[Resolved]  Chevrolet Aveo — Defective Product and Company Non Responsive

HI,
I bought Chevrolet Aveo in May 2006. I had noticed some marks on the car surface which i complained about during delivery. They buffed & polished the marks away. In 6 months I noticed patches of same marks. I complained and they buffed them away again saying that its nothing to worry. After 6 months, the marks came up again looking like it was rusting and after few months more there was rust. I took the matter up with GM and they said they would repaint the car for me. I had no option but to let them do that. They painted the car and messed the whole paint up. The paint was full of scratches which probably resulted from scrubbing the earlier paint. I did not take delivery, so they repainted it again. This time only the scratches were gone.. But the they had paint all over the exterior rubber fittings, glass, etc which have still not gone. The door exterior metal was uneven . The head lights miss aligned, and many more things.. They took almost a month to give me my car back. It was full of dirt inside. I had to personally stand there and get everything cleaned. It looked like a car which had a major accident and it had been repaired. The car has developed the same marks again. I complainted but they just started to take me for granted.

I complained to GM about this and they did not respond well. I logged a complain at core.nic.in. And they sent a mail to them. GM got back to be and said they will change the entire body of the car for me including the doors, bonnet, dicky and the rubber fittings free of cost. They took my approval from me and just disappeared. When i called up the person in charge Mr. Manish Kochhar, he said that someone else has replaced him and i should get in touch with Mr. Ravi Hande. Now this Mr.Ravi hande does not respond to my calls nor my mails. I cc all my mails to 5 - 6 gm addresses where i get a comfirmation of reciept of mail. But i do not get any reply.

Over and above I would also bring to notice that GM quality is very surprising. The body metal is very thin and can be dented just by pressing it by a thumb. The wipers get stuck on the glass if there is not water. Inshort They are weaker than a rickshaw wipers. My car has run 8000km in city in 2.5 years and the shocks feel like im sitting in an old taxi. Fuel efficiency between 7-8kmpl in city without A/C. All they can do when you complain is slow down the engine. Dint make a difference. Car becomes very heavy when you turn on A/C and worst when you have more than 2 passengers in it. Service Center are pathetic.

I need to take serious action. I've been through too much frustration & mental torture apart from the the value for money that i have lost due to repainting.

How should i proceed ?