[Resolved]  Citibank / Credit Card — Bill Payment

Vodafone — Bill Payment not reflecting

Hi,


I have made the bill payment online from citibank credit card for
TWO vodafone numbers [protected] and [protected]

Below are the transaction details from the citibank card:

VODAFONE ESSAR SOUTH LTD 12/02/2010 3020.00 [protected] CTPH

VODAFONE ESSAR SOUTH LTD 12/02/2010 247.00 [protected] CTPH

This was not reflected after a day as normally it should have been.
I called the customer care and logged the complaint after three days complaint no [protected].
Complaint was closed saying that citibank has not paid the payment.

Asking citibannk C-CARE they say it is passed on the Vodafone. I do not know if Citibank had not passed it to Vodafone or Vodafone has not reflected this properly.


Phone connection [protected] disconnected on 19-Feb and I made the payment to Vodafone again to start the phone connection.

Next on 20-Feb when I called Customer care to check again the complaint was not taken by the person and disconnected the call.

Recently raised the complaints from internet on vodafone site:
[protected] and [protected];
not sure when when the bill payment will be reflected.