[Resolved] Citibank Credit Card — Fraud on my Lost Card | |
Hi, I'd lost my wallet containing Citibank credt card on Jan'08& by the time the loss cud be reported & the card to be blocked, the fraudster did fraud usage of Rs.14500/-.Citibank is not ready to help in any case stating For any tranx done before card is blocked the Liabiiliity lies on Cardholder.Minimal, bank shud consider n give a patient ear n hear to customer.When asked to compare the slip signed by fraudster n my previus signed-authorised slips, no comments from them.When demanded the chg slip from Citi, the sign's are totally different.My Q is what does the vendor/merchant has while doina a tranx?Arent they supposed to chk photo/sign on card n compare the same in actuals?Inspite of repeated calls/email, no supprt from citi. Kindly advise Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
Dear Sir, I applied for the Citibank Credit card on dated 27th June with a reference number [protected] but still I do not here any thing from your end. Kindly inform me the status of my application.
Hi,
I am holding Citibank Credit card since February. But i have never used that card. Suddenly i got statement with 47, 000 due amount on August 28th. Then immediately i blocked the card. By that time the due amount was 51, 000. I filed dispute against those transactions. But bank has reverted all of them saying that those are valid transactions. I got all transaction receipts from bank. the signatures on those receipts are totally different from mine. But bank is not ready to verify them. Now the total due amount is 56, 000.
Please guide me in solving this issue.
Regards,
Laxmi
I am holding Citibank Credit card since February. But i have never used that card. Suddenly i got statement with 47, 000 due amount on August 28th. Then immediately i blocked the card. By that time the due amount was 51, 000. I filed dispute against those transactions. But bank has reverted all of them saying that those are valid transactions. I got all transaction receipts from bank. the signatures on those receipts are totally different from mine. But bank is not ready to verify them. Now the total due amount is 56, 000.
Please guide me in solving this issue.
Regards,
Laxmi
Lost my citi card
Dear Team,
These is related to my lost card no.[protected] on dated 18/11/2009.FIR done for the same at Tilaknagar police station.
1)Spoke to citibank executive on 18th night the communication done to him to block the card and hold the payment for the vendor as the sign is not mine and he revert that sign is not important with any sign on chart slip they are liable to pay and revert me that one of officer will revert to you on query.
2)It was told to your executive were should i submit my all documents. He told there is no need for the same.
3)Today morning Mr.Anandi B gave me a call from chennai which was like harassment call were she stated that any sign on chart slip Citi bank is liable to pay to vendor no sign of customer is important on the slip and there is no importance for the sign beyond the orignal card any sign on chart slip we have to pay the vendor. No verfiction or investigation will be done from citi bank.If i have to resolve the issue i have to personally manage the vendor.Chart slip will be provided to me to fight against the vendor.
4)Then i gave the call on same no. were i spoke to citi bank officer Mr.klevin joseph who handles credit call escalation as wat he stated.While coversation with him he used to state that these is RBI guidlines states that any sign on chart slip we have to pay to vendor whatever may be the signature.I was telling again and again to all of them that sign is not mine you can investigate but still everyone harp on the same thing that signature is not important for any transaction which i feel is not correct as there is no importance for signature of card holder for any transaction.Even your executive denied to give his own email id has he state that he dont have email id.
Even none of your officer were able to give me vendor address were these swaping was done as they dont know the address for the same.Chart slip will be provided to me after 45 days.Many statement done by your officer were against the RBI guidlines they were not sure about the same than why to comment on the same.So such untrained executive creats bad impression and wrong feedback about RBI and about Citi bank.If certain things are not know then that should be reverted later on rather than commenting on the same.For authentitation go through calls made by your officer which has been recored for quality purpose.
5)Main query is that officer are rude in there calls not ready to get at root of problem and are unaware of terms and condition with respect to Creditcards so how can they solve query.
6)Transaction of Rs 5318/- is not my transaction and its not my signature.So i requets Citi bank to investigate the same as it is vendor fault which have not verified the sign on the card.You can also check my history with your card and the payment done by me.
7)Request is to kindly go through the matter and resolve the same as soon as possible.Require for your revert for the same.
Regards,
Parikshit Narvekar,
[protected].
These is related to my lost card no.[protected] on dated 18/11/2009.FIR done for the same at Tilaknagar police station.
1)Spoke to citibank executive on 18th night the communication done to him to block the card and hold the payment for the vendor as the sign is not mine and he revert that sign is not important with any sign on chart slip they are liable to pay and revert me that one of officer will revert to you on query.
2)It was told to your executive were should i submit my all documents. He told there is no need for the same.
3)Today morning Mr.Anandi B gave me a call from chennai which was like harassment call were she stated that any sign on chart slip Citi bank is liable to pay to vendor no sign of customer is important on the slip and there is no importance for the sign beyond the orignal card any sign on chart slip we have to pay the vendor. No verfiction or investigation will be done from citi bank.If i have to resolve the issue i have to personally manage the vendor.Chart slip will be provided to me to fight against the vendor.
4)Then i gave the call on same no. were i spoke to citi bank officer Mr.klevin joseph who handles credit call escalation as wat he stated.While coversation with him he used to state that these is RBI guidlines states that any sign on chart slip we have to pay to vendor whatever may be the signature.I was telling again and again to all of them that sign is not mine you can investigate but still everyone harp on the same thing that signature is not important for any transaction which i feel is not correct as there is no importance for signature of card holder for any transaction.Even your executive denied to give his own email id has he state that he dont have email id.
Even none of your officer were able to give me vendor address were these swaping was done as they dont know the address for the same.Chart slip will be provided to me after 45 days.Many statement done by your officer were against the RBI guidlines they were not sure about the same than why to comment on the same.So such untrained executive creats bad impression and wrong feedback about RBI and about Citi bank.If certain things are not know then that should be reverted later on rather than commenting on the same.For authentitation go through calls made by your officer which has been recored for quality purpose.
5)Main query is that officer are rude in there calls not ready to get at root of problem and are unaware of terms and condition with respect to Creditcards so how can they solve query.
6)Transaction of Rs 5318/- is not my transaction and its not my signature.So i requets Citi bank to investigate the same as it is vendor fault which have not verified the sign on the card.You can also check my history with your card and the payment done by me.
7)Request is to kindly go through the matter and resolve the same as soon as possible.Require for your revert for the same.
Regards,
Parikshit Narvekar,
[protected].
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I had called up the customer care for the same.I would also like to bring to your notice that your customer care is a farce. It should be re-worded as Company care.There answer was basically indifference.Citibank takes no responsibility and does not believe there is a necessity to disclose any information to their customer nor do they give any satisfactory answer for the complaint lodged.Phone service that does not provide a service at all. What they provide is waiting, slow and hang up replies.Customer service rudeness is outrageous and should be looked into.
If there are certain bank policies then there is a budget every common man lives with as well and such errors that your bank does ruins and upsets the normal life of a common man.One thing leads to the other.
It completely shocks me with the way a multinational bank like yours functions and does these blunders.