Citibank — Playing against Customer Relationships

Address:

Howrah, West Bengal

It is almost more than one and half month but still my policy is not cancelled/surrendered and my amount is not refunded.

Details of my case:

5th March 2013:
I submitted one letter and all the required proof to one of the Citibank Official in Kolkata for holding my Standing Instruction.



19th March 2013:
I got confirmation from Bilas Bangal that my policy has been cancelled and policy will be closed within 1 week. (Find the mail in attachment).



25th March 2013:
I got a call from Sushma Patil and was communicated that she needs Cancellation letter and policy copy.
Tell me then why I got a mail from Bilas stating that my policy has been closed??


28th March 2013:
I sent all the documents to the address mentioned by Sushma. Refer the below screenshot for Delivery details. Refer the attachment for more details.
Sushma communicate me that your policy will be closed and money will be refunded in 10 – 15 days.

5th April 2013:
I Called customer care of Citi Bank – they confirmed me that my policy has been cancelled and refunding will be done by Bajaj Allianz.

8th April 2013:
I Called Bajaj Allianz customer care. They said that they have not received any letter for cancellation or surrender of my policy.


14th April:
I again Called Bajaj Allianz customer care. They said that they have not received any letter for cancellation or surrender of my policy.

29th April:
No Update Yet.