[Resolved] Citibank Card — Consistent Harassment By Citibank collection centre/credit card statement/ | |
Hi Sanjay, I have send so many reminders but, I am unable to get any reply from your customer service and your collections department. Best Regards, Himanshu "himanshu.[protected]@gmail.com" <mehta.[protected]@yahoo.co.in> wrote: fifth reminder :-Mr. Ajay Kumbhar at[protected] is not picking up his phone, i have tired 100 times.. can you freply to my below e-mail? "himanshu.[protected]@gmail.com" <mehta.[protected]@yahoo.co.in> wrote: "himanshu.[protected]@gmail.com" <mehta.[protected]@yahoo.co.in> wrote: FOURTH REMINDER - AND LAST REMINDER -NEED A REPLY... "himanshu.[protected]@gmail.com" <mehta.[protected]@yahoo.co.in> wrote: THIRD REMINDER = AWAITING REPLY !!! "himanshu.[protected]@gmail.com" <mehta.[protected]@yahoo.co.in> wrote: Awaiting reply ????? Thank you for taking the pain of replying to me after 3 years, That to after a formal complain to RBI. And i am also very grateful full for all your agents resorting to intimidation or harassment (either verbal or physical, against me and my family in your wrongfull billing debt collection efforts, including acts intended to humiliate publicly or intrude the privacy of the credit card holders’ family members, referees and friends, you have also made threatening and anonymous calls and making false and misleading representations. Mr.Vikas/Mrunal Khopakar and RADHA - SHE SAID SHE WAS A SUPERVISOR(I am not sure whether she gave me the correct name) on the phone to my family in India, Nor they are legally inherited for any of my debts in anyway. I had strongly protested on the wrong full billing, and ideally you should provide me a proper explanation with the necessary, documentary evidence(In the year 2004), But i got no response, As a matter of fact there was absolutely no communication(written or verbal about any outstanding bills or the Interest charges or e-mail alerts send to me) So, I guess you where waiting for the Interest to accumulate by purpose? IF NOT THEN WHY THERE WAS NO RESPONSE FOR THE LAST 3 YEARS? WHY IT TOOK 3 YEARS TO REPLY ME ? WHILE ISSUING THE Card you should quote annualized percentage rates (APR) on card products, WHY HAVE YOU NOT GIVEN ME THAT? INFACT THE EMAIL ATTACHED ALSO DOES NOT STATE ANYTHING ON THE INTEREST RATE? WHY WAS MY WRITTEN COMPLAINT NOT ADDRESS for 3 years? WHY RADHA DID NOT GIVE ME THE ADDRESS AND THEIR SUPERVISOR's NAME? I had sent 3 written register post letters(March'2004), with enclosed Citibank Card - And agreed to pay, I have,surrendered my credit card on account of any change in credit card charges to my disadvantage, and i think i am legally he may be permitted to do so without the citibank levying any extra charge for such closure. Hence, I am no more a Citibank Customer - Just to remind you on that. WHY WAS MY GREIVANCES/REDRESSAL NOT ADDRESS PROMPTLY WITHOUT INVOLVING DELAYS, AND NOW YOU HAVE STARTED HARRASING ME AFTER 3 YEARS, WHEREIN I AM NO MORE IN INDIA? WHY THE Interest fee (grace) period – NOT illustrated with examples ? WHY WAS THE MONTHLY Overdue interest charges— given to me on monthly and annualised basis ? WHY WAS THE Billing statements— not send to me periodicly? Use of DSAs / DMAs and other agents through unfair practices in debt collection. Head Customer Care <head.[protected]@citi.com> wrote: Dear Mr. Mehta, This has reference to your email dated October 28,2007 addressed to the Reserve Bank of India. We have reviewed your account and wish to submit the following: Our records indicate that we have either been receiving part payments or no payments against the dues every month and accordingly late payment and interest charges are accruing every month on your aforesaid credit card. Please allow us to explain the following: The interest charges are billed to you in the event we do not receive the payment of the total outstanding, and on all cash advances taken by you. The rate at which the interest charge is levied is calculated on the basis of certain criteria that include your card usage history and repayment pattern. The Late Payment Charges are levied in the event we do not receive the payment of even the minimum amount due by the payment due date. · There is absolute transparency in communicating these charges and the methodology of calculation as all our statements carry these details on the reverse. In fact, the details of the charges are available on our website too under ‘Schedule of Charges’ Your February 2004 statement carried a total outstanding of Rs 7445.80/- with the due date of 17.03.2004. We received payment