[Resolved]  Chevrolet Spark (Ashtavinayak Pvt.ltd) — i am being charged cancellation fee for the car that was never booked.

Dear Sir/ Madam, This is to let u know that we had planned to buy a car( Chevrolet Spark) on finance frm Ashthavinayak Pvt. ltd in Malad West, Mumbai. we had just given them a token amt. of Rs.10, 000/- just as a token amt. to avail the special offer they had in July2008 n had just filled an order booking form with them. later within 2 to 3 days we informed them that we will not buy the car now as there were some family problems which were of more priority. The invoicing of the car wasn't done, no down payment was given, no finance was arranged for by any bank with them, no registeration of the car was done and also complete documents were submitted to them. At time of filling up the order booking form their salesperson Ms. Shweta Mahajan had promised us that unless entire documents hav been submitted the process will not go further for booking the car n that no cancellation fee will b chgd if entire documents hav not been submitted. Now that we've decided not to buy the car they for no reason are charging us a cancellation fee of Rs.2, 500/- n returning us only Rs.7, 500/- without any procedure for booking the car was complete. They are not ready to refund us the Rs.10, 000/- we had given n also are not ready to tell us why the cancellation fee was chgd. they just say that it is their company policy. when spoke to their Managing Director Mr. Punit, he was very arrogant n rude to us n did not help n says that cancellation fee will b charged. pls look into the matter as soon as possible as we are poor people n living on rent right now and we need immediate funds to get our owned house repaired n now we hav been a victim of this fraud done by Ashthavinayak Pvt. ltd. in Malad(west), Chincholi bunder road, Mumbai. pls let me know what can b done n how we can take legal action against them. My Mobile number is [protected]/ [protected].