Dear Sir/Madam,
I had purchased Beat in May-11 and registration number is HR 03M 5824. First 1000 Km check was done at Aravali Auto , Plot no. 66 IDC, Mehrauli Road, Gurgaon on 28-May-11. After service I notice that ignition symbol did not disappear after start. I immediately bring into their attention and they rectified it and told me that this is because of software problem. It seems that without proper check they deliver vehicle to customer.
Few day it work fine but on 6th day (5-Jun-2011) car did not start and I contacted to Aravali Auto and they told me that technician will come to your place and this service is chargeable. I was not having any option except to agree on this.
After continues calls their technician come and he checked my car for an hour and told me to drop vehicle to service center. He gave me crane operator number and told me that I have to bear the cost of Rs.1500 as crane fee. Again I was not having any option except to agree.
I paid Rs. 1500 to crane operator to drop my car to Aravali Auto and dropped car at Aravli Auto on 5-Jun-2011.
They promised me deliver car on next day (6-jun-2011). But when I contact them they told me that it seems its manufacture issue and it will take some more time and agreed to deliver on next day.
Now Each time I call them, they are giving me different excuse like “It seems manufacture problem”, “checking assembly line problem” , “Checking fuel pump ” ,”Checking wire connections”, “Checking software problem”.
It’s been more than three days and they are not able to resolve the issue. I am facing lot of inconvenience due to not having car.
I made more than 20 calls to get the status but each time I got the answer “We are working on your car and need more time”.
After three days they are not in condition to tell me when issue will be fixed.
Regards,
Anil Kumar
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