on telling them , the sales assistant behaved very rudely and were not at all co operative. i being a loyal customer of catwalk have never faced such a problem with the brand. also when the took the shoe for pasting they asked for the bill and never returned it. when asked for the bill they told they are not allowed to give the mill and the manager only can provide it. it was my bill in the first case and why should they not give the bill along with the product is what i don't understand. i am attaching pictures of the portion which is charred and the leather finishing has come off. i gave them the product new. i had worn it just of a single day. but when i got back the product the shine, the look was gone. it was not looking new at all. very disappointed with the service and especially the behavior of the sales assistant. kindly revert back ans provide a solution.
Thank You
Shinjini Ghatak
[protected]@gmail.com
[protected]