[Resolved]  Chevrolet — Solution for Customer Service

Address:

Tiruvarur, Tamil Nadu

Sir,

Greetings,We RR Travels, Golden Jubilee Organization from Mannargudi, Tamilnadu, India. We are using your Tavera from the very beginning of your launch. We are running number of Chevrolet Tavera in our Travel Agency. We are having Permanent Mechanic in our company.

As our vehicles are continuously running for travel agency, we don’t have time to get our vehicle to your service station which is so far from our place. Whenever we have some minor mechanical problems in our vehicle, we have to travel for more than 150 km to get your spare parts to your dealer. Although we are not getting our vehicle to dealers, they are billing the spares with labor charge. Is it fair?

If we take our vehicle for minor issues, we are losing our customers for our travel agencies. As we already having Permanent Mechanics in our company, again labor charge is Loss for our company. And also fuel is getting wasted which is the rare resource now-a-days. More than anything, our time is getting lost.

So, we need an action for this issue. We want spares in market. If you feel, it would lead to adulteration in your product; provide us Spare without Labor Charge from your dealers. So, please take necessary action.

We need some response regarding this issue.

Thank You.

Warm Regards,

M.ChandraMouli,
RR Travels,
Mannargudi-614001,
Tamilnadu,India.
Ph:[protected].