[Resolved]  Chevrolet Beat Diesel — Poor Repair

Address:

Andhra Pradesh

I have purchased a Chevrolet Beat Diesel white color car in the month of October 2011. Unfortunately my car met with an accident and the rear bumper has to be replaced. I was charged around Rs.7000/- for the same but the paint quality was very poor. I can see the dust on the bumper as the paint was done in the paint booth. I have asked the works manager for which he replied that the dust can be removed once rubbing work is done. I got satisfied with his answer and went back. Later I gave the car for service in a week or ten days to rectify this and they have done the rubbing work but the dust was still there.

I was asked by the works manager to send the vehicle back for 10000kms service and then he will repaint the bumper. Later I gave the car for 10000kms service and to my embarrassment the bumper was further more looking horrible as they have just painted the bumper and the dust was visible. I didnt accept the car and told the works manager that I want the work to be done perfectly or else I wont take the car back. But he convinced me saying that he will re paint the bumper in few days in the newly installed paint booth and give me.

But unfortunately my car again met with accident and both front and rear bumpers had to be changed. I asked the works manager if the paint booth was installed and working. he said this time the work will be perfect and there wont be any mistake.

I was charged around Rs.57,000/- but the quality of the work was very poor. The paint job done was more worst than previous time. I couldnt see the car properly because I was in a hurry to go on a holiday. The outside bad odors were getting leaked into the car and when the diesel was filled the car smelled like a fuel tank.

I really got disappointed and went to works shop for 15000kms service and pleaded works manager to rectify all the mistakes. The front bumper was so horrible that the paint was excess and it was clearly visible in a wavy form. I am attaching the snaps of the car for your ready reference. Even the outside odor is leaking into the car.

I have used Maruthi Zen diesel from 1999 till 2002 and Maruthi Esteem D from 2002 till 2003, Honda City from 2003(which is still with my dad), Tata Safari[protected] and now am using Beat D from 2011. Am really happy with the performance of the car and the interior space. But the engine noice was very high and the driver can feel the vibrations of the engine when the car is in idle at traffic signals and when the AC compressor starts the car moves a bit. But over all user experience is very good.

But am really shocked with the service experience. I want justice in this issue and am eagerly waiting for your kind and early response.

Look at the front bumper closely by zoomin in and you can see some protruding thing which is like a bolt or some thing. Also you can see the wavy paint and see the right headlight is also not alligned properly. Also you can see that the right fender is not properly painted near the bumper/headlight area. The door handles were having paint marks and they didnt even clean that properly.