[Resolved]  Citibank — I requesed citibank to send me a proof of payment which was promptly sent however the name in whose favour the cheque was written is incorrect

This is in regards to the an ongoing issue (since NOv 03,2007).

It pains me to write to you about this but since the day I’ve applied for an India Bulls account and chose CITIBANK as my bank, I have faced nothing but inconvinience .

For opening an account with INdia Bulls, I had provided a citibank cheque .907738 for Rs. 50,900.

The amount was debited from my Citibank account ending with 4226 on November 3,2007 however was not credited to my India Bulls account .
The amount is lying in India Bulls suspense account ever since due to a signature mismatch .

I have been in touch with my RM Rahul( INDIA BULLS ) to get this rectified .
I’ve been patiently waiting for this issue to be resolved, but I must say that even after waiting for more than a 100 days now my problem has not been resolved .

Rahul wanted me to provide a transaction proof on the Citibank letterhead , which was duly provided .
After escalating this matter to India Bulls , I was asked to wait for 48 hrs before I get a response .

Durga prasad from India Bulls called me and very bluntly stated that unless I get the statement from citibank stating that this cheque was deposited in some India Bulls account Number they would not be able to help me . The money will be in the suspense account forever if I don’t submit the same .

I spoke with citibank , unfortunately in your records it shows that this amount was credited to Pooja Khanna , India Bulls name or account number is nowhere to be found .

I requesed citibank to send me a proof of payment which was promptly sent however the name in whose favour the cheque was written is incorrect .
I requested for a copy of the cheque to be sent to me so I could provide the same to India Bulls . I spoke with 5 diffrent reps regarding that and was given a brush off saying its against CITI's policy to provide copies of the cheque .

I called again and spoke to another rep who assured me that i will get the copy in a week's time and was provided a refernce # : 6473 , another ref # : 7563795 .. and so on .

After several phone calls, complaint reference numbers and hours on the phone my money is still missing .
I've been a citi customer for the last 8 years and this is not wha I expect for being a loyal customer .

Please help me as I am totally at your mercy now . It is not a small amount and is my hard-earned money .

My Contact information is :

Pooja Khanna
Phnone # : 91-[protected] / 91-[protected]
email : [protected]@yahoo.com and pooja.[protected]@gmail.com
Address : House # 83, First floor, Ganapati Appts , Gautam Nagar , New Delh 110049.

Waiting for your response ,
Pooja Khanna