[Resolved]  Citibank Credit Card — Cheating

I have been contacted by Citibank credit card sales team they asked me to buy an Insurance Policy of New India Insurance. I already have health insurance from the same provider and coverage was also good, so I said I am not interested. They said that if I am not claiming anything for entire year then I will get 20000 back. I said how is that possible, as a premium I am just paying around 7700 and I will get 20000 back. I said since I already have policy so I will never claim and can get 20000 back. It does not seems practical. Then he said that your name has been chosen by lottery and that is the reason you are getting this unbelievable offer. I confirmed this many time and he says yes that I will get 20000 back. Now when I am claiming the money after one year they are saying that 20000 will be added to next year policy as bonus. This is a pure case of cheating. They never even send the Insurance policy document and didn’t get my signature and deducted 7700. I am asking them to furnish the voice recorded between myself and their representative but they are not able to provide it. I don’t know based on what they deduct the money. I want to take this matter to highest possible level.