Central Bank Of India, Dodhpur, Civil Lines, Aligarh, U. P. — double debit of Rs 25000 due to failure of ATM while withdrawing cash from ATM

Address:

Aligarh, Uttar Pradesh

We Subhash Chandra Gupta (& Smt Shree Mohine Gupta - E/S) have a saving account No. [protected] in Central Bank of India, Dodhpur,Civil Lines, Aligarh.

Complaint:

On[protected] at 10 PM at M.I. Road, Jaipur ATM machine of C.B.I. we inserted ATM card at 10 PM and made required entries to get cash. ATM machine showed: TRANSACTION HAS BEEN PROCESSED, SERVER DOWN, TRANSACTION FAILED. Then after some time at 10-18 PM[protected] we reached to your other ATM machine at Tonk Road, Jaipur and withdrawn from there Rs.15,000 and after a few minute at 10-19 PM Rs.10,000/- were again drawn. Thus a total amount of Rs.25,000 was withdrawn from your ATM machine situated at Tonk Road, Jaipur on[protected].

On[protected] when we reached ATM for next withdrawl, we first obtained mini-statement, it showed withdrawl on[protected] Rs.10,000 and Rs.15,000, and there was shown again withdrawl of Rs.10,000 and Rs.15,000 in the same date, i.e. on[protected]

The withdrawl has been done on[protected] but mini-statement showed this transaction in the date of[protected].
You know that outside city other than account holder’s city, only Rs.25,000 can the withdrawn in a day, but it above mini-statement Rs.25000 + Rs.25,000 = Rs.50,000 amounts withdrawl are shown in a single date which is not possible.

The above facts definitely proves that there has been some computer server mistake which has caused extra debit of Rs.10,000 + Rs.15,000 = Rs.25,000 to my account without cash out.

Necessary correction may please be made for credit of above Rs.25,000 short balance in my account due to above server failure at the time of withdrawl.

complainant
Subhash Chandra Gupta
saving account number [protected]
e-mail : [protected]@gmail.com