of Rs 4240 vide cheque # 30796 dated March 20,2004 against the aforesaid outstanding by the due date and accordingly interest charges were levied in your statement for March 2004. The outstanding as per the statement of March 2004 was Rs 9289.72.Against this outstanding we did not receive any payment and hence late payment charge and service charge were levied in April 2004 statement. Please find enclosed a summary of your credit card account from January 2004 to October 2005. Please note that against a total transaction of Rs 62030.67 we have received a payment of Rs 43598.66 only. As on date the amount outstanding on your aforesaid credit is Rs 102877.64 due to accrual of penal charges on your card account. We are keen to resolve the matter and will render all possible assistance in helping you clear the outstanding on the aforesaid card. In this respect, we request you to contact our officer Mr. Ajay Kumbhar at[protected] for any further assistance in this regard. Should you require any further assistance in future, please feel free to write to us at head.[protected]@citigroup.com. We would be glad to assist you. Warm Regards From the desk of Head – Customer Care Best Regards, Himanshu Mehta e-mail Id:-himanshu.[protected]@gmail.com Hand Phone:[protected] [protected] Meet people who discuss and share your passions. Join them now. Best Regards, Himanshu Mehta e-mail Id:-himanshu.[protected]@gmail.com Hand Phone:[protected] [protected] Bring your gang together - do your thing. Start your group. Best Regards, Himanshu Mehta e-mail Id:-himanshu.[protected]@gmail.com Hand Phone:[protected] [protected] Bring your gang together - do your thing. Start your group. Best Regards, Himanshu Mehta e-mail Id:-himanshu.[protected]@gmail.com Hand Phone:[protected] [protected] DELETE button is history. Unlimited mail storage is just a click away. Best Regards, Himanshu Mehta e-mail Id:-himanshu.[protected]@gmail.com Hand Phone:[protected] [protected] Bring your gang together - do your thing. Start your group. Best Regards, Himanshu Mehta e-mail Id:-himanshu.[protected]@gmail.com Hand Phone:[protected] [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 9 Comments | |
Comments
Citibank Collection Dept — Haressment over the phone
I hold a Citibak card, which is the biggest mistake of my life. The call center guys start harassing me for the entire month.I have been receiving calls from[protected], 66725900, at least THREE times in a day!!! starting at 8:45 in the morning, which is ridiculous.
And the worse part is that they are giving missed calls and not even having the courage to speak to their own customers.
Please ensure that such harressment has been put a stop over. Despite paying the bills on time, why is citibank harressing us? Strict action should be taken against the bank for this unacceptable behaviour.
We request that the Consumer Grievance Court should immediately look into this matter and save all citibank customers from mental harassment.
Citibank — Harrassment for Incorrect Identity
Hi,I am getting regular calls from[protected] who are looking for Rahul Banarjee and they ask me to pay off the Loan from Citibank. The person calling (Identity given as Pankaj) donot agree that I am not Rahul Banerjee.
They call on my alternate numbers at Home and tell my family members that they have got a Courier on my name; When i give a callback, they talk to me as Rahul Banerjee asking to pay off some loan.
Finally, I have given my address so that people can come to my residence and Confirm the Identity. Can you please pass on the message to right person as I donot want any violance to take place at my place?
I am totally disturbed and looking for regional head to report the Issue. Can you please help?
Thanks and Regards,
Banabas Rout
+[protected]
Citibank — collections
respected sir/mam,With due regards this to register complaint by the name of RAJAT GUPTA that i was using a credit card of (citi bank)for which i was making duley paymnts to the person of colection agency but for some reason they stopped giving me the recits for which i had stopped making payments. now as i am reciding in pune. They keep calling up my mother who is in delhi and if by any chance my mother does not pick up the phone they call at a Army no and keep troubling the officers wife and they are saying that i have ran away.As they took my number from my mother i agreed to pay on 15th of july but they again called her on 10th saying that i was not reachable. With due regards my father is a Ex army officer and they are making his image bad because of me which is not acceptable.
The lady takes the follow up with my mother and also calls at the army no is Raj Balla add of the coleection agency of citi bank in delhi is A-25, Mohan Co-operative Industrial area, mathura road.My cotact no is- [protected].Kindly help me.
.
My wife also gets calls from[protected] & hassases day in n out by the name of Pankaj.
Credit Card — harassment for payment while no credit card received by me
Last week I received a call from SBI employee, Delhi, Credit Card Department, stating that you have to pay us a balance of about Rs.12500/- for the credit card utility. I told them that I had never been issued any credit card by SBI though I applied in the year 2005 and 2007 but they declined me without assigning any reasons. In this regard, I had to fire the concerned officials as I also belong to SBI group and if you are not providing me such services as to how you will provide to others. When I asked more details of this credit card, they told me that this card was issued in the year 2001 and they do not have any details about the transactions. They also told me that you have made a payment in the year 2005 while the fact is that I was transferred to Ludhiana in 2002 and to Hyderabad in 2004. I never received any credit card from SBI. When I asked as to from where you got my mobile number, they replied it was received from your original records while the fact is that the Bank provided me this mobile in the year 2007 only and I was not having any mobile prior to that.Again some body from SBI, Delhi given a ring to me and I explained him everything and advised him to investigate the matter. Instead he is forcing me to pay the amount for such a credit card which was never issued to me. I told him to refer the matter to Consumer Court, for which he is not bothered and told me to go ahead but pay the amount. This is such a typical attitude of such persons who create problems themselves for others and then harass others for their mistakes. I have a doubt they might have withdrawn the amount or used credit card themselves and kept silent for 8 years and now demanding the payment.
Citibank — Collection
Hi,I am dealing with Citibank credit cards and was paying for the card right on time, until i was affected by recession, but also tried to work out with the collection dept for citibank, ws given many promises but was of no use, and they have also taken so many checks and have asked me to mk a stop payment, as they will get the approval by that time and that's what i did, and also dealing with them since january 2009, and i have also tried to work out to rewite the outstanding and they never fulfilled their promises resulting in to increase my total outstanding on two cards that i hold with the bank, and now they are taking out unautorized payment from my suvidha bank a/c which is with the same bank citibank and also last month they blocked my salary amount, and the next day the withdrawn the funds, the total amount they took out from my bank within the last two months was Rs. 16000 approx.,.
Thanks and regards,
Mahendra.
Citibank — Harassment by Citibank Customer Care
I had a Citibank Credit Card, and I used it for a year, when I reached my credit limit I thought of converting payment into EMI so that I can save on interest. I paid for a year via ECS from my previous salary account. I changed company and salary account also changed to Citibank Savings account. I asked customer care to do a standard SI from my new account but after giving numerous reminders and filling n number of forms that never happened. Now since last year I have been paying cash between 1st -9th of every month and each month my family and I get harassed by the number of phone calls received from Citibank Customer Care. Although I never missed on any EMI they still harass me and imply that I might miss on my EMI. I have told Citibank Customer Care repeatedly not call me again and again but still they insist. If I get any more calls I would forced to go to Consumer Court and fight for my mental peace. please go to consumer court. that is my advise
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
36%
Complaints
1860
Pending
0
Resolved
670
View all 1860 Citibank reviews & complaints
+91 240 663 4653
+91 79 2640 4653
+91 79 2642 2484
Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office, Chennai, Tamil Nadu, India - 600002
View all Citibank contact information
CITI BANK-CREDITCARDS — EXCESS INTEREST AND CHARGES NOT AS AGREED/OFFERED
I took a loan of Rs 450000 in november 2006, which was offered by Citi Bank over phone.It was informed that i was given a special offer of less than 9% interest as a special customer.But later they have charged the interest which comes to nearly 90 % !! not 9% (Interest comes to 230000 in 1.5 Years even after paying almost entire principle amount).They are not in a postion to give a computer generated uptodate statement.Instead they are giving a fabricated statement, saying that my loan is closed and transferred to card and hence they can't give computer generated statement since begining.They have charged some charges, which I was not informed while taking loan.