[Resolved]  Celkon I4 — No internet connectivity or access

Address:

Rangareddy, Andhra Pradesh

Dear Sir/Madam,
I had purchased Celkon I4 having GPRS/WAP connectivity at BigC stores located at Lalbanglow. Hyderabad. When i tried to access internet using that phone it is not supporting and giving an error message. I had contacted my service provider for GPRS settings also the gave me a detailed procedure to set my phone to connect GPRS which i had followed as they told me. But i was unable to access internet. Later i had gone to the technical support people at BigC stores where i had bought it. They referred to contact the Celkon Care located at Ameerpet, Hyderabad. I gave my phone to solve mentioned problem at CelkonCare, Ameerpet. They told me that it would be resolved & to collect back the phone after 3 days. When i returned back to collect phone they told me that the problem isn't solved & phone needs to be sent to Celkon Servicing centre which needs 7 working days of time to return back. After the mentioned day when i called them they said 1more day is needed & the next day the answer from them was the same. After 5days of continuous visit to Celkoncare i had spent my whole day at celkoncare waiting anxious to take back mobile with problem rectified. At the end of the day they returned back me my phone & raised a DOA to replace that defective piece with a new one. I was given a new phone by replacing defective piece at BigC. I found that same problem existed in the new one also. So to my knowledge it was clear that there is no such a feature of internet access using Celkon I4 which was contradictory to the features mentioned by the Company.
So, I urge you Sir to take neccessary steps to solve my problem & people who are facing similar problem using this phone model.
Hoping to hear from you soon.

With regards,
D.Sudheer Babu