[Resolved] Ccavenue — Non Refund of Amount for failed transaction | |||
Dear Sirs, I was doing online bus ticket booking for my daughter on 11.07.2011 through CCAvenue. Ref. Order No.[protected]. An amount of Rs 500.00 was deducted from my account vide reference No IPAY/INST/NEFT/8623865/[protected] but ticket was not delivered to me. However I received a mail from CCAvenue stating that the transaction was failed and they shall take up the matter with the Bank but the amount was not credited to my account. I set mail to CCAvenue on 12th July, 15th July, 19th July, 22 July and lasly on 2nd August but no reply was given by them. I have taken up the matter with IDBI bank and the replied that the payment was settled in favour of CCAvenue vide RBI reference No 110711i8623865. I forwarded reply of the bank and screen shot of the bankk statement (showing transaction) to CCAvenue but they are silent on the matter. I expect: Stern action against CCAvenue for not taking the complaing seriously. And refund of amount with a due penalty. Thanks and regards, AK Jain Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
1 Comment | |||
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I recharged my mobile with Rs300/- through CCAvenue site but it failed to recharge but amount is debited from my account. Please find the below details of the same. Could you please do the needful.
Date: 04 Apr 2012
Name: CCA12DIGX772-Avenues India Ltd[protected]
Amount: 300.00
Thanks and Regards,
Rekha Singh