[Resolved]  Chevrolet India — Harassment through service

Address:

South 24 Parganas, West Bengal

To Chevrolet India,

Chevrolet is one of the leading brand in Indian car market. But surprisingly its service is worthless. I have one Aveo, but I had very bad experience about Chevrolet within last 1 & 1/2 yrs. It's a very shameful. I have more cars of other brands but I never faced such humiliation. In future I will not buy any Chevy cars and also not recommend to any of my friends and relatives for chevrolet. Before buying Chevy cars first think about Bad/ worth/ high value service cost/ astronomical repairing charges.
Last year my car’s AC machine had stopped working for some fault, hence I contacted my nearest Chevrolet authorised service station (Longia Motors Pvt. ltd.) on 07.05.2012. But the service engineer told me that no leakage is there but the gas is low, so I will refill it. I repeatedly asked him and his service advisor that please check it properly (any leakage or any other parts is needed to be replaced) because every time it is not possible to come for the same work and also spending money for the same problem (Chevrolet and there service station always feel that customer means kill them through charging them highly.). But they did not worked properly and told me if you will face any problem, then next time we will not charge you for Gas..... It means they know they don't work properly fault is their so customer will come again. And secondly, that day I told them my car engine oil life is over so change it. But they charged me for one full paid service, which is Rs.900.(it's means when you want to change the engine oil of your car form Chevrolet authorised service station then you will have to pay double charge).
After 3 to 4 months later my car AC stopped cooling again. So I went to Longia for report but they told me that - it stopped because of some leakage in the AC pipeline so I was surprised, if they knew that there was a leakage then why they were not able to solve it before. It means they planned to take more money (double charge) for the same work.
So this time I went to another service center Dulichand Motors Pvt. ltd.on 11.02.13 for AC repairing again. As per them the AC gas is out because of leakage and the valve was not working, and the estimated cost is Rs. 6500 to Rs. 7000 for repairing. So again I was surprised and asked them why this value , then they told me the breakup cost where I found there was a Rs. 2000 extra cost they have added. So I told them don't make me fool, do exactly what the customer is demanding you to do. Then my bill comes down to Rs.5000. It means if any customer do not check / ask about the detailed breakup of the bill then they will (Chevy service center) charge astronomical amount to their customers. But from this month again the AC cooling is dropped and again Chevrolet makes me fool. So what Chevrolet wants from me for one AC repairing and also proved previously was duped by the service station (Longia and Dulichand). Actually all service center are doing same job as per the Chevrolet instruction.
So my suggestion to all the car owners is that before buying any Chevy car first think about it's worthless service & also Chevy car owner also check the work when you will go the Chevy service station.
I need to back my money or need solution against my paid money.

Thinking you

Diptendu Barman