[Resolved] Citibank Credit Card — poor customer care's behaviour & worst services given to the customer | |
MY CREDIT CARD NO [protected] LOST & I REQUEST FOR DUPLICATE (NEW) ONE 10-14 DAYS BACK, TILL DATE NOT RECEIVED. YESTERDAY CALLED UP CUSTOMER CARE IN THE EVENING INFORMING NOT RECEIVAL OF CREDIT CARD BUT FOLLOWING HAPPENING HAPPENED : FIRST, THE BEHAVIOUR OF CUSTOMER CARE WAS SO RUDE & DISCONNECTED THE PHONE. SECOND, AGAIN CALLED, THEN THE LADY WAS ASKED 15 QUESTIONS WHICH REPLY GIVEN THEN WANTED TO CONFIRM LAST PAYMENT MADE AT LAST WHICH ANSWER WAS GIVEN AS RS.14025 OR RS.14021 ON WHICH SHE WANTED TO CONFIRM ONE AMT. ... REQUESTED DRIVING CAN NOT CONFIRM BUT SHE WAS RIGID & RUDE... FINALLY SHE DISCONNECTED THE PHONE WITH STAEMENT "THANK U CONTACTING CITIBANK, HAVE A NICE DAY"... IT CAN BE CONFIRMED FROM YOUR RECORDED VOICE CENTRE. CITIBANK DESPITE REPEATED EFFORTS, WE ARE UNABLE TO REACH YOU REGARDING YOUR QUERY AT CITIPONE. PLEASE CALL BACK CITIPHONE BANKING FOR SPEEDY RESOLUTION... ABSOLUTE , , NO BODY TRIED TO CONTACT ME". NO BODY CAME FROM BLUE DART BUT RECEVD SMS THAT "WE TRIED TO DELIVER SHIPMENT NO.[protected] FROM CITIBK. SELECT DELIVERY TIMESLOT, ACO900-120, REPLIED THE SMS FROM 56767 THAT THANK U FOR YOUR RESPONSE... BUT AGAIN NO BODY TRY TO CONTACT... I BELIEVE CITIBANK HAS CLOSE THE SERVICES AS ITS STAFF IS WASTE... UNETHICAL... BIG LIERS... NO BUSINESS PRACTICES USED... ALL SENT TO THEIR CUSTOMERS... AND WHEN REQUEST TO PUT US TO THEIR SUPERVISOR THEY SAY "THANK U CALLING CITIBANK, HAVE A NICE DAY';; IF THEY WOULD HAVE WITH MY ORGANISATION, THEY MUST SAKED WITH SUCH BAHAVIOURS WITH CUSTOMERS... EVEN NO CALL BACK GIVEN... I DON'T HAVE WORDS TO SAY AT LAST FOR THE WORST SERVICES OF CITIBANK... Complaints already given to even Head Customer care citibank but till time no body contacted even not delivered the card RAKESH KUMAR [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office, Chennai, Tamil Nadu, India - 600002
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I recently received a notice of an APR change. The reasons given:
1) I do not make the minimum payment when due
2) go over the credit line, or
3) make a payment to us that is not honored.
Now the APR change does not affect me because I pay off the balance each month.
But I was insulted by form letter that was sent out to me.
Upon calling, it became clear to me that the company wants to get rid of "deadbeats" like myself. If Citibank insults the customer, they'll then likely tear up their card.
My answer is: don't tear up your card. Each month use the card to buy a stick of gum. Let's tie up Citibank for the billing. Granted, my return postage will cost more than the gum.
But it's worth it.