Chevrolet Beat — Avoided with Services

Address:

Nagpur, Maharashtra

My name is Pankaj Kodwani and I’m from Nagpur, Maharastra (India). I would like to draw your attention to certain things that has happened with me.
Around 1 and half month ago we bought Chevrolet Beat from your authorised dealer Star Motors , Nagpur and around 15 days ago all of sudden car started getting over heated so we went to star motors and they said after deducting insurance clam total expenses would be[protected] rupees. I was amazed whether we have bought Chevrolet Beat or any car of BMW or Audi. Even BMW and Audi’s maintenance cost doesn’t so much after one month of buying. On the same time their behavior was very bad so we went to another dealer Tajshree, Nagpur.
After inspecting the vehicle people at Tajshree said total expenses would be around 7000/- rupees after deducting insurance clam. Than after some days again they gave me a call and said expenses would be around 50000/- after deducting insurance clam. After that I spoke to your Zonal Manager of that area (I don’t remember his name), who is actually well trained to say ‘NO’. In my 20 mins conversation with him he never said- let me check with service station and I’ll get back to you. Only thing he was telling me it’s not possible so I thought he is well trained by the company to say ‘NO’ to its customers.
Then again next day I got a call from service station and they said we will charge you[protected] after deducting insurance clam and I sent them a mail to confirm the final amount and they confirmed 43500/-.
Now I have few questions for you-
1) I truly understand that from past few months the demands of cars is going down so is there any internal policy that Chevrolet has made to cover this cost from his existing customers by charging them heavily at service stations.
2) Why your CEO comes in TV ad and says “3 years Zero maintenance” It should be change to “3 weeks Zero Maintenance”
3) Also pls confirm whether you people are selling cars or vegetable because the way your dealers are doing bargaining it seems you are selling vegetables.
4) why should I pay for the things like piston, connecting rod etc which is actually a manufacturing defect.
5) Would request you to pls contact your dealer Tajshree, Nagpur and ask them to change the required parts and I’m not going pay for any parts because it’s a manufacturing defect and company should give a free replacement.

Your quick response and action in this regard will be highly appreciated. I’m expecting that I should get my vehicle in running condition within next 3 days.

Vehicle is registered in name of- Varsha Gangaram Kodwani
Registration No- MH- 49 B. 4193

I don’t want to go consumer court and all. I want resolve the issue amicably.

Thanks and Regards
Pankaj Kodwani
[protected]