Citibank Credit Card — Unauthorised ECS on my bank account | |
A sales executive from Citibank contacted me to take a credit card. I applied for it an among the documents they asked me to submit a cancelled cheque. the reason for this I was told was to verify the signature. After taking the card I didnt use it for nearly 6 months as I did not need to. I was called repeatedly from their Chennai call centre to start using it. After I use it I have not been charge Rs. 225 for an ECS that seems to have bounced. Firstly, i did not authorise them to set up an ECS. Secondly, whenever I try to call them and am about to be transferred to a phone banking executive the calls is disconnected after one or two rings. Thirdly, my bank ICICI has also levied a charge on my account because the ECS seems to have bounced. Now when I call these companies they are both directing me towards each other saying that the other will rectify the problem. I have asked Citibank to remove the ECS and the charge as well as pay the charge on my bank account but they have not responded. I am very disappointed specially because they have spoiled my bank record. Was this information helpful? | |
1 Comment | |
Comments
36%
Complaints
1861
Pending
0
Resolved
670
View all 1861 Citibank reviews & complaints
+91 240 663 4653
+91 79 2640 4653
+91 79 2642 2484
Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office, Chennai, Tamil Nadu, India - 600002
View all Citibank contact information
what is the problem? pls specify.
Thanks.