[Resolved]  Chevrolet Captiva Lt — poor service experience

Address:

Bangalore, Karnataka

I WANT TO BRING YOU IN NOTICE THAT GENERAL MOTORS ARE SUPPLYING ALL REJECTED CAPTIVA MODEL TO INDIA.

I HAVE BOUGHT SECOND HAND CAR CAPTIVA LT MODEL[protected]KMS DONE FROM MY FRIEND. AFTER 3MONTHS OF DRIVING 2000KMS ONLY I HAD FACES SEVER BREAKDOWN IN CAR. ALL OF SUDDEN THIS CAR HAS STOPPED THE CAR IN CENTRE OF HIGHWAY WITHOUT ANY WARNING. I ASKED SUNDRAM MOTORS IN BANGALORE FOR EMERGENCY SERVICE. THERE SENT THEY ENGINEER TO CHECK BUT HE WAS UNABLE TO FIND THE FAULT. THE ENGINE WAS NOT STARTING ITSELF. THEN HE CALLED HIS SERVICE CENTRE FOR SUPPORT BUT NO ONE WAS ABLE TO SUPPORT HIM. THEN HE ASKED US TO TOW THE CAR TO SERVICE CENTRE FOR FURTHER DIAGONSE THE PROBLEM.

WE HAD TOWED FROM PRIVATE AGENCY TO SUNDRAM MOTORS ON 16TH MARCH 2011. THEY HAD TAKEN ALMOST 15DAYS TO REPLY ME THE PROBLEM. I FORCED TO GO FOR HIGHER UP BUT NO ONE ABLE TO ANSWER WHAT WAS THE VECHILE PROBLEM.

ON 30TH MARCH SUNDRAM MOTORS CALLED US AND ASKED US TO PAY ADVANCE 25000/- FOR ORDERING SOME PARTS WHICH ARE NOT AVAILABLE IN INDIA AND NEED TO IMPORT THESE PARTS WHICH WILL TAKE 2-3WEEKS. AND AT THIS TIME WE HAD ASKED WHAT WAS THE PROBLEM THEY SAID ENGINE GOT CEASED. WHAT HAD ASKED THEM TO GIVE US REPORT HOW CAN A 42000KMS DONE VECHILE CAN GET CEASED WITH REGULAR MAINTENANCE ON EVEY 5000KMS. BUT NOTHING ANSWER COME FROM THEM.

ON APRIL 28TH THEY INFORMED US THAT VECHILE HAS GONE FOR TEST DRIVE AND AFTER THAT WE WILL DELIVERY THE VECHILE. BUT STILL WE ARE KEPT IN DARK SIDE THAT WHAT WAS WRONG WITH THE VECHILE. NO ONE WAS READY TO ANSWER OUR CALL. HAS I WAS WORRIED THAT THESE PEOPLE HAS NO COURTERSY TO ANSWER OUR QUESTION AND I GOT STRUCK UP WITH 2MONTHS WITHOUT VECHILE. I WAS DESPAERATE TO TAKE MY VECHILE DELIVERY. WHAT I DID WAS I ASKED SUNDRAM MOTORS TO SEND THE VECHILE TO MY HOME ON 30TH AND DELIVER THE VECHILE TO US. HE HAD SENT THE VECHILE LATE NIGHT AROUND 8PM AND HANDED OVER THE CHEQUE FOR 115000/-. ON DATED 3RD MAY. I INFORMED THEM THAT THERE WAS ENGINE PROBLEM BECAUSE THE GEAR WAS NOT SHIFTING PROPERLY, AND THERE WAS SOUND LIKE AIRPLANE TAKING OFF, NO DAMAGE PARTS WERE GIVEN BACK, AND ALSO IT WAS NOT WASHED WHILE GIVING THE VECHILE DELIVERY.

I ENQUIRED THESSE PROBLEM WITH OTHER EX PEOPLE OF THE SHOWROOM, THEY SAID THAT CAPATIVA VECHILE IN INDIA WHICH ARE COMING ARE WITH MAJOR TURBO AND ENGINE PROBLEM, EVEN THEN INDIA GOVERNMNET IS ALLOWING THE VECHILE TO BE SOLD IN INDIA. IF WE SEE THE SERVICE RECORD OF CAPTIVE WHICH ARE SOLD IN INDIAN MARKET 85-90 % VECHILE HAS GONE THROUGH THE ENGINE CEASED OR TURBO GONE.

AFTER CONSULTING THIS IS HAVE MADE STOPPED PAYMENT TO SUNDRAM MOTORS AND AKSED TO GIVE ME PROPER REPLY WHAT WAS HAPPENED TO VECHILE, WHY WAS THIS HAPPEN, AND WHAT WAS THE REASON. EVEN WE HAD CONTACTED GENERAL MOTORS SOUTH INCHARGE ON THIS, BUT THEY ARE SUPPORTING SUNDRAM MOTORS ITSELF AND REVEALING WHAT WAS WRONG.

I WAS 1ST ASKED QUOTE WAS ABOUT 385000/- WHICH THEY INFORMED US THAT GENERAL MOTORS ARE BEARING 200000/- AND U NEED TO SHELL OUT 185000/- FOR THE SERVICE CHARGE AND LATER I WAS NEGO. TO 140000/-.

MY QUESTION WAS
1.WHY DID GM HAS TO 200000/- WHEN THEY SAY VECHILE IS NOT UNDER WARRANTY.
2. WHY SUNDRAM HAS TAKEN 15DAYS TO ANSWER ME WHAT HAPPEN TO VECHILE AND ASKING US TO PAY 25000/- ADVANCE WHEN MY 24LACS CAR IS WITH THEM, WHICH NO SERVICE CO ASK FOR THIS TYPE OF ADVANCE MONEY.
3. WHY DID GM AND SUNDRAM MOTORS ARE NOT REVELAING WHAT WAS THE EXCAT MISTAKE HAPPEN IN THE VECHILE.
4. WHY WHEN THERE IS NO PROPER SUPPORT IN INDIA FOR CAPTIVA IMPORTED VECHILE, WHY INDIA GOVERNMENT IS STILL ALLOWING TO EXPOLIT INDIA WITH REJECTED VECHILE IN INDIAN MARKET.
5. IF THERE IS INCOMPITANCE IN SERVICE WHY GM IS ALLOWING THEY VECHILE TO SELL IN INDIA MARKET.
6. WHEN ORIGANALLY IT WAS ASKED 385000/- HOW CAN A SERVICE CO SETTLE WITH 140000/-. WHICH CLEARY UNDERSTOOD THAT IT BEEN CUSTOMER IS TAKEN FOR RIDE IF HE DONT KNOW ABOUT THE VECHILE. WHICH CLEARY SAYS IT MAL PRACTICE BY GM AND SERVICE CENTRE IN INDIA.

IF WE SEE THE SERVICE AUDIT REPORT FROM 3RD AUDIT COMPANY IN CAPTIVA VECHILE SERVICE HISTORY, WE WILL COME TO KNOW THE QUALITY OF THIS VECHILE. I THINK WE ARE GETTING FOOLED BY THE GM BYE SELLING REJECTED CAR IN INDIA.


I REQUEST YOU ALL NOT TO BUY CAPTIVA VECHILE AND ALSO STOP IMPORTING OF THIS VECHILE IN INDIA MARKETS.