[Resolved] Citibank — unauthorised debit from my account | |
There have been numorous debits from my account from Citibank. One fine day I find that more than 500 Rupees have been swapped out without my awareness, I call the citibank Customer care adn they reply saying that its the "renewal Fees" for my card, I told them that I dont want to use the card, and I want my money back, they then stopped my card and did not return the money now they are saying that I have to pay additional 500 rupees to get another card!! this is rediculous!! one I have already paid the renewal fees, they are not ready to issue a card on that money... I spoke to MR Ashok Kumar from Citibank Customer Care in Gurgaon Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 1 Comment | |
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Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office, Chennai, Tamil Nadu, India - 600002
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I M Anil Kumar My Suvidha A/C no. is [protected].
I Hv been writing you mail since around two months but i didnt get any positive response from Citibank. The issue is that i have two credit cards of Citibank, their last four digits are 6003 and 6019, bcoz due to some personal problems( my father expired two months ago ) i could not give c/card minimum amt due on time bcoz of financial crisis in my family. Instead of showing sympathy, Citibank has blocked/ debited my Suvidha A/c no.[protected] Rs- 6894) without my Authorisation Now when i called up citibank officers Mr Ish guleria ( floor supervisor)and Mr Brijender( floor manager) they told me that there are some standing Instructions stating that if i am unable to pay my minimum amt due for c/cards then Citibank is gonna deduct that amt from my suvidha a/c.
Is that kind of behaviour does a Citi customer should expect from CITIBANK ???
For your kind info. I have not authorised Citibank to debit that amt from my Suvidha a/c I have not signed any document regarding that. In addition to this when i was opening my suvidha a/c in feb 2007 i refused to take any c/card from citi but still citibank made it why???
Now that I M already very tensed and if something happens to me psychologically, Only Citibank will be responsible for that and thats why i m writing you this mail for my future records
For ur info i m the only person in my family who is earning right now and if citi keeps on debiting from my a/c how will i run my family
For now as my salary is gonna credited in another one day I want You to normalise my saving a/c with immediate effect and i promise to pay the amount for c/cards and if you dont then i m gonna file a police case against Citi stating that you deducted my money from my a/c without my authorisation also I may file a case of harrasment and claiming amount in reverse from CITIBANK bcoz of the torture that Citi gave me and my family
Plz take this mail very very Seriously and Revert back
Regards
Anil kumar kashyap ( [protected])