Citibank India — Atrocious Service | |
I have a salary account in citibank for the past 4 years. I shifted to Germany since a year and a half for my studies. The bank never informed me that I had to maintain a minimum balance of 10000 Rs in my account and just kept deducting around 300 Rs as Service charges every month. When contacted, they claim to have sent me a letter stating the problem which I have never received. Forgetting all that, I decided to convert the remaining balance to Investment wherein I am not bound to maintain the minimum balance but again they deducted the same amount. When contacted, they stick to the reason that my balance was not enough!!! Citibank is just robbing me of my money. It is the worst bank I have come across. It takes atleast 15 mins to talk to their citiphone officers who keep forwarding the call to other people as they are not authorised to answer my queries. In short, it is the cheapest, un userfriendly, and the most Pathetic bank. I regret opening an account with them. Was this information helpful? | |
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I'll recite my latest experience with them here to show how bureaucratic, sloppy and unresponsive to customers' needs the bank has become. I wanted to put some money in one of their deposit products. I called up the bank to find out details about the product. I suspect the call was routed to the call center. I started the conversation saying that I am existing customer, (in the hope that I will get better response), but the lady taking the call latched on to my opening sentence and wouldn't let the conversation proceed further. She insisted that if I am an existing customer, I should talk to another department. I tried to explain that I wanted to know about the bank's products, so it didn't matter that I came in as an existing customer. The call was terminated. So here you have a truly bizarre scenario: a customer wanting to give you business is put through a bureaucratic hassle that he wouldn't have suffered if he were not a customer!! (They call this "Priority Banking Service", digest that). Of course, in the first place, it took good amount of trouble on the phone (several disconnects and call put on hold) to get through to some human being on the other side of the phone, but at the end of it all this ridiculously frustrating experience.
To me, this is symptomatic of a business that has become extremly bureaucratic by creating layers of procedural walls between them and their customers. The petty authorities you are condemned to interact with are incapable of exercising discretion in the interest of business or are perhaps not authorized to. If you want to be heard, you've got to be a privielged customer, like maybe one who carries a few lakhs of cash in his wallet and a few crores in the savings account. :-)
For the rest o[censored]s folks, it seems to me that the bank is sending the message that we don't matter. Its business will run regardless of gripes from a few o[censored]s.
Or will it? Citi group is one of the enterprises that took a hit in the recent global meltdown. Indian banks, no doubt just as equally uncaring about customer service, have actually fared better. So if you take citibank's edge in customer service away, what really is the incentive to bank with them? You're safer with an Indian bank.