Citibank — Lack of process in Bank resulting in lot of problem

Address:

Gurgaon, Haryana

I (Amit Bansal) am a Citi Bank customer and did a transaction on 1st Jan'11, for which I provided my PAN card details as requested by the bank. This in did in person at the Gurgaon branch of Citi Bank. But since that date I got many letters from the bank (Chennai office etc.) to provide the PAN card, which I did again and again. But till date the probelm is not resolved. I even called the banks customer care, talked to my relationship manager, raised complaint to the Citi Bank head office, also wrote a complain mail to all the senior managers listed on the site, but all in vain. The bank has put my account on 'No Credit' status as a result of which my April's salary was also not credited. This is a kind of harassment and I am finding it very difficult to carry out my monthly expenditures without salary. The bank is at fault and this is the worst bank which I have experienced in my life till date. The bank should be sued and they should be penalized for such a kind of behaviour. The bank always keep on saying we will get back to you, but no one gives me a solution. This is truly un ethical and un responsible behaviour which the bank has showcased. I will not only discontinue with this bank but also tell my company to stop opening accounts of the employees in this bank and go for any other bank